Atolyestone Reviews 

274
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers praise the quality of the products, noting their beautiful craftsmanship, durability, and appealing designs. Reviewers also frequently highlight the exceptional customer service, describing the team as responsive, polite, and helpful in resolving issues. However, some people were dissatisfied with the product quality, citing issues like damage, poor manufacturing, and items not matching descriptions. There are also concerns about misleading product representations, such as pendants shown with chains that are not included, and problems with custom sizing. Additionally, some customers experienced significant delays in delivery and found the customer service to be unhelpful or unresponsive in certain situations.

What people talk about most

Product

People report ambiguous experiences with product quality and customization. Many customers praise the... See more

Quality

Customers generally express satisfaction with the quality of products, highlighting beautiful craftsmanship,... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers experiencing impressively fast... See more

Service

Consumers find service to be ambiguous, with some reviewers praising the great follow-up service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This review is not to praise the beauty of the product we purchased, even though it is beautiful. It is to praise the exceptional post purchase customer service we received after having a small issue... See more

Company replied

Rated 5 out of 5 stars

I bought Atolyestone's evil eye pendant. It looks absolutley fabulous. It is striking and looks so good. It is light but i feel that is what you want for a pendant. I had a slight issue with postage b... See more

Company replied

Rated 5 out of 5 stars

Beautiful packaging and amazing customer service. Ordered to France and everything arrived safely. Also it’s beautiful how they pay attention to details on the pieces. Thank you

Company replied

Rated 5 out of 5 stars

Really fine products shiny and clean, their communications is excellent, very friendly and supportive. professional team and they know their products. Of course will deal with them again and again.

Company replied


Company details

  1. Jewelry Store

Information provided by various external sources

Here at ATOLYESTONE we reinterpret the traditional high-end jewelry. Shop for all handcrafted designer fine jewelry. We offer free delivery worldwide!


Contact info

3.5

Average

TrustScore 3.5 out of 5

274 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 30% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(274)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience! Firstly, the person that I was chatting too, was very polite, friendly and continued his politeness throughout the talk even I went too far asking a lot of question for everything. Secondly, and most important for me, the item that I purchased was matching the look that is shown on the screen. That does not happen most of the time when you buy things online especially accessories (the Photoshop effect ). And last but not least, was that they manage to deliver the order within the time frame that was given, in a secure and packed very professionaly, in a very nice box.
Highly recommended!

June 26, 2019
Unprompted review
Rated 5 out of 5 stars

The quality of the finishing is optimal…

The quality of the finishing is optimal and they are very profissional & quick in understanding your requierments. Prices are not cheap, but i think their workmanship justifies some premium.
They are honest and transparent with excellent customer support.

June 3, 2019
Unprompted review
Rated 5 out of 5 stars

I ordered the Signature leather…

I ordered the Signature leather bracelet. I'm from Australia, the bracelet arrived in the timeframe as mentioned. The bracelet does look like the photo's on instagram/website. My partner loves it. I was emailing Nathan from Support, he was always prompt with his responses, answered any questions and any concerns i had and was very helpful ☺

May 26, 2019
Unprompted review
Rated 3 out of 5 stars

Very nice design

Very nice design except the gold beads continually move to one side.
Slow delivery even with next day delivery which was refunded
Braclet is 1.3 cm shorter than what was ordered and the the actual colour doesn't match the colour on the detailed pictures on website. Bought as a present so can't ask for it back to return for a refund. I have spoken with the customer service team who have agreed to sort the issues I have experienced and are willing sort the problems. So you can't ask more than that, hence I've corrected my review accordingly

May 22, 2019
Unprompted review
Rated 4 out of 5 stars

Bracelets look great and are of high…

Bracelets look great and are of high Quality, I love it. However, it was dispatched 2 days later than expected (10 days instead of 5-8 days as written on their homepage). I ordered by express as it was a present and I needed it within 9 days. Thus, I have paid an express fee that was not worth it.

May 14, 2019
Unprompted review
Rated 4 out of 5 stars

Nice ring but smallish

The ring I bought was great. Very nice quality and fit. The only downside is that the actual signet part of the ring is smaller than I thought it would be. It’s a bit more dainty than I would have liked.

April 5, 2019
Unprompted review

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