Augusta Precious Metals Reviews 

360
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff for guiding them very smoothly through the complex retirement account setup and precious metals purchasing process. Consumers note that the educational presentations are exceptionally thorough, clear, and completely free of any high-pressure sales tactics, allowing people to feel entirely comfortable with their financial decisions. Conversely, a small portion of people felt that the comprehensive onboarding required a significant time commitment upfront before making final choices. Additionally, some reviewers were not happy with specific case handling issues or experienced minor communication hurdles regarding requested physical documentation.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their exceptional knowledge, patience, and... See more

Service

Customers consistently note positive experiences with service, highlighting transparent pricing, no... See more

Customer service

Clients share positive opinions on customer_service, highlighting helpful and professional support throughout... See more

User experience

Reviewers mention positive feedback about user_experience, highlighting a smooth, well-planned, and... See more

Product

Users describe positive interactions with product, highlighting topline items and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently inherited an IRA following the death of my partner. I knew I wanted to invest in a gold IRA. When I Called Augusta , that was the extent of my knowledge. The representative brought me up to... See more

Company replied

Rated 5 out of 5 stars

I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were cl... See more

Company replied

Rated 5 out of 5 stars

Agusta introduced me (and my wife) to alternative retirement investing in such an "informed" way that we asked ourselves; "Why hadn't we done this sooner ". Gold and silver will always be "valuable",... See more

Company replied

Rated 5 out of 5 stars

I had a really wonderful experience with Augusta. The people that help you provide as much information as possible so you can make the most informed decisions when purchasing metals. It is almost a... See more

Company replied


Company details

  1. Alternative Financial Service
  2. Gold and Silver Trading Company
  3. Investment Service
  4. Non-Bank Financial Service
  5. Retirement Scheme Provider

About Augusta Precious Metals

Written by the company

A Different Gold IRA Experience: Education, Transparency, Support

Since 2012, Augusta has helped thousands understand gold IRAs and ask better questions to choose the right gold and silver provider. With salaried educators. No commission. Straightforward pricing. And account lifetime support.

For more information, request your free gold ira guide at Augustapreciousmetals.com. For assistance, contact our customer care team at support@augustapreciousmetals.com.

With Augusta, investors explore precious metals comfortably and confidently. Clear facts. Straight answers. Red carpet service.

Augusta has earned 4,000+ 5-star ratings across trusted review platforms, plus recognition from:

  • Money Magazine: “Best Overall Gold IRA Company,” 2022–2026
  • Investopedia: “Most Transparent,” 2022–2026
  • Better Business Bureau: A+ rating, outstanding record
  • Business Consumer Alliance: AAA rating, trusted reputation
  • Trustlink: 5/5 stars
  • Google My Business: 4.9/5 stars
  • ConsumerAffairs: 4.8/5 stars

During Augusta’s signature one-on-one web conferences, people learn about precious metals before they decide. And the company assists with product selection and 95% of custodial and storage paperwork.

At Augusta, transparency means:

  • Straightforward precious metals pricing
  • Streamlined account setup
  • Detailed explanations
  • Clear communication
  • Account lifetime support

Many come to Augusta after speaking with other gold IRA companies. Augusta helps them understand the facts and explains how some use unfair tactics: “Free silver” that isn’t free. High-cost endorsements that elevate pricing. High-pressure sales. Hidden costs.

Augusta is different, with salaried educators who earn no commission—so they have no incentive to push what people don’t need. And every customer pays zero fees for up to 10 years.

Ask about Augusta’s 100% satisfaction, buyback, and 7-day price guarantees.

For more information, request a guide.

Website: Augustapreciousmetals.com

Support: support@augustapreciousmetals.com

Outstanding Record, Trusted Reputation

Written by the company

Our Promise to Treat You Right

The Highest Standards in the Industry

Augusta’s 100% SATISFACTION GUARANTEE ensures you are in control. If you're not satisfied, switching companies is just a click away. For assistance with any question you may have, contact support@augustapreciousmetals.com. Ask about these BONUS GUARANTEES: 100% 7-Day Money-Back Guarantee on qualified purchases & Highest Buyback Guarantee.

Contact info

4.8

Excellent

TrustScore 5 out of 5

360 reviews

5-star
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1-star

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Replied to 100% of negative reviews

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4.8

All reviews

(360)

157 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was very impressed by the one on one…

I was very impressed by the one on one attention I received as well as the feeling of absolutely no rushing. All my questions were answered and I was given so much help that made the process practically effortless. I had heard they were the best company and I now see why.

February 4, 2026
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Reply from Augusta Precious Metals

Eric, thank you for sharing this. Kudos to you for taking time to ask questions and get clarity on retirement protection options. We're here to help through your gold IRA journey, and look forward to assisting you.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

Augusta Transparency and Education earned my Trust

The education provided by APM was exceptional. I did a great deal of research prior to selecting Augusta and they still taught me a few things I didn't know. Their transparency earned my trust.

