Aussie Man and Van Ltd. Reviews 

1,548
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. People frequently highlight the exceptional support provided by the office team, noting how helpful and responsive coordinators are when organizing bookings and scheduling changes. The professional removal crews are regularly described as polite, reliable, and incredibly efficient, ensuring that every move feels completely stress-free and well-managed from start to finish. Customers also emphasize that the pricing offers great value for money, with transparent quotes and competitive rates making the whole experience extremely trustworthy. However, some reviewers were not happy with occasional pricing discrepancies or unexpected handling issues encountered during their scheduled moving service.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that everything from booking to completion was... See more

Staff

Consumers find staff to be positive, helpful, and highly professional throughout the entire process.... See more

User experience

Customers had positive experiences with user experience, highlighting it as reliable, seamless, and... See more

Booking process

Users describe positive interactions with booking process, highlighting a seamless and straightforward... See more

Price

Reviewers highlight positive aspects of price, noting that they are the most affordable and highly rated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We highly recommend Aussie Man and Van! 5/5 star experience from beginning to end. Top class service from Reece (for responsive bookings) and huge thank you to Jay and Digby who were amazing, and took... See more

Company replied

Rated 5 out of 5 stars

Made moving stress free! Big thanks to Reece for helping coordinate everything prior to the move. He helped get parking suspensions secured and dealt with lots of questions, always responding to que... See more

Company replied

Rated 5 out of 5 stars

Aussie took the stress out of moving! The quoting system was easy to navigate and transparent. The rapid and personalised response from their team made It soo easy to book and confirm. The lads who... See more

Company replied

Rated 5 out of 5 stars

Had a great experience with the team — Daniel, Jamal and Paul, who turned up right on time and were polite, pragmatic and genuinely helpful throughout. They worked efficiently, stuck to the agreed tim... See more

Company replied


Company details

  1. Moving and Storage Service
  2. Moving Company
  3. Storage Facility

Written by the company

London's favourite movers! Move Better with Aussie man and van London. Removals & Storage London. Moving over 350 homes a week in London.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,548)

100 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. Booking was easy, Sandor and Zsolt (the removal team) turned up early, very positive and friendly throughout. Couldn’t do enough to help, everything was no bother. Cracked on from the first minute onwards and didn’t stop all day.
Really very happy and would without hesitation recommend them.

January 31, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Nick,
Thank you for your lovely recommendation. We are pleased to hear the team were positive and friendly.

Rated 5 out of 5 stars

Stress-free moving with Aussie man and van

Had a great experience with the team — Daniel, Jamal and Paul, who turned up right on time and were polite, pragmatic and genuinely helpful throughout. They worked efficiently, stuck to the agreed time, and were very reasonably priced. The whole move felt straightforward and stress-free. Wouldn’t hesitate to recommend them.

January 28, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear QH,
Thank you for your kind recommendation. We are pleased to hear the team made your move as stress free as possible.

Rated 5 out of 5 stars

Exceptional service

Aussie provided a friendly, quick and easy service from start to finish. Everything was handled efficiently and with care. I'd happily recommend them to anyone looking for a smooth and reliable removal service.

January 30, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Andre,
Thank you for your kind review. We are pleased to hear the team provided a smooth service.

Rated 5 out of 5 stars

excellent experience

I used this company for two moves, five months apart. From the office-based staff who answered first enquiries and provided the quote, to the guys who actually did the moving, they were impressive. very professional, very clear and straight. The removers themselves were absolutely punctual, unfailingly polite, cheerful, and very efficient - they did a terrific job and I'm very pleased I used them

January 29, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Andy,
Thank you for your lovely review. We are pleased to hear the team were punctual and efficient.

Rated 5 out of 5 stars

Exceptional Removal

This service was exceptional! My partner and I were so last minute with packing and we immediately found a slot for removal. Alina was amazing in arranging the quote and booking the removal service. Whenever I had a question, she was very punctual at answering and providing me with clarification to any questions I had. The day of the removal was amazing and went by smoothly. They carried each box with care and even took them up to the third floor without the lift. It was quick, secure, and very efficient! Would definitely consider and recommend Aussie Man and Van to anyone moving!

