AV Addicts 

Dispute raised for non-delivery of paid-for-goods by credit card company. Despite countless phone calls and promises article not delivered but had been paid for. Avoid this company at all costs.

After contacting this company via e-mail about a Sony Home Cinema they told me it was in stock. As a secondary precaution I telephoned them and they confirmed that the item was in stock and promised delivery within three working days. It took over a week and while I was awaiting delivery they slashed the price online by £73. After I managed to contact them on the telephone they informed me that the new lower price was an error (couldn`t lie straight in bed ). Don`t bother e-mailing them because they`ve got no interest in you, you`ll get no reply.They also promised a free hdmi cable with the system but surprise surprise that never showed up either. Having to wait a few extra days for delivery is forgiveable but this company has a complete lack of respect for customers.

Online price with High street service. Sales team were most helpful in helping me decide which TV is best for me. Very Knowledgable staff. Thanks and recommend.

I bought a TV and fridge freezer from av addicts and was really happy with them it was delivered on time and in good condition. I would definately do business with them again. xxxx

Great experience whith AV Addicts from initial purchase to delivery. Even called up after a week for feedback. It shows that some internet companies do care and not there just for your money. Keep the good service up lads. Richard Simpson

I ordered and fridge freezer from these people, then read the poor reviews! Mistake! On the day of them delivering my item they damaged it on the lorry - apparently!
Waiting for my money to be refunded!!

Washing machine was delivered damaged, delivery driver claimed AV Addicts would replace it. Later turned out the delivery driver was a deceitful liar and AV Addicts refuse to replace or offer a refund for the damaged machine. Avoid this business at all costs.

Order 46" LCD TV from AV Addicts on Tuesday and was delivered on Thursday. Impressive service will use again and recommed to others.

5 stars is given for the absolutely excellent which you with no reservations would recommend to others.

Have never had such abysmal service no reply to email two failed delivery promises and a couldn't care less attitude ordered Sunday evening even though 24 hour service offered no contact until we chased up and was promised delivery Wed-Thursday and would phone day before for delivery time (didn't happen) we had to contact again engaged phone all day and no response to emails eventually managed to get a answer in early evening and promised del for Friday (didn't happen) have now cancelled order I'll let you know how long it takes to get my refund........
As Promised refund update. Eventually got refund 2 weeks after was suppose to have gone through only after sending letter and phoning.

Ordered an instock TV last month. Waited in on day of delivery, nothing. Emailed / phoned 4 times, eventually told, sorry it will be with you Friday. Stayed in again all day - no TV arrived again.
Phoned and told out of stock ! Why tell me a delivery date and make me stay in all day?
4 weeks later still no TV. Asked for refund. Guess what, promised it will be in my bank within 5 days.... didn't happen, promised it will be in my bank this Tuesday....... didn't happen. Absolutely useless customer service. They don't even answer my emails.

Excellent decision to purchase from this company. Prompt delivery and great price. Thanks

AV Addicts took payment for a TV they did not have in stock. Having waited in for two days expecting delivery, they only told me it was out of stock when I rang them. They promised to refund the payment back in April - it is now the back end of June and still no refund. Extremely poor customer service - AV Addicts haven't contacted me once. AV Addicts have effectively stolen my money and I would strongly recommend customers stay clear.