The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more
Company replied
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Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.
Building 5, GU16 7ER, Camberley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
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Reply from Autoguard Warranties Ltd (United Kingdom)
My doghter phoned 4 me and thank s 2 ur team 4 fixing the car 4 me I didn't Ave 2 do anything just phone u and u sorted it out 4 me thank s so mutch and I hope nothing else go s wrong with it thanks 2 ur team agen

Reply from Autoguard Warranties Ltd (United Kingdom)
From my first call, i recieved very helpful and grear help in soeting out my claim. First Class Service.

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
Autoguard paid £300 of a £400 garage bill - cutting the manhours in half. Despite that, happy that they helped with the cost of the repair.
Everyone I spoke to/emailed were extremely polite and helpful - however, they ONLY communicate with the named person himself and/or respond to the email listed (ie mine - herself). People have partners and share costs/bills despite not actually being married ... perhaps Autoguard should start to realise that. Men are not always the organisers in a relationship nor IT literate.

Reply from Autoguard Warranties Ltd (United Kingdom)
Excellent communication and payed the garage straight away.
10 out of 10

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
Only received part of the total cost have to pay for diagnostic they got ya there as it has to be a vat regetstad garage so prices are exstaushnaust only py a % my total price was £430 I got £249 back ??
Excellent service. No issues with authorising the repair. And an Excellent job by the garage Dacks of Lincoln top draw by both parties.

Reply from Autoguard Warranties Ltd (United Kingdom)
I was not able to make a claim, and this is really unfair. Before, I used to benefit from the campaign without any problems, but the current campaign staff are rude and disrespectful in the way they speak. Bad company don’t trust this company pls

Reply from Autoguard Warranties Ltd (United Kingdom)
Had an issue with my new purchase of a used car and the garage was happy to undertake the claim. I understand you met their requirements with no issue.

Reply from Autoguard Warranties Ltd (United Kingdom)
WHAT A JOKE
YOU BUY WARRANTY FOR COVER.
AND NOT COVERED
WASTE OF TIME

Reply from Autoguard Warranties Ltd (United Kingdom)
Had to use our autoguard warranty for an unexpected costly repair to our car which we had not had long, was slightly worried about the repair been covered but autoguard were excellent from start to finish, prompt authorisation for repairs and prompt payment at the end of the process, even the garage guy said they where excellent.
Will definitly be renewing our cover with them.

Reply from Autoguard Warranties Ltd (United Kingdom)
They took a significant amount of stress out of my hands with one call. The second call was from the garage to collect the car ready repaired.

Reply from Autoguard Warranties Ltd (United Kingdom)
I made a claim for my Taycan, not a small claim either - close to the maximum amount of £5,000. Like all insurance companies the admin is not intuitive but the warranty team were amazingly helpful and ensured that the main dealer was paid on the same day the repair was signed off. I can't fault Autoguard and would reccomend.

Reply from Autoguard Warranties Ltd (United Kingdom)
Any work that needed doing on my van was taken care of straight away

Reply from Autoguard Warranties Ltd (United Kingdom)
They paid out some - not all - of the bill. Lots of hoops to jump though to get there. The right hand doesn't seem to know what the left hand if doing. Wouldn't recommend.

Reply from Autoguard Warranties Ltd (United Kingdom)
I have found their service and staff to be very polite, prompt and efficient. No faff. Would happily recommend.

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
On multiple occasions Autoguard covered claims no problems. They work well in tandem with the main dealer carrying out the works. The app is works well keeping me informed of status of claim, when it’s approved and closed out. Good customer communication and service. Highly recommended.

Reply from Autoguard Warranties Ltd (United Kingdom)
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