The adviser I was emailing, Carl Searles, was excellent. He replied so quickly, explained things for me, then chased up another department for me straight away. I will say I am rather annoyed that... See more
Company replied
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Created with AI, based on recent reviews
Autoguard Warranties Ltd is a business to business provider of extended warranty and insurance services to motor dealerships. We take care of the financial liability a motor dealer has when they sell a used vehicle, in addition to creating upselling opportunities that benefit both dealership and customer alike.
Building 5, GU16 7ER, Camberley, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 64% of negative reviews
Typically replies within 1 week
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Reply from Autoguard Warranties Ltd (United Kingdom)
Excellent experience. First time making a warranty claim so was nervous. Needn't have been, great service. From reporting the fault, claim was approved and car was fix in 5 days. Recommended!

Reply from Autoguard Warranties Ltd (United Kingdom)
Pointless having this warranty won’t even pay for a clutch when Iv had it 2 months and clutch was faulty a bit floating around inside and still say it doesn’t cover?

Reply from Autoguard Warranties Ltd (United Kingdom)
Whilst touring Europe with our motorhome, our Thetford fridge/freezer packed up. Thetford E.U. Directed us to one of their service centres for diagnostic testing. Long story short the fridge/freezer required replacement. A call to Autoguard for some advice/direction saw a replacement being fitted. After copies of sales receipt/proof of purchase and some photos of the old fridge/freezer Autoguard refunded the cost of the replacement. All in all I can’t thank the Autoguard team enough for the brilliant help and support during this process.

Reply from Autoguard Warranties Ltd (United Kingdom)
Communcation was prompt, clear and efficient.
If you are covered or thinking of cover - Highly recommend.

Reply from Autoguard Warranties Ltd (United Kingdom)
Great Customer Support Experience.. claim dealt with within minutes which has never happened with my other insurers.

Reply from Autoguard Warranties Ltd (United Kingdom)
Had an issue with the car, fortunately I took extra warranty out. Garage identified issue.
Part ordered and all covered by the warranty. Very smooth and I’m totally satisfied

Reply from Autoguard Warranties Ltd (United Kingdom)
Very good service! My dpf sensor needed replacing at a cost of £799. This was authorised no problems, within 48hrs! Fantastic service!

Reply from Autoguard Warranties Ltd (United Kingdom)
A great experience having knowledgeable and helpful people to guide me through a concerning time.
Every stage of the process was made simple and my vehicle was repaired totally to my satisfaction.
I was very impressed with Autoguard. My only disappointment was that the whole cost of the work was not met in full; to my knowledge Autoguard didn’t meet the full hourly labour rate or the cost of diagnosis.
However, I am totally satisfied with the outcome.

Reply from Autoguard Warranties Ltd (United Kingdom)
Faultless! Garage liaised with Autoguard and my car problem was dealt with. I just sat back.
Thank you.

Reply from Autoguard Warranties Ltd (United Kingdom)
One star is too much, as my warranty is a useless piece of paper as they don't cover anything. I am absolutely disappointed I would never recommend Auto gaurd, unless you want to waste money on a warranty that doesn't actually do anything. Customer services are rude and unhelpful. I will never ever use them again.

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)

Reply from Autoguard Warranties Ltd (United Kingdom)
Claimed twice with in a few weeks. Payed out. No problems. The app kept me up to date at every step of the claim. Will renew.

Reply from Autoguard Warranties Ltd (United Kingdom)
The garage and yourselves sorted everything out for me all I done was to drop car off

Reply from Autoguard Warranties Ltd (United Kingdom)
I was very pleased with the service I have received I rang and asked advice what to do and it was given and then my mechanic took over and contacted you direct and the job was completed, when you take out warranties I am always sceptical if they will actually honour what its states but on this occasion I needed not to worry and I am very pleased with the efficient way the car was repaired

Reply from Autoguard Warranties Ltd (United Kingdom)
Dont waste your money

Reply from Autoguard Warranties Ltd (United Kingdom)
What could have been a very stressful experience was eased by the helpfulness of all the people I spoke to and prompt payment after my car was fixed

Reply from Autoguard Warranties Ltd (United Kingdom)
Had a fault develop, which was a item covered by the warranty, got estimate approved by Autoguard had the repair done and claimed cost back which was settled within a week.

Reply from Autoguard Warranties Ltd (United Kingdom)
Great, communication throughout. Questions that I had was answered either on the phone or via email without too much of a wait time.
Excellent service all round

Reply from Autoguard Warranties Ltd (United Kingdom)
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