January 24, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Ela,
Thank you for your glowing recommendation. We are pleased to hear the team were quick and efficient.

Rated 1 out of 5 stars

Not trustworthy - "bait and switch"

I recently organised a packing and removal service with Aussie. I was recommended their services by a friend so trusted their approach.

I'm going to start with the cons I'm afraid: (i) Despite sending photos of the items to be packed, including detailed dimensions of the larger items for removal, I was quoted one van and provided only 5 boxes for packing on the day. This was clearly incorrect, not least because the van sent was fairly small and I had provided detailed dimensions of all the large furniture and sports equipment for relocation, in addition to all the books which needed packing. I also specifically talked about wardrobe boxes which were not provided when the team arrived. The team lead did a good job of moving things along (together with this second in charge) but this obviously caused delays. UPDATE: I have been told that the photos presented were not correct. It is unclear to me what level of detail is required to satisfy the removers who put themselves out as professionals. This seems to me to be a classic "bait and switch" tactic which allows them to charge unexpected sums on the unsuspecting customer on the day. (ii) On moving day, we were told to keep certain items separate so that the movers will not pack those (items such as personal belongings and documents). We did so with the understanding that the movers will not go into / pack items in that area (as agreed). However, during the packing and without us knowing, a mover went in and went through our things to look for an item he believed was accidentally packed in the boxes (which he spent most of his time searching for by unpacking / repacking boxes while the other team members continued to pack items). This is a security issue and it simply shouldn't have happened. (UPDATE: the company now alleges that the person was looking for an asthma pump. When we discussed with him on the day, he very clearly explained that there was nothing urgent in the bag, but for his keys, his work utility knife and his vape. The current state of facts is completely new. If it had been an emergency, we obviously would have escalated the issue. It is unreasonable for a provider to expect a customer to be escalating these services when the whole job was clearly delayed and they were assisting with packing instead of relying on the paid for service on the day). (iii) We were relocating from an area where parking inspectors operate. We were issued penalty notices which I understand I would have to pay. However, when I asked for the notices after the removal was completed, I was told that I could not be provided with the penalty notices but that Aussie would challenge the fines so it would be fine (we had a good case because we were clearly moving house). Instead of providing any information on that, I was billed the full amount of the fine PLUS VAT about a week later because Aussie alleges that they paid the invoice as a "service". This is blatantly incorrect and I should have been informed that this would occur - I was essentially denied the ability to challenge the fine and also charge another penalty. I note that when I asked for details of how they challenged the penalty, I had no response. UPDATE: I was told by Aussie that the charge paid in this instance would have been more than to organise parking with the suggestion that I should accept this charge. (iv) Aussie offers to collect the boxes and packaging after you unpack. I requested this days ago and haven't had a follow up (because I suspect it's because I asked a question about why they charged VAT on a penalty notice). UPDATE: I still do not have a collection time arranged and suspect that I won't be. (v) I am reviewing their invoice and can spot that I have been overcharged for boxes used (UPDATE: I was overcharged more more than double the use of the large boxes as well as a wardrobe box. Their position is that "you signed the job sheet" and therefore that is what it is. Note that if you were to interrogate the job sheet you would have to be charged the hourly rate so it is a pure "bate and switch" with this company). The alleged "refund" is to expect a customer to still pay for boxes they have not used (and does not include the VAT charged). This is not a "compromise".

PROS: as above, the team leader and the second in charge worked hard and I do appreciate their efforts on the day (which I noted). However, the "investigations" have since come out with pure lies which has led me to believe that this company is genuinely dishonest. Others may have had better experiences, but I would not recommend their services at all.

January 13, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Customer,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations. We take all reviews seriously and would like to clarify the points raised.

The quotation was prepared based on the photos and information provided prior to the move. While the images showed a small wardrobe suggesting the need for one to two wardrobe boxes, it became clear on the day that the photos did not represent the full scale of the items to be moved, including additional contents requiring more packing materials. To accommodate this unexpected increase, we arranged for additional packing materials and sent an extra crew member at no additional charge for part of the day. Our team worked to adapt quickly so the move could continue with minimal disruption.

