Autorola Reviews 9

I strongly warn all dealers against using Autorola. I purchased a BMW G310R that arrived with a catastrophic engine failure (there was a play on the crankshaft) and leaking shock absorber. The official BMW Authorized Service (ASO) estimated the repair at over 5000€—more than the bike's value.

​Autorola refused the claim with an insulting and technically impossible explanation: they claimed that because a "check engine" light was visible in the auction photos while the engine was not running (Only the ignition was turned on), and because of that I should have known the engine was destroyed. BMW experts officially confirmed this is a lie. Those lights are a standard system self-test.

Additionally they claimed that MACADAM inspected the vehicle, but there was not any information of the defects in the description. The carrier also officially noted on the CMR document during pickup that the engine was not starting. Despite this, Autorola continues to hide behind the 'warning lights' excuse to avoid a refund.

​They sold a 'total loss' vehicle as functional and are now hiding behind false technical claims. Disgraceful customer service and zero professional ethics. Claim ref: 244 584. STAY AWAY FROM AUTOROLA!!!

Caution when purchasing vehicles via Autorola, especially Autorola Italy

When purchasing vehicles through Autorola Italy, particular caution is advised. In several cases, the auction descriptions were incomplete. Essential information as well as additional costs—especially transport costs—were not transparently disclosed in advance, but were only claimed after the auction was awarded. This results in unexpected additional expenses for the buyer.

Furthermore, very high auction and additional fees are charged. It is noticeable that vehicles often originally come from other auction platforms or leasing companies (e.g. Ayvens, AVAL, etc.). Although the vehicles are resold, Autorola often adopts only part of the original auction description and only a fraction of the available images.

On the original platforms of the leasing providers, there are often significantly more images and much more detailed information available, which are not fully published on Autorola. As a result, relevant defects or deficiencies initially remain hidden from the bidder. However, after the purchase and the subsequent discovery of further damage, responsibility is shifted to the buyer.

The impression arises that by selectively omitting information and images, higher profits are achieved, while the buyer ultimately bears the consequences.

Recommendation:
It is advisable to purchase vehicles directly through the original auction platforms or leasing providers and to review offers on Autorola—especially Autorola Italy—very critically. Before placing a bid, all costs, images, and complete vehicle data should be explicitly requested and confirmed in writing.