Aurigny Reviews 141

Horrendous - cabin crew on the flight from Guernsey to Gatwick (14 January 2020) the worst I’ve seen in over 20 years of international frequent flying.

Aggressive, confrontational, lazy, and more than rude. Made no attempts to assist passengers with luggage when clearly a need, kicked one passenger’s bag down the aisle when asked for help, made false accusations towards passengers to pilot to then protect their ineptitude.

Never seen anything as farcical in all my traveling days.

This is by far the most uncaring and unreliable airline ever. This is by no means a budget airline. They are expensive and try and milk even more from you for luggage. They downgraded our flight and we were bumped to another flight 5 hours later. No apolog, not a care in the world. Guernsey is such a beautiful island and such a nice place to visit unfortunately it is greatly let down by the terrible airline. They dont inform any of their passengers about any delays then once you have paid for the earlier more expensive flight, they then jump you to the cheapest flights they have. So you end up losing out on about £40-£50 and a day of your holiday. Try speaking to their customer service, but they are appalling. Tell you to claim on travel insurance and that's it. Their attitude is "you're there now. So what's your problem?" Terrible airline.

Unreliable always have to change best laid plans. Unfortunately aurigny have monopoly so your at their mercy. There's always some reason for delays fog, delay coming in, mechanical problem. This time I got two of the excuses. Always have to change plans, pay out extra e. G taxi at other end because I'm sick of inconveniencing family. It's the shortest flight that takes a long time!

Flew from Bristol to Guernsey. Very impressed at every stage. Booking was simple even when I had to change my dates and a generous baggage allowance. Great experience throughout. Will use again.

Poor attitude to customers. Lies, deception and money-grabbing. Booked the most expensive type of ticket, and yesterday, like many others on this review board, the checkin staff tried to prevent me taking my bag as hand luggage because it was too large for the cabin - despite having travelling dozens of times with them before with the same bag. The checkin staff were extremely rude. The bag did fit in their non-industry-standard size "try out" container anyway but that didnt prevent them trying to get another 40 out of me when I had already paid nearly 500 for the return (30 min flight!!!). That's probably why, after being around for 40 years, they have only managed to get to the size of 3-4 planes; if they improved their customer service they would have grown much more by now. Pathetic trying to milk the captive audience on the island like that. Good luck Flybe hope you prosper on the routes.

Disgusting customer service. Lied all day. Took 13 hours to tell us the flight was cancelled. Poor.

Just saw some doctors in dispute over the airlines tiny luggage allowance on the jet. The latest Aurighny wheeze was to charge 40£ per bag . Which would be fine if it was a low cost airline it's not. These guys had come from various EU countries for a meeting. My advice sadly to them was not to choose Guernsey going forward as its airline is expensive and dbaldy run . There were a lot of nod of agreement

We have travelled on Aurigny twice.
Clean plane. Helpful staff on plane
Little let down was the staff at the Guernsey airport seem to have different rules to their staff at Gatwick
Would use again.
Prices are a little steap.

I fly with Aurigny 2 or 3 time a year great Airline

I have booked over the internet, but no confirmation has come through, Can I find a number to call? No!!!! No number to talk to anyone pointless!!!

flight cancelled with no notification, you would think in this modern world they could drop a text or even a phone call. Next Flight 10 hours later, one person checking an entire plane in and taking 2 hours to do so. That flight then delayed 2.5 hours, still no offer of assistance despite having an 18 month old, not even meal or drink vouchers. I have flown around 500 times and this will be the first and last with this low level airline.

Until my last trip with Aurigny, I would have recommended them highly. Sadly on my last trip, the gate staff were incredibly rude and unhelpful, refusing me access to the flight even though I arrived at the gate 15 minutes before the aircraft was meant to leave, after a delay being caused by increased security checks at Stansted Airport. The primary reason for my trip was to visit my unwell elderly mother and was highly incensed that Aurigny would do nothing to assist. I was forced to pay £322.48 to fly with another airline from another airport the same day.

After contacting Aurigny customer service, they refused to take any responsibility for their staff and sent an e-mail arguing against the actions taken at the airport.

It is a shame that Aurigny do NOT look after their loyal customers as I will never be using them again!

Aurigny is always my first choice when flying to and from Guernsey. I find their staff friendly and helpful. No matter what I can always rely on Aurigny to get me home. Aurigny offer generous luggage allowance, free soft drinks and a free local paper; making me feel at home as soon as I step on the flight. I would definitely recommend flying with Aurigny.

Just flown with Aurigny from Guernsey to Manchester . Flight on time ; staff friendly and helpful ; comfortable aircraft and a free cup of coffee. Couldn't ask for anymore

Excellent Airline, staff very friendly and helpful, Guernsey should be proud to have Aurigny as their national airline.

As a weekly commuter to Guernsey I highly recommend Aurigny. They're staff are friendly yet professional. It's a small airline that only does flights to Guernsey and Alderney and they're awareness of customer's needs is second to none in my experience and I highly recommend them.

As a local Guernsey person, I am proud that the island has such fantastic local airline servicing a wide range of routes.
They excel in Customer Service.
For both pleasure and business I always use Aurigny, as soon as you check in using their easy online check in system, you know you are going to have a pleasant trip. Like all airlines they suffer disruption, but Aurigny always gets you home with as little inconvenience as possible.

I'm proud to say Aurigny is our airline.

It really delivers for locals and visitors. When I'm on business or with my family flying back from the UK it does feel I've reached home once I've stepped on the plane. They really make you feel welcome and when the weather's bad they pull out all the stops to get me back to the island.