Autoguard Warranties Ltd (United Kingdom) Reviews 

2,121
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 416 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful and providing a smooth, efficient process for handling vehicle repairs. Consumers also appreciate the prompt payouts and quick claim approvals, making the overall process reassuring and straightforward. However, some customers also noted frustration when certain repairs or diagnostic costs were unexpectedly not covered, leaving them out of pocket. Reviewers expressed disappointment regarding strict policy criteria that led to unexpected claim rejections and extra out-of-pocket expenses. A few people mentioned that communication could be improved when dealing with difficult decisions on policy coverage.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that staff are helpful, pleasant, and very... See more

Warranty

Customers consistently note ambiguous experiences with warranty services, as opinions and outcomes are... See more

Claim

Reviewers mention ambiguous feedback about claim, with many experiencing fast approvals and helpful support.... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, knowledge, and efficiency.... See more

Payment

Consumers find payment experiences to be satisfying, reporting that claims are processed and reimbursed... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more

Company replied

Rated 5 out of 5 stars

Had some issue with my car which is booked in at a vw/audi specialist to get the warrenty work done my customer service and case handler is Syed hasnen and he went above and beyond to get my claim d... See more

Company replied

Rated 5 out of 5 stars

I bought a 3yr extended warranty with Autoguard nearly 2 years ago and I have made use of their service twice now. On both occasions, my expectations have been surpassed. The key things... See more

Company replied

Rated 5 out of 5 stars

Had my water pump fail on my Golf R, so contact my Autoguard Warranty to start a repair took 4 days for the whole process from start to finish including the repair (New Water Pump & Thermostat) from V... See more

Company replied


Company details

  1. Car Service
  2. Auto Insurance Agency
  3. Insurance Broker

Written by the company

Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(2,121)

411 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Excellent experience. First time making a warranty claim so was nervous. Needn't have been, great service. From reporting the fault, claim was approved and car was fix in 5 days. Recommended!

March 20, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

Pointless having this warranty won’t…

Pointless having this warranty won’t even pay for a clutch when Iv had it 2 months and clutch was faulty a bit floating around inside and still say it doesn’t cover?

March 24, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Amanda,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

Your recent repair request was declined as the purchased plan does not cover a worn clutch.

We understand this can be frustrating, but we aim to be clear and transparent about what is included within the plan.

Each repair request is reviewed on a case-by-case basis, so should you have any questions or concerns in the future, please do get back in touch.

Kind regards,
Autoguard Warranties

Rated 5 out of 5 stars

Whilst touring Europe with our…

Whilst touring Europe with our motorhome, our Thetford fridge/freezer packed up. Thetford E.U. Directed us to one of their service centres for diagnostic testing. Long story short the fridge/freezer required replacement. A call to Autoguard for some advice/direction saw a replacement being fitted. After copies of sales receipt/proof of purchase and some photos of the old fridge/freezer Autoguard refunded the cost of the replacement. All in all I can’t thank the Autoguard team enough for the brilliant help and support during this process.

March 25, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Communcation was prompt

Communcation was prompt, clear and efficient.

If you are covered or thinking of cover - Highly recommend.

February 27, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Had an issue with the car

Had an issue with the car, fortunately I took extra warranty out. Garage identified issue.
Part ordered and all covered by the warranty. Very smooth and I’m totally satisfied

March 10, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Excellent service

Very good service! My dpf sensor needed replacing at a cost of £799. This was authorised no problems, within 48hrs! Fantastic service!

March 13, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 4 out of 5 stars

A good experience

A great experience having knowledgeable and helpful people to guide me through a concerning time.
Every stage of the process was made simple and my vehicle was repaired totally to my satisfaction.
I was very impressed with Autoguard. My only disappointment was that the whole cost of the work was not met in full; to my knowledge Autoguard didn’t meet the full hourly labour rate or the cost of diagnosis.
However, I am totally satisfied with the outcome.

March 11, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 4-star review!

Rated 5 out of 5 stars

Faultless

Faultless! Garage liaised with Autoguard and my car problem was dealt with. I just sat back.
Thank you.

March 13, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

One star is too much

One star is too much, as my warranty is a useless piece of paper as they don't cover anything. I am absolutely disappointed I would never recommend Auto gaurd, unless you want to waste money on a warranty that doesn't actually do anything. Customer services are rude and unhelpful. I will never ever use them again.

March 23, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Amy,

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

If you'd like for us to look further into this, please let us know your vehicle registration.

Kind Regards,
Autoguard Warranties

Rated 5 out of 5 stars

Very helpful

Very helpful, polite and got the job done quickly.

March 5, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Excellant service

Excellant service, prompt, happily suprised

March 20, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Claimed twice with in a few weeks

Claimed twice with in a few weeks. Payed out. No problems. The app kept me up to date at every step of the claim. Will renew.

March 6, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Great Experience

I was very pleased with the service I have received I rang and asked advice what to do and it was given and then my mechanic took over and contacted you direct and the job was completed, when you take out warranties I am always sceptical if they will actually honour what its states but on this occasion I needed not to worry and I am very pleased with the efficient way the car was repaired

February 19, 2026
Unprompted review
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Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 1 out of 5 stars

Dont waste your money, dont pay out absolute scam

Dont waste your money

March 13, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Hi Kodi,

We’re sorry to hear your feedback.

Your repair request was declined as it related to the vehicle’s battery, which is an excluded component under the Premium with Assist plan.

We understand this is frustrating, but we aim to be clear and transparent about what is covered within the plan.

Many thanks,
Autoguard Warranties

Rated 5 out of 5 stars

What could have been a very stressful…

What could have been a very stressful experience was eased by the helpfulness of all the people I spoke to and prompt payment after my car was fixed

February 26, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review - we're extremely happy to hear that our team and processes were able to take the stress away!

Rated 5 out of 5 stars

Had a fault develop

Had a fault develop, which was a item covered by the warranty, got estimate approved by Autoguard had the repair done and claimed cost back which was settled within a week.

March 2, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review!

Rated 5 out of 5 stars

Great

Great, communication throughout. Questions that I had was answered either on the phone or via email without too much of a wait time.
Excellent service all round

March 5, 2026
Unprompted review
Autoguard Warranties Ltd (United Kingdom) logo

Reply from Autoguard Warranties Ltd (United Kingdom)

Thank you for your 5-star review! We will pass along your kind words to the team!

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