AT&T Reviews 

Hidden fees and charges for zero service! I wanted to cancel, but was only provided with the option online to suspend service so I did that for 6 months or so thinking I might need it later. Months later I discovered there were charging me $10/mo for the suspended service and stacked late fees incurred (as I wasn't expecting bills during service suspension). Customer service pretended they were unable to waive late fees to remedy the misunderstanding. Then, I requested service cancellation and instead of doing so immediately and prorating costs, they scheduled it a month out and charged me for a full month of service I don't want or need. Steer clear from this deceptive and greedy "service provider".

Change Comcast for AT&T and AT&T is worse can't to the internet it is very difficult to get your devices on the internet

While traveling abroad, I turned off data roaming and only used Wi-Fi. However, due to AT&T's system data leakage, even tiny 0.01 MB background signals triggered a $12 daily charge every single day. Despite having zero actual data usage, customer service refused to refund the charges. Anyone using AT&T when traveling abroad, please beware of these system overcharges!

they rude they always mess up and they dont wanna listen to no one when they are frustrated

At 1256 clove road,Staten Island, NY, 10301 Locations got a a very good services, they’re polite, respectful and very helpful to their customers. We Met Lenny Salama and he was very helpful in Solving our problems, he was respectful, very professional, and patient with all the questions asked him by us. Thanks Lenny. He is one of the best at Clove road location.

AT&T bait and switched me using a free phone offer. Now I’m stuck unless I can come up with $1500 dollars. Spectrum is so much better and cheaper. I’m going to have to pay to get out of this mess.

On 8/7/2026 my iPhone 16 plus made a terrible loud noise from speaker and blew up. A few months before that my screen need to be replaced so AT&T sent someone out to my job site to fix my screen thank u so much but with that being said when putting screen on he left an 1/2 inch gap between screen a phone and due to humidity and heat it blew my phone up unfortunately. So I ran to local AT&T store they ordered me a new one and it was shipped out next day oh but here is where the story gets great and AT&T made me loose a job as well as money but still made me pay my bill and I’m still here with out a phone or job thanks to AT&T and no one wants to help. FedEx was supposed to deliver me my phone on 8/8/2026 stayed at home all day because of course I need to sign for my phone well guess what fedex did not come with package nope I got an email stating they tried to deliver it which they didn’t but ok Monday the 8/10/2026 will be the day I will receive my phone so I took the day off waiting all morning until 1:45 pm when I received an email stating FedEx had delivered my package and a rdocson signed for my package? Who I’m sorry not me wrong address as well as person FedEx! So I get in my car and run back down to local AT&T store and Juan at local store here on grant was such a pig I had to go to different store on broadway here in Tucson,az and they have not helped at all either on 8/10/2026 the employees at AT&T on broadway here in Tucson,az have made my problem even bigger the employee at AT&T on broadway suggested that we take my old iPhone to will fix your I phone a company per my insurance company through AT&T well they had my phone from 8/10/2026 to 8/12/2026 and were unable to fix it so went back to AT&T on 8/12 2026 and of course the only they can do is file another claim which got denied so due to all of these other peoples mistakes I still have no phone have lost a job due to this and at$t still made me pay my phone bill but will not help me get a new phone!!!!!!!!!! Do not go through at&t

It’s the worst company. When you buy something from them you pay all then the next month they increase it .
Very bad service bad company and they try to trick you. I think the customer service team did all the shit. But the service team in the shop are very good and helpful. Specially the lady at Madison, Tn . Thanks to her .

ATT links false billing accounts to real customer accounts. Their process to link a wearable to a service plan does not work. The link to remove a wearable from my account repeatedly says try again later. I will switch to a different carrier as soon as I can.