January 30, 2026
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Reply from Augusta Precious Metals

Rod, thank you so much. Coming into this well researched and still learning something says a lot. We know transparent information helps people confidently understand gold IRAs for retirement protection. We're here to help.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

The fantastic individuals that I had…

The fantastic individuals that I had the pleasure of interacting with during my transfer and purchasing process. Hats off to you for putting together such a professional and compassionate team.

February 3, 2026
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Reply from Augusta Precious Metals

Tom, thanks for your kind words. It was our pleasure to assist with your precious metals IRA account, and we'll be here for the duration with the same high level of retirement protection services.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

Nate and Sarah were…

Nate and Sarah were efficient, very cordial, transparent and informative. Also, my purchase was handled very smoothly.

February 2, 2026
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Reply from Augusta Precious Metals

That's so great to hear, VKirby. It's good confirmation that our efforts to be transparent and efficient are working. We'll be here for the life of your gold IRA to assist with precious metals as you continue your retirement investment journey.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

Honest and Detailed

March 5, 2025
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Reply from Augusta Precious Metals

Patrick, thank you for sharing this. Honest, detailed information can make gold IRA and retirement decisions easier to navigate. We appreciate you taking the time to leave a review.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

First precious metal IRA rollover

From my first inquiry to picking the assets for my IRA, APM representatives have understood my goals and have answered every question I could come up with. Certainly looking at additional rollovers.

January 30, 2026
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Reply from Augusta Precious Metals

Richard, kudos to you for having good thoughtful questions, knowing your retirement goals, and taking action with a precious metals IRA. We are grateful for your positive review and look forward to assisting you further.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

The details matter

Augusta Precious Metals is as good as their reputation and internet reviews suggest. I have come to truly appreciate their team. They were friendly, professional and easy to speak with as I went through the process. But to be clear...this is not just a warm and fuzzy based review. They truly deliver on substance. They deliver the details and work to earn your trust. Full disclosure and a desire to make their clients happy comes through with each interaction. I can easily recommend them...there was no "high pressure",,, and they showed me nothing but respect during the process. If you want to open an precious metals IRA it's hard to imagine a better choice.

January 30, 2026
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Reply from Augusta Precious Metals

Wow, Kevin that is a glowing report of your gold IRA experience with us and very much appreciated. That same level of respect and knowledge will be at your service throughout the life of your precious metals retirement account. We look forward to assisting you.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 1 out of 5 stars

Excessive undisclosed premiums and misleading buyback expectations

I am writing this review regarding a precious metals purchase made with retirement funds through Augusta Precious Metals.
After obtaining an independent analysis of my transaction, I learned that the premiums applied to my purchase were substantially higher than I understood at the time — approximately 84% above typical market pricing for gold and over 200% above typical market pricing for silver.
Despite significant increases in spot prices since my purchase, much of that appreciation was absorbed by these premiums rather than reflected in the value of my holdings.
When I later requested clear, written buyback pricing and liquidity expectations, the spreads and terms presented were materially different from what I reasonably believed at the time of purchase.
I am not disputing that I authorized the transaction — I am disputing whether the true premium structure, downside risk, and liquidity realities were clearly and fairly disclosed to a retirement investor.
I have requested a written explanation of the premium structure and a fair resolution addressing the financial impact of these excess premiums. As of this review, that matter remains unresolved. I became aware of these issues after obtaining an independent analysis of my transaction in 2025.

January 23, 2025
Unprompted review
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Reply from Augusta Precious Metals

Thank you for sharing your concerns, Ryan. It looks as though there has been some confusion about the valuation of your account. The good news is that the third-party analysis doesn’t accurately reflect the valuation or spreads/premiums of your Augusta investment. The third-party analysis is completely incorrect. In fact, your holdings have substantially increased in value!

Augusta’s streamlined, transparent process has been used by thousands of customers since 2012 to feel confident about their investments. Because you declined the process several times, we haven’t been able to show you that the shortfalls referred to are not there.

We value you as a customer and hope you will give us an opportunity to help.

If you allow us to take you through the process, we are confident you’ll receive the clarity and transparency you need to resolve this to your complete satisfaction, as many other customers have.

Rated 5 out of 5 stars

Highly recommend considering Augusta Precious Metals

I appreciate the time making me comfortable with my 1st IRA rollover. I was allowed time to consider what metals to buy, strategy to consider, and the pros and cons of the different decisions were clearly and patiently communicated. Although it took some time to get metals fully delivered to my account, it is done. (Everyone in the industry has the same issue with shortages in silver). Couldn't be happier. Now let's make some money!!

