Clearly a great product and service = 5/5
Delivery: Considering the units came all the way from Canada I was really impressed with how quickly it arrived in the UK (3-4 days from order) in a sturdy, well presented box, with clear graphics and instructions. The mount is tightly packaged into the box. I can't imagine these ever arriving damaged.
Product: I initially bought a cheap plastic cradle on eBay to hold my iPhone 11 in my 2014 Audi A3, but soon realised it wasn't strong enough to carry the weight of the phone, and it cheapened the look of the centre console. So after doing some research on Google and YouTube the name "Clearmounts" kept coming up. Slightly more expensive than what you might find on other sites but definitely worth the extra money in my opinion ("Buy cheap, buy twice" as they say). The magnetic mount is perfect for my Audi, both in looks and performance.
The installation process is easy, especially if you watch the numerous YouTube videos. You simply tug back the 2 central air vents (helps if you have longer nails) and pull them out completely. Then place the mount onto the back of the vent units and push them down slowly until they are flush with the front. (Sidenote - I have two mounts and trying to get the first one off was a trickier task!). Once the mount is flush with the front of the vents you simply line them back up with the holes (make sure the silver dial is at 12.00/Open) and then push them back into place. Done! The mount is so thin that it doesn't affect the motion of the silver dial at all.
Then you add the adhesive metal plate (supplied) to either the back of your phone/case, or to the inside of your phone case (I chose this option so you can't see it).
The magnetic pull force is strong and will be able to hold most bulky phones with ease. I was sent a prototype for a newer model and the magnet was slightly stronger than the original version, which is better for me as my iPhone 11 is quite heavy, and it has a bulky case too (I found with the original mount my phone would sometimes tilt slightly). I use the mount all the time now. It is especially useful when using my phone as a sat-nav (the built-in Audi Nav is outdated and slow). The magnetic connection is strong and sturdy - I never worry that my phone is going to fall off, even if I have to turn suddenly. The mounted phone also doesn't block your vision of the pop-up MMI screen.
When you are not using the mount it seamlessly sits in-between the vents without intrusion, and it actually looks like it is a factory fitted part of the car.
Conclusion: The product looks and feels premium, doesn't intrude on the aesthetic of your centre console, performs brilliantly, and the customer service and communication from Carl (the owner) was beyond excellent.
5/5 from me. I would highly recommend this company and product to anyone with an Audi.
September 17, 2020
Unprompted review