I switched from Verizon to AT&T in January. Worst mistake ever. It has been a nightmare. I have had major problems getting my phone to work with other AT&T customers. I am missing text messages. The internet is worse than Verizon which I did not think was possible. I have been to the store about 6 times for help. Every month I have to call because they upped my bill from $126 to $196 and $168. I never agreed to this. I am on a budget. The "CHAT" people can never help me. The store - people are friendly and try to help. On-line - I ended up talking a manager last month who was able to reduce my bill back down to $126. This month I am being charged $168. I will have to call them again on my day off to get the price down again.

At&T sucks. They employees half ass their jobs. I have tried canceling with them 3 times now and I am still being billed. I don’t understand why it is so hard to cancel a service with them or even get in contact with them. I was a customer for about 5 years and do not plan to ever return.

I signed up for AT&T services in March. I was told that I would get a reward gift card right when I signed up (which I received), and then a separate reward card for $200 after having the account for 90 days. The second card never came. I contacted customer service multiple times about it, and I received contradictory answers from different employees. Eventually, I was told that my account did not qualify for the second reward because my internet service tier was too low (which I had never been told before). It was very frustrating to be promised $200 and never receive it.

The service has technical issues on a regular basis. I have missed out on so many appointment times due to this deplorable service. Other times it won't allow me to use my discount cards on break so I just keep paying and paying but no discount for the time it doesn't work. Spectrum is just as worthless.

After 3 years of owning ATT air after their DSL service was phased out, I had a wonderful experience with the new service. The internet speeds are fast it takes like 1 minute for 1 gigabyte to download and the connections are stable and reliable. The prices (especially if you set up autopay) are affordable about $35 per month. I do want to say that the upload speeds aren't as great though, they are only about 2/3 the speed of the download. But if you are casually browsing the internet and not a content creator then that shouldn't matter too much.
This is a wonderful product and I hope you can give it a try too.

My bill went up $50 with no explanation, when I followed up it was described as a "system error" on their part. I changed carriers hoping for reduced consistent billing, this kind of "adjustment" has happened 3 times in less that a year - please avoid this carrier.

This is the worst customer service experience. I was unauthorized charged two lines on my phone. I did not know about and I’m being charged for them. Three times. I had to repeat myself when they can’t look at the chat history to see what my numbers are or what my name and issues are there’s Andy the AI which sucks then you give me to another agent who won’t say her name and then I get LaShonda who doesn’t read the notes prior so I don’t have to go through all this. This is the worst customer service I have two lines on my phone that I did not authorize on being illegally charged for I want it taken off and refunded then finally after being on with them for an hour oh, you have to go to the store since you bought it in a store while you couldn’t have told me that from the beginning this would’ve mitigated half the process

Honestly I’m so fed up. I have been in my new apartment for more than a week now and have yet had somebody come install my internet. They keep scheduling appointments then nobody shows, I call back they say they never had a ticket for my order. They finally have somebody come out and it’s to my old address. Mind you I have absolutely no signal at my new apartment. This internet service sucks and the customer service sucks. Phone calls take more than an hour to get anywhere. Do not recommend save your money and get something else.

YES, PHONE ASSISTANCE IS 1 STAR, BUT THERE ARE EXEMPLARY PEOPLE AVAILABLE FOR IN-STORE ASSISTANCE. BROAD STREET RICHMOND VA STAFFING IS 5 STARS EVERY TIME! NOTABLY, IT HAS BILINGUAL STAFF TO SERVE A MUCH BROADER CLIENT BASE. I ALWAYS SEE DENISE, BUT OBSERVE THE SAME ENERGY AND CUSTOMER CARE ALL AROUND ME. THIS STORE IS CERTAINLY A MODEL FOR EFFICIENCY WITH GOOD CHEER AND ATTENTION TO DETAIL.

Do not pick ATT as your providers, they give you promotion that never follow up with. Wait 6 months and never get the credit on my bills, 20% more than Tmobile. The chat support is filled with stupid people keep saying my phone number is associated with 5 different accounts.

Family decided to switch to at&t, god knows why, absolute garbage signal just despite 4 bars of 5g. Terrible, you'd have better experience sending letters via pigeon.