January 14, 2026
Unprompted review
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Reply from Augusta Precious Metals

Hello, Scott -- thanks so much for your review. It's great that you took the time to really understand IRA rollovers, weigh options and talk through pros and cons. That's all important when you're using precious metals to protect your money and retire with confidence. We are happy to be working with you.
Sincerely,
The Augusta Precious Metals Customer Care Team

Rated 2 out of 5 stars

Rated 2 out of 5 stars

Rated 2 out of 5 stars
Everything was going well from the…
Everything was going well from the first contact and one hour educational session however, I feel that the whole process was not transparent. My wife and I were not told that there was another company namely EQUITY institutional which we noticed some bad negative reviews. We were not impressed with the last person and handling our case, including termination of the contract.
Augusta gold company should make it clear that there is another company involved in gold IRA account. So we decided not to go ahead opening account.
This review is about Augusta Gold Co.
I disagree with Augusta gold company response. During education session, there was no mention of third-party. By the way, even though it was supposed to be canceled we are still getting statement from the third-party that did have some poor ratings from its customers.

November 2, 2025
Unprompted review
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Reply from Augusta Precious Metals

Thank you for your feedback, Mehmet. We’re glad to hear the educational session was helpful.

For clarity, the IRS requires all self-directed gold IRA accounts to be administered by an independent, third-party custodian. Augusta does not act as the custodian and cannot legally do so. This structure is standard across the industry and is explained during the educational process and in the account documentation.

There is no obligation to move forward, and choosing not to open an account after learning how the process works is always respected.

Sincerely,
Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

Smooth and positive experience

Smooth and positive experience. I did a lot of research to find the right precious metals IRA, and I decided on Augusta. The process was smooth and I felt a transparency with Augusta that I didn't find with the other companies I researched.

January 2, 2026
Unprompted review
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Reply from Augusta Precious Metals

So great to hear your research led you to Augusta, JB. We know transparency and a smooth experience really are important. Kudos on your thoughtful approach to building a diversified retirement with a precious metals IRA—we’re here to help.
Sincerely,
Augusta Precious Metals Customer Care Team

Rated 5 out of 5 stars

Cierra is what makes our experience…

Cierra is what makes our experience great.
She provides outstanding customer service and
always has since we've been doing business with
Augusta Precious Metals. She has always taken
great care of us. I'm sure we are not the only client
to say so.

December 9, 2025
Unprompted review
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Reply from Augusta Precious Metals

That’s wonderful to hear, Richard. Having a dependable point of contact makes all the difference when you’re saving for retirement with a precious metals IRA. All of us at Augusta Precious Metals thank you for taking the time to recognize Cierra's care and consistency.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Excellent service

The lady who works with me is so helpful, always prompt and pleasant.

December 4, 2025
Unprompted review
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Reply from Augusta Precious Metals

Wanda, thank you so much for the kind words. I’m glad our team at Augusta Precious Metals has been prompt and helpful. Every step of a gold IRA should be easy and efficient, so you can save for retirement confidently.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

I was nervous about the unknowns when…

I was nervous about the unknowns when starting a gold IRA - but they spend the time in educating the ins and outs of the system. I feel very reassured im doing the correct thing.

November 24, 2025
Unprompted review
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Reply from Augusta Precious Metals

Hi, Bill. It’s normal to have questions about a gold IRA, and I’m glad the team at Augusta Precious Metals was able to walk you through how everything works. Our aim is simple: clear steps and no pressure for people saving for retirement. We’re here if anything else comes up.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Integrity, knowledge, and a customer-first approach.

I had an outstanding experience with Augusta Precious Metals. From the very first call, their team was incredibly helpful, patient, and thorough in answering all my questions. What really sets Augusta apart is that their staff are salary-based and not working on commission, which gave me complete confidence that the guidance I received was focused on my best interests rather than a sales pitch.
They took the time to explain every step of the process, provided clear educational resources, and made sure I felt comfortable before making any decisions. The professionalism and transparency of the team truly make Augusta a standout company in the precious metals industry.
If you’re considering diversifying with gold or silver, I can’t recommend Augusta Precious Metals highly enough. Their integrity, knowledge, and customer-first approach make them a rare find in today’s marketplace.

