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Rated 1 out of 5 stars

The app worked for a few weeks and then it just stopped working. I reached out to them via email, Instagram, and the app costumer service to cancel. No response. They are non-existent now. Still cha... See more

Rated 5 out of 5 stars

Very smooth interphase, helps me really push myself during workouts, particularly on cardio exercises. Would be great to have an easier classification/ navigation (e.g. logos of body areas worked, or... See more

Company replied

Rated 2 out of 5 stars

Good selection of exercises and programs but the pictures dont match the instructions. Maybe 10 exercises out of which 7 are shown for example. Needed to google to find out how it is done. Also from o... See more

Company replied

Rated 4 out of 5 stars

I’m still on the free trial for the app but I’ll definitely be moving to paid membership. I’m still learning what some of the exercises are as even for beginners, there are some movements that I’ve n... See more

Company replied

Company details

  1. Fitness and Nutrition Service

Written by the company

Meet Auro - the audio personal trainer at your fingertips. We offer motivational audio workouts, led by expert personal trainers, tailored to your fitness goals and level. Our mission is to transform lives by making fitness experiences awesome, accessible and affordable. - anytime, anywhere!


Contact info

3.1

Average

TrustScore 3 out of 5

94 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Auro is defunct and is now a scam

The app worked for a few weeks and then it just stopped working. I reached out to them via email, Instagram, and the app costumer service to cancel. No response. They are non-existent now. Still charging me. Beware of this scam.

June 2, 2022
Unprompted review
Rated 1 out of 5 stars

Company went bust end of May. Dont PAY!

Company went bust end of May. the workouts stopped loading, can't load their website page, and emails to customer service no longer go through. They took money of my for a yearly subscription in April. Though i was enjoying the app and everything seemed fine, its now clearly a SCAM.

July 1, 2021
Unprompted review
Rated 1 out of 5 stars

£60 taken for membership for an app that doesn’t exist

App closing down end of May and no longer works. I’d just paid £60 for a year membership, feel very conned. Only option was a yearly membership so definitely trying to scam people as much as they could before closing down. Really sad because I thought the app was useful, they don’t even bother to reply to emails.

June 18, 2021
Unprompted review
Rated 1 out of 5 stars

Closing app end of May, no sign of refund

The app sent me a message saying they are closing the app at the end of the month due to lack of investors and funding. There seems to be no way to get the annual subscription I paid refunded and radio silence from the company. The app itself was really good.

May 24, 2021
Unprompted review
Rated 1 out of 5 stars

A Con!!

Downloaded this from the App Store with no real warning it will charge you via the iTunes account details you have. No In App Purchase warning, Only found this out after reading other reviews. I have emailed twice to have my account removed and not received any response back and the only way i can see you can cancel the payment is by putting more bank details in which I do not trust. Extremely bad app and even worse customer service.

Also their website log in area doesn't work properly...

April 23, 2021
Unprompted review
Rated 2 out of 5 stars

Could be better

Have used this app on and off. They have continued to add and improve but it lags behind other similar apps, most of which are free.

April 10, 2021
Unprompted review
Rated 1 out of 5 stars

A con to get your bank details

PLEASE DONT USE THIS COMPANY. It’s just a scam to get your bank details. Then they start taking money out your account.

February 18, 2021
Unprompted review
Auro logo

Reply from Auro

Hi there Ann, we understand that you have recently been communicating with our team through our support mail service. We would only be able to take money out of your account if you as the card holder have inputted your details upon sign up to an Auro subscription. We apologise for any misunderstanding regarding when payments are taken, however, we make this clear upon sign up that you must cancel your free trial if you want to avoid your subscription fee. Please feel free to contact us if you have any further queries. Kind regards, Team Auro

Rated 5 out of 5 stars

Very helpful Auro Team!

Hi Auro,

I signed up for free trial from an offer wall. When i logged in AGAIN, it was showing the same free trial screen so i thought my subscription didnt go through and left it out. I didnt receive any confirmation either on my registered email. Now im getting CHARGED for your annual plan where in no way i was aware of it. PLEASE refund my money urgently for emergency. IF YOUR NOT A SCAM PLEASE REFUND IT. THNX.

Update:

I changed my rating because of their excellent service. Apparently I entered a wrong mail during registration so I was caught unawares. I hope there will be more security in place to prevent the same again. Thank you Auro Team! Definitely not scam.

February 15, 2021
Unprompted review
Auro logo

Reply from Auro

Hi there, thank you for your review. We understand that you have recently contacted us on our support mail service regarding this issue and one of our team members are assisting you. We can confirm that if you have signed up and made a payment through one of our partner sites then you shall have to contact their customer support services regarding your payment. Kind regards, Team Auro

Rated 5 out of 5 stars

Loving the app

February 4, 2021
Auro logo

Reply from Auro

Hi there, thank you for your feedback! We're glad to hear you like the app. We'd appreciate it if you could share this with your friends! Kind regards, Team Auro

Rated 5 out of 5 stars

Fantastic app

Fantastic app - changed how I feel about exercise in lockdown

January 25, 2021
Auro logo

Reply from Auro

Hi there, thank you for your feedback! We're glad to hear you like the app. We'd appreciate it if you could share this with your friends! Kind regards, Team Auro

Rated 5 out of 5 stars

Auro is very user-friendly

Auro is a very user-friendly way to exercise at home. The trainers provide good motivation and their instructions are very clear. I feel like I am instructed how to do the exercises so that I will avoid hurting myself. Safe -- prevention of workout injuries is important to me. Motivation is important to me. Great combination of both in this app. The trainer named Ban is very good. Being able to choose my own music when I exercise is key for me, and Auro lets me choose my own music.

