Aura Insurance Reviews 

Very helpful and very understanding of my situation. Didnt make me feel like i was introuble for amending a payment. Extreamly quick on the call aswell.

Smiley was the best. Thank so much for making my experience easier

I sent Aura every document they asked for licence, DVLA checks, V5, all uploaded on time. They still cancelled my policy without checking anything. I only found out while I was at work, 40 miles from home. I rang twice. They admitted they had some of my documents but still refused to help. No support, no escalation, no way home. I’m an apprentice and rely on my car for my job. This could genuinely damage my career. I’ve never felt so let down by an insurance company.

Awful company do no not use. Avoid !! If i could give 0 stars i would. My daughter had indurance eth them and as she wirks late as a wautress in a resraueant her driving score was low. In a 3 week period if this drops to below 55 thy cancel. They ttied cancelling policy after 3 weeks due to late night driving score but we had to xancel instead. They knew what job she fid when we took out indurance with them and late night driving will be part of it due to work. She is only 19 years old and to treat a customer like this is truly disgusting when wr paid almost 2k with them. Had to py cancellation fee as hd no other option. Avoid at all costs especially if yoy are a young driver. Much better insurance companies out there. You have been warned !!

Lisa was helpful and concise

If i can give this company a zero star i would, i have never in my life seen where an insurance company would ripe you off your money. i mistakenly did a provisional licence insurance instead of a full uk licence insurance as my phone just automatically filled my details on confused.com as i have previously searched for insurance before passing my test. I immediately rang this company to inform them so they can change this policy for me and hopefully charge an extra bit of fee it took them 2 days to properly speak to me after staying on the phone for forever. I paid £147 for this policy . i was told that they need to cancel this plan , i asked how much i'll be getting back and i was told i won't get any money back instead i will pay an extra £3 and return a telematics device that i haven't yet received. i told them that paying another company or taking another insurance would cost my child her essential needs but they wouldn't listen. i even broke down on the phone in tears to the lady on the phone but no empathy or compassion. I later received a mail from a company called premium credit stating that I will be paying £90 every month for an insurance I never used for a day. There’s no way I’m paying this money, if I don’t get this sorted I’ll have to report to the appropriate body to investigate this company as there are too many bad reviews. i'd like everyone to know my terrible experience with aura insurance my reference number is AGAX03PC01

Update!
Kay from the compliance department reached out to me , she was so helpful and really showed compassion. She also processed my refund and I got £94.38 which is fair enough and I could use this towards my baby’s needs especially that it’s Christmas soon. I really appreciate her professionalism and empathy. I would also return the telematics device

Lisa was absolutely amazing and very helpful throughout my experience

So helpful and super friendly with any questions I had

The lady who i spoke to made sure to go through all details and went over it multiple times. Was clear and explained everything very well.

The lady was very polite and friendly on tgd phone

Alyssa was amazing. I had an issue with my telematics device, and she was very understanding and extremely helpful. Without the help of Alyssa my policy may have been cancelled. Very thankful for your support Alyssa, thank you.

Extremely helpful customer service on the phone.

The team member was really helpful and informative. Efficiently guided me throughout the whole payment and policy process.

Excellent customer service, clear answers to my questions and only had to wait 5 minutes.

Bunch of thieves and very disrespectful staff.
They can’t even speak English properly and they are trained to bark at you when you call them. They charged over £300 for 20 days and cancelled it on me.

They never answer the phone or emails. I tried to contact them about some documents they required (which I provided) for my insurance and they still cancelled my policy. They only contact you if they need payments and that's about it.

I had an amazing experience with them, very clear on the phone with amazing support if I needed anything re-explained. Great customer service where they truly care for what you want. As a 19 year old I found them amazing to work with and such a good company to insure my car with great prices and amazing service.

the women i spoke to was lovely she helped me out a lot and directed me in the right direction and make me feel less worried

Understanding, helpful and supportive.