November 20, 2025
Unprompted review
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Reply from Augusta Precious Metals

David, we’re genuinely grateful for your business—and for the very thoughtful review. Your trust means a lot to the entire team. At Augusta Precious Metals, we like to keep things straightforward and pressure-free with plain-language gold IRA resources and clear steps to help you feel confident about your retirement. We'll be here when you need us.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Great Experience

Hi, I usually don't write the reviews, or nor I know how correctly write them, but I think honest opinion and free expression of truth is better than the well composed review. I just recently expressed my interest in investing in precious metals, which I knew nothing about or didn't even know where to start. After doing some research online, with AI's help I didn't get any further. All I found online was getting education from the well known companies that spend huge amount money to advertise themselves as the #1 gold and silver dealers or the best dealer on the market until I really had to deal with them and realize that they were no different than any car dealerships that have the fake masks on their faces until they make the sale and as soon as they got what they wanted (The sale) they treat you like any by passer in the street(From my personal experience, I realized it on time and cancelled the transaction on time , on my seventh day of satisfaction guarantee period) .After doing more careful research and paying attention to whom I want to deal with and trust with my hard earned money I strongly believe so far that I found the right company that truly made me fill that I was dealing with the real honest people within the company, that I could trust and made me fill that they were there for me to give me important education on how to start, what to know and how to identify and differentiate honest company from fake . One of the most impressive firs step or requirement I should say, that Augusta Precious Metals company introduces is that, there is a educational 1 hour or more zoom educational conference call with (in my case with Ericka Otero, Customer Success Agent / On- Boarding Specialist ) She gave me more knowledge and understanding on how to differentiate one company from another and how to see and read the fine prints in the contracts before it's too late , in one hour plus than I did on my own research days and days prior that class. she was so clear with the details, willing to answer every my question patiently and clearly, it was so educational and interesting to get as much knowledge as possible from her that she never minded to spend extra time with me to address every single question I had for her. The fees that she explained that the company charges were explained very honestly and clearly so there wouldn't be any surprises down in the road. In the conclusion, I'd say that I spoke to many gold companies but the way the Augusta representatives (Ericka Otero and Ebony Jones) expressed their attention, knowledge, willingness to help and get the job done with their patience and professionalism was very impressive and priceless. It is a pleasure to deal with Augusta Precious Metals company , Ericka and Ebony.

November 7, 2025
Unprompted review
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Reply from Augusta Precious Metals

Ivan, we sincerely thank you for taking time to write this. It means more than you know to hear our desire to provide honest, complete precious metals education is truly helpful to those planning to retire. Thank you for trusting Augusta Precious Metals as your provider after all that research. We will be here to help whenever you need it throughout your precious metals journey.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Excellent experience with Augusta…

Excellent experience with Augusta Precious Metals. Each stage of the process was easy, the team answered my questions with professionalism and ease. I did not feel pressured at all and followed up in every possible way. I highly recommend them and appreciate the knowledge they gave me about other companies offering gold rollover IRA companies with hidden fees and gimmicks.

November 5, 2025
Unprompted review
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Reply from Augusta Precious Metals

Antonio: Thank you so much for the recommendation. Transparency, IRA rollover ease and education are at the heart of our mission at Augusta Precious Metals. We know how important this is when planning for retirement. We are here to help.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Satisfaction guaranteed

I own gold and silver that I purchased from Augusta. When I have questions about my account I call Augusta and usually talk to Cierra. My year end RMD is usually what I need help with. This year was no exception. Cierra walked me through the process. She is always very helpful and patient explaining answers to my questions. I am very fortunate that I chose Augusta for my purchases and highly recommend them.

November 3, 2025
Unprompted review
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Reply from Augusta Precious Metals

Christopher, it has been a pleasure to help you with your precious metals IRA every year. The Augusta Precious Metals way is to keep things easy to understand, so you can feel confident about your retirement. See you next year or anytime you need assistance between then and now.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

Augusta Metals IRA process

Augusta had a team of people who took the time to explain the process for opening, maintaining, and the costs associated with a precious metals IRA. Then another person helped with the application process including working with the custodian as well as moving existing IRA funds to the new custodian. Finally they presented all the options for the selection of my precious metals and handled the purchase. All went very smooth.

October 21, 2025
Unprompted review
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Reply from Augusta Precious Metals

Hello, Jim. Thank you for explaining the gold IRA setup process at Augusta Precious Metals so clearly. We look forward to being a resource for you throughout the life of your account, with the same smooth service that gives you confidence in your retirement investment.
Sincerely,
Isaac Nuriani, CEO

Rated 5 out of 5 stars

My experience with Augusta Precious…

My experience with Augusta Precious Metals has been outstanding. At each stage of the process, the team answered my many questions with professionalism and ease. I did not feel pressured at all. They followed up after each session and always made sure I felt comfortable with my decision. Their presentations were relevant and impactful. I highly recommend them and I look forward to a long relationship with this amazing team!

October 27, 2025
Unprompted review
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Reply from Augusta Precious Metals

Thank you so much for your generous words, Janice. Sounds like the team carried out our mission successfully: to keep precious metals education practical, no-pressure and easy to follow. All of us at Augusta Precious Metals look forward to assisting with your gold IRA for a long time, so you can retire with confidence.
Sincerely,
Isaac Nuriani, CEO

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