During the packing process, a medical item belonging to a crew member was mistakenly packed into a box. We apologise that this error happened. The crew member spent a short period attempting to locate it. At no point was there any intention to search through personal belongings beyond this specific issue, and the customer was present on site throughout the move. No concerns were raised with us by phone or email on the day, and had they been, we would have addressed them immediately.

The job sheet, which details the materials used, was reviewed and signed at the end of the job. Our crews count materials carefully, and we rely on customers to review and confirm the job sheet before signing. While we maintain that the recorded materials were correct, we offered a partial refund as a goodwill gesture.

As stated in our quotation terms, it is the customer’s responsibility to arrange suitable parking for the removal vehicle. On the day, no legal parking was available close to the property, and the only safe option was to park on double yellow lines, which resulted in a PCN. The PCN was incurred while providing a VAT-able removal service. Under HMRC VAT Notice 700, we are legally required to apply VAT when recharging such costs. This treatment has been confirmed by our auditors and cannot be altered.

We apologise for the delay in arranging the collection of used boxes and packaging. This was not intentional, and we regret that this follow-up was slower than expected.

We are sorry that the overall experience left you feeling dissatisfied. Your feedback has been taken on board, particularly regarding clearer verification of pre-move information and ensuring customers fully review documentation before completion. While VAT treatment on parking charges cannot be changed, we will continue to improve communication to avoid misunderstandings in future.

Rated 5 out of 5 stars

January 2026 again!

January 2026 - booked again! 😊

I really must give a huge shout out to Niamh for once again assigning an amazing team to help me with my home move. It was absolutely reassuring to have booked Aussie Man & Van yet again after my 8 months stay. Niamh has been phenomenal from the first time I spoke to her, and after the smooth and efficient move I just had to book them again. Their prices are fair, and they are just very upfront and professional. Their meet and greet is also on point when they arrive. The team will always ask what they can do to make things easier and assess logistics before commencing any packing and removal activity. Niamh has also been on standby on both occasions now, from start to finish and makes life easier to close off any actions for me.

This time I had Vlad and Callum, both work so well together and really helped me settle into my new home. They did things with ease and never complained. In fact, they were telling me to relax or get some air 😉 they would do the rest 😊. From the moment I said ‘hello’ to them I just knew I could take a huge sigh of relief and know all will be completed before end of day. They were exceptionally careful with all my items; with the property I was exiting and the property I was entering. Very professional and respectful. We laughed and talked all the way through. I moved in the storm, so it was very very cold for us all, it was not easy by any means and I am just so grateful all went well and I am now in my new home!

Honestly, the best experiences to date for both moves !

Thank you again Niamh, Lauren, Vlad and Callum, you know I will be calling in a year or so 😉! Until then.
Me 😊

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

We used this service to help with an office move. The moving team was very friendly, efficient and conscientious.

January 15, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Peter,
Thank you for your kind review. We are pleased to hear the team were efficient and conscientious.

Rated 5 out of 5 stars

The only moving company I will ever use

The only moving company I will ever use. So professional, helpful and a seamless experience from start to finish. Very grateful to this company for making a stressful day so simple!

January 17, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Alexa,
Thank you for your kind review. We are pleased to hear the team were professional and helpful.

Rated 5 out of 5 stars

Extremely satisfied!

Very happy with the service! They turn up on time, job was very efficient and quick. They were very careful and well organised handling the boxes!
Thank you very much!

January 12, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Juliana,
Thank you for your kind review. We are pleased to hear the team were careful and organised.

Rated 5 out of 5 stars

Excellent service

My move was made very easy by the two nice guys who did the job. They were friendly, helpful, and took great care of my belongings. The office was also extremely accommodating in dealing with a last minute change of date. Would definitely use them again.

January 15, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Barnaby,
Thank you for your lovely review. We would be delighted to help with any future moves.

