AudioDeluxe Reviews 74

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting the wide selection and great deals available. Many people appreciate the competitive pricing and the generous points system, finding it rewarding. The customer service is frequently described as outstanding, with fast, efficient, and helpful responses. However, some customers expressed dissatisfaction with the company's review publication process. A few other people also felt that certain products did not work as advertised or lacked expected quality, and some experienced slower response times from customer support.

What people talk about most

Product

Reviewers highlight positive aspects of product offerings, with many customers expressing satisfaction with... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting its helpfulness and... See more

Staff

People report positive experiences with staff. Customers consistently praise the team for being helpful,... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the competitive and fair prices,... See more

Response time

Users describe positive interactions with response times. Many customers praise the fast, solution-oriented... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is by far the best store for plugins and music software. Their customer support is outstanding—you get fast, solution-oriented responses. I especially love the DeluxeBucks program; it’s the cherr... See more

Rated 5 out of 5 stars

My software music retailer of choice! AudioDeluxe runs great discounts and while you're purchasing stuff you're actually accumulating credit that can be spent to lower the discounted prices... how coo... See more

Rated 5 out of 5 stars

I missed BONUS: Purchase and get 1 Plugin for FREE. After purchased I looked out the message "Simply Add both to your Cart". I didn't add both in my cart. Tell the AudioDeluxe help, they give me... See more

Rated 5 out of 5 stars

I ordered two plugins from a developer separately, but found out that the plugin developer granted a special discount for the owner of one of those two plugins. I contacted Audiodeluxe to cancel the... See more


Company details

  1. Music Store
  2. Musical Instrument Store
  3. Software Vendor

Written by the company

You'll find the largest collection of music production software, VST AU AAX audio plugins, & samples on the internet for your recording, mixing, & mastering needs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

74 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Logging in to your system has become a…

Logging in to your system has become a total pain. Endless login fails with the correct info and having to reverify every time via email and phone. Why are you hitting us with the Shopify verification crap. I’ve read the same on various threads. Until this is sorted I won’t be back.

June 21, 2025
Unprompted review
AudioDeluxe logo

Reply from AudioDeluxe

Hi John,

I don't show that you are a customer or have placed any orders under that email. Please provide your customer email.

Rated 5 out of 5 stars

Highly recommended and a great resource for plugins

I´ve been buying plugins and audio related software from AudioDeluxe for over 5 years now and I´ve never had anything but a very positive experience with them and I have over 60 transactions with them, some including multiple products.

Their support is very quick and efficient, I´ve had to contact them a few times and alway had a quick and satisfactory resolution to all my problems. I can take for example the lates one where I bought an upgrade for PreSonus Studio One 7 Pro from an older version. I could not register it on my account at presonus and contacted PreSonus tech support to help me sort it out. I also sent an email to AudioDeluxe to notify them and ask if they had any advice for me. Well within an hour, AudioDeluxe sent me a reply with a resolution to my problem. Presonus Techsupport took 3 days to answer me and only sent me some generic solutions that really had nothing to do with my problem and didn´t solve anything.

I also love their DeluxeBucks reward system which is easy to use and very generous.
They periodically have the best prices on plugins out there.

I can highly recommend using their services.

June 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great deals, even better customer service

I’ve been buying plugins from AudioDeluxe for awhile now. They have great deals and lighting fast customer service! They had my questions answered in less than 2 minutes into me sending them the email! Upon giving them my thanks they kindly asked if I would take the time to write them a review. Without hesitation I came here to share my experience. I’m looking forward to doing more business with you guys 👍 cheers.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

AudioDeluxe is very kind

AudioDeluxe is very kind! // Since eight years being a customer : never issue! // Very attractive prices, the most cheapest over the Net // Very often, nice free music software gifts! // The Bucks, a fidelity rewards, is very cool, too // In a word : a Great website! //

August 3, 2024
Unprompted review
Rated 5 out of 5 stars

Always check AudioDeluxe before buying…

I’ve been purchasing plugins from AudioDeluxe for over 12 years, and going back even further when they sold exclusively on eBay. I always check on their site before any plugin purchase. I usually find that they have a discount, but if not then there is often times a free plugin added to the purchase - and always DeluxeBucks that can be used in a future purchase. Like your favorite compressor, keep AudioDeluxe nearby to dial in the real deal!

July 28, 2024
Unprompted review
Rated 5 out of 5 stars

Awesome software shop!!!

Awesome software shop, good competitive prices and not the mention a fantastic service when you have problems, quick response and even faster solution.
keep it up!! highly recommended site

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

My go to VST supplier

Used Audio Deluxe for two years now and have bought a lot of stuff from them. Always great prices, quick delivery of licences and never had an problem with them. Great.

December 10, 2023
Unprompted review
Rated 5 out of 5 stars

Resolved Problem FAST!

purchased the wrong software, and within a day AudioDeluxe resolved my problem and made it right!
Been buying software/plugins from AD since starting my business and will continue to use them!

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

I accidentally purchased a product

I accidentally purchased a product I already owned. I thought I wouldn't see a fix for my issue, but within an hour audiodeluxe had sorted out everything and relived my anxiety. Thanks a lot!

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome service, prices, and products

I've been a customer for over a year now, and every interaction with AudioDeluxe and their customer service has been awesome. Super prompt and friendly service, amazing products, and fantastic prices. Definitely recommend!

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

10 years of great service

I have used these guys for over 10 years, and have had nothing but great experiences.if there are issues with 3rd parties, they will step in and act on your behalf.
Highly recommended

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service

I have bought a fair bit of music software from this company over the last 10 or so years. I have rarely had an issue in that time, but when I have - like yesterday, they always solve things quickly.

I had bought some software 2 years ago and never registered or installed it. I went to do so yesterday and the licence I was given wouldn't work - said it was already registered to someone else. So I emailed - not expecting a lot, given this was from 2 years ago!

A few hours later I got a message back saying that had been solved and the new licence put in my account. This one worked perfectly when I tried it. Great service.

They also always offer excellent deals too with some of the best prices anywhere - which is why I buy from them in the USA, even though I'm in the UK. I recommend Audio Deluxe without reservation.

March 24, 2023
Unprompted review
Rated 5 out of 5 stars

My preferred software vendor

I have been buying software from AudioDeluxe for over a decade and greatly satisfied. They deliver licenses within minutes without a fuss and I appreciate the deluxe bucks and freebies!

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

The best option to buy plugins!

The best option to buy plugins. I have bought with AudioDeluxe ALL plugins that I own. I don't know how, but their price is the best on the internet. 100% guarantee, I can only say great things abou them! Thanks AudioDeluxe for the amazing job!

March 22, 2023
Unprompted review

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