January 23, 2021
Auro logo

Reply from Auro

Hi there, thank you for your feedback! We're glad to hear you like the app. We'd appreciate it if you could share this with your friends! Kind regards, Team Auro

Rated 1 out of 5 stars

I too have been scammed

I too have been scammed. I only agreed to have a trial as that was the only way I could try the app. From out of the blue I have been charged for this plan.i believe I should receive a refund . Please look into this matter. I am a senior citizen who cannot afford this on a meagre pension.

December 31, 2020
Unprompted review
Auro logo

Reply from Auro

Hi there Khatun, thank you for your feedback and we apologise for any inconvenience caused. Unfortunately, we are unable to refund users who have not cancelled their trial at least 24 hours prior to expiry as stated in our terms.
Please contact us on support@auro.fit and we will be happy to look into this issue further.
Kind regards, Team Auro

Rated 5 out of 5 stars

Great fitness app

Great app! Was given plenty of warning before my free trial ran out but I decided to pay for the year at that point instead of forgetting and moaning that I'd been 'scammed'...

As an actual helpful review... I downloaded this app because it seemed to be one of the only ones on the market at the time where you could download workouts for use offline! I was going on a 6 week long cruise so I needed something to keep me motivated in the gym despite dodgy/expensive WiFi!

This app worked perfectly and since then (Dec 2019) they have continued to develop and add new content at a rapid scale. The videos showing how the move is done has been super useful as everyone has a different name for certain moves - 'up downs', 'commando planks' 'military planks' etc.

I think the cost is fantastic for what you get, and appreciate the ability to be able to use it at home (savour during Lockdown) as well as in the gym if you want! I've actually invested in a set of dumbbells and a kettle bell so I can do most of the weight exercises at home now too!

Really appreciate how they take on board comments and feedback and implement them as soon as they can. Just waiting on a favourite button to be added to androids and we're there!

December 14, 2020
Unprompted review
Auro logo

Reply from Auro

Hi Rosie,
Thank you so much for your lovely feedback. This is greatly appreciated and reading reviews like this remind us why we love what we do! We're so glad to hear you like the app and have been a member since 2019! We'd appreciate it if you could share this with your friends!
Kind regards, Team Auro

Rated 5 out of 5 stars
Auro logo

Reply from Auro

Thank you for your feedback! We're glad to hear you like the app. We'd appreciate it if you could share this with your friends! Kind regards, Team Auro

Rated 4 out of 5 stars

This all purpose fitness app deserves…

This all purpose fitness app deserves considering. It's not based in the USA. A little learning curve. But here is what you get. If you want to use no exercise equipment or decide to use equipment you are going to get a trainer not just encouraging you through the exercise but making sure exercise is being done correctly. You get directions to make sure your getting the most out of the exercise. You can use their music in the background or choose your own (I use Spotify). They have short clips of the exercises you will be doing. The negatives are not all measurements are USA equivalent. Also will not sync with all fitness trackers and no smart TV Roku app. Even though it's not perfect and has its problems it's still overall good and checks off lots of boxes to keep motivated and encouraged for ongoing exercise.

December 8, 2020
Unprompted review
Auro logo

Reply from Auro

Hi Michael, thank you for your review! We are glad to hear that you are enjoying using Auro and your feedback is really important to us. We are looking into the measurement settings and we will take this into consideration for future updates to the app. Kind regards, Team Auro

Rated 5 out of 5 stars

As a former user of other fitness apps

As a former user of other fitness apps.
I can definitely say that Auro has the capabilities to keep me in shape and is by far the best value for money.

I typically use it for calisthenics and outdoor runs and the option to sync your own music really motivates you throughout the workout.

December 3, 2020
Unprompted review
Auro logo

Reply from Auro

Hi LJ, Thank you so much for your review! We are so glad to hear that you are enjoying using the Auro app. We'd appreciate it if you could share this with your friends! Kind regards, Team Auro

Rated 1 out of 5 stars

Complete Scam.

Like many others, I had a free trial that ended way before I was supposed to. I cancelled 24 hours later than I was allegedly supposed to and they are now refusing to refund me. I understand the cancellation policy but I was only 24 hour late and no good will gesture has even been honoured. Incredibly upset and won’t recommend them to anyone. Utter scam.

November 24, 2020
Unprompted review
Auro logo

Reply from Auro

Hi Lucy, thank you for your feedback and we apologise for any inconvenience caused.
Unfortunately, we are unable to refund users who have not cancelled their trial at least 24 hours prior to expiry as stated in our terms. Please contact us on support if you'd like to discuss this further.
Kind regards, Team Auro

Rated 1 out of 5 stars

I believe I was scammed

Hi you have such a great app but the issue is I was a promised a 31 days free trial through swagbuck website but was charged an annual plan of 59.99 pounds after just two weeks. Two days later, I was charged another 4.99pounds I never authorized any of these payments. pls I demand a refund, I believe that I was miss informed and was promised 1000sb at the end of the 31days free trial if I submit my credit card info. thanks.

November 19, 2020
Unprompted review
Auro logo

Reply from Auro

Hi there Aniekeme,

Thank you for your review.

We apologise sincerely for this issue. Could you please email us at support@auro.fit and we can look into this right away for you.

Kindest regards,
Team Auro

Rated 5 out of 5 stars

Great app and headphones

Had a great experience with Aurofit ! I won a competition to win a free pair of Aftershokz and and their access to their premium app Of workouts for 1 year. Headphones arrived very quickly and the app is great - has a lot of varied workouts inc meditation too!

November 15, 2020
Unprompted review
Auro logo

Reply from Auro

Hi Corinne, congratulations on winning our competition! We hope you enjoy the headphones & your 12 month subscription.
Kind regards, Team Auro.

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