Rated 5 out of 5 stars

Amazing team

Amazing team, they quickly grabed my stuff from storage and dropped it to the new address. They even helped pushing up a couple of stuff from Ikea that was not in storge, really grateful for the help and availability

January 13, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Bruno,
Thank you for your kind review. We are pleased to hear you had a positive moving experience.

Rated 5 out of 5 stars

Aussie man & van were amazing right…

Aussie man & van were amazing right from booking in my move with Lauren through to the two guys that helped me move on the day. I was able to keep adding items to my list without any issues and the move day itself was brilliant. They took the worry out of what can be a really stressful time. Would highly recommend Aussie man & van for any move. Thank you

January 10, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Sharlene
Thank you for your lovely recommendation. We are pleased to hear the crew were able to make your move as stress free as possible.

Rated 5 out of 5 stars

Kind, helpful, speedy and efficient

I have used Aussie Man & Van Ltd before and knew exactly who to call when moving again. From start to finish everything was so smooth. I had multiple questions before even booking my move and Lauren was so speedy and helpful in responding to my emails. Even researching the parking restrictions outside my new flat. The information provided is above and beyond and I felt very secure in my removal company choice.
On the day I was kept up to date with the time of the arrival. And just like before the two removal guys were kind, helpful, so speedy and efficient. In a blink of an eye my stuff was out of my 3rd floor flat (with no lift) and into the van.
Upon arriving at my new flat I received a phone call saying they had arrived. Again like lightning my stuff was moved in with no damages to my property or my new flat. They were both so friendly and attentive and I would highly recommend this company.

January 12, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Elysia
Thank you for your lovely review. We appreciate your recommendation and are pleased to hear all went well with the move.

Rated 5 out of 5 stars

Highly Highly Recommend

I can't recommend Aussie Man & Van high enough. From start to finish, it was such a straight forward, hassle free experience. And amazing value for money. I hired 2 men to help me with the move on either side. Both were really professional, friendly guys. And they were so efficient with the time too. I've moved many times around London, and this is by far the best experience I've had.

January 9, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Sophie,
Thank you for your kind recommendation. We are pleased to hear the team were efficient and professional.

Rated 5 out of 5 stars

Super pro removal

I new the Aussie Group for their cleaning service, but this time I asked for their Man&Van removal service for the first time, and they were awesome!! The two pros were able to move everything I've got (between 2 two beds flat - around 800 cft) in just four hours without any scratch or damage to the goods and to the flats, and with tons of enthusiasm and good vibes despite the task in hand. Smooth! The fact that AM&V is part of the BAR was also a great plus to reassure me and helped to choose this option between the millions (and millions) available in London. They charge a £116 gross fee per hour (for the WE), with a minimum booking time of 2h, and charge at 1/2 hour increments thereafter, which was very valuable knowing that I did everything possible packing-wise to decrease the length necessary for them to do the removal.

January 10, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Chris,
Thank you for your glowing review. We are delighted to hear all went well with the move.

Rated 5 out of 5 stars

Excellent experience with the company

Excellent experience with the company. The booking process was easy, clear and responsive. On the day of the move Tony and Callum were excellent and their professional and friendly approach made the experience much less stressful than we thought it might be! We will certainly use the company again.

January 8, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Sara,
Thank you for your lovely review. We are delighted to hear the team were professional and friendly.

Rated 5 out of 5 stars

Amazing service

Amazing service. Team took care of everything.
Have used other companies in the past, but Aussie Man and Van is definitely the best

January 9, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Giovanni,
Thank you for your kind review. We are pleased to hear the team provided a great service.

Rated 5 out of 5 stars

Wonderful service

Wonderful service. The gents were extremely quick and very helpful and knowledgeable

January 8, 2026
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Adam,
Thank you for your kind review. We are pleased to hear the team were helpful and knowledgeable.

Rated 5 out of 5 stars

This is the 3rd time we've opted for…

This is the 3rd time we've opted for their moving services and they have always been super professional, very efficient and careful with the moves. And all this for a very reasonable price. Highly recommend!!

December 27, 2025
Unprompted review
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Reply from Aussie Man and Van Ltd.

Dear Nitin,
Thank you for your lovely recommendation. We are pleased to hear the team were efficient and professional.

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