Avant Homes Reviews 

3,321
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 653 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the sales team is exceptionally helpful, friendly, and knowledgeable throughout the property buying journey. People deeply appreciate the clear communication and steady support provided when viewing and reserving their new homes. However, some customers also noted that after-sales service can be poor and communication drops off once the purchase is complete. A few other people also felt that getting assistance with property issues after moving in is difficult because messages are sometimes ignored. Reviewers expressed frustration when trying to resolve maintenance problems, stating that promised help failed to materialize.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting the helpful and knowledgeable approach of... See more

Customer service

Customers had positive experiences with customer service, often praising helpful staff and thorough answers... See more

Service

Consumers find service to be exceptionally positive, frequently praising knowledgeable and supportive sales... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while some developments are well priced and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting helpful staff and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn’t thank Paul Elliot more at Willington for the process of buying our first home. He has been so helpful throughout the whole process and always going out of his way to go above and beyond. A... See more

Company replied

Rated 5 out of 5 stars

Ruby at Seely Fields has been phenomenal with supporting us through this journey. She has provided us with plenty of information throughout the process of viewing different plots which helped us make... See more

Company replied

Rated 5 out of 5 stars

Laura has been extremely helpful and put our mind at ease throughout the process. She fully explained all our options and made sure we understood the process with a new build. Me and my partner are fi... See more

Company replied

Rated 5 out of 5 stars

I’ve always found Keiran Wilmot helpful, honest to customer and readily available whenever we need him. He always ensures all our queries are answered in timely manner. He was the reason we purchased... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

At Avant Homes, our vision is to create quality homes for everyone. We build homes at affordable price points, so people from all walks of life can live in an energy-efficient, new build home. Our developments are positioned in desirable locations where customers want to live, creating communities and making the property ladder accessible for all. We operate in Scotland, the North East and North West of England, Yorkshire, the East and West Midlands, and South Wales, with nine regional offices employing over 600 people.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,321)

649 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service in Penicuik by…

Great customer service in Penicuik by Andy Jones & Paul Weatherson, on time, efficient & friendly! thanks again guys!

June 29, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your kind words and 5-star review! We’re delighted to hear that Andy and Paul have provided such an excellent experience.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Amazing experience

We have been looking at New Builds for a while and while timing didn't allow us to purchase with Avant I can honestly say we had the best experience with their Sales office.

Jen at Jackton, East Kilbride is friendly, helpful and professional and arranged us to view a home that had been purchased and moved in to already. We can't thank her enough!

June 27, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for taking the time to leave us a review about our colleague Jen! We are so glad to hear that you enjoyed your experience with us, and congratulations on your new place!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Earls park - Avant homes

Working with Avant homes in Earls park was a really positive experience.
Louise and Tashana were amazing and took the time to answer our questions patiently and thoroughly, making sure we understood everything.
Great customer service!
We would highly recommend Earls park if you are looking for a new home.

June 28, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

We're delighted to hear that Tashana and Louise made you feel at ease during your journey with us! Thank you for trusting us with your home journey, and congratulations again on your new place!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Kornelija & Ruby were absolutely…

Kornelija & Ruby were absolutely brilliant, from our first visit to the site all the way through until reservation. They explained everything in depth and in great detail ensuring we clearly understood the process. I’d highly recommend using Avant and going to see these two ladies for exceptional homes and service! 5 STARS 🌟 🌟🌟🌟🌟 Thank you 🙏

June 28, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your lovely feedback! We are delighted to hear that Ruby and Kornelija provided you with an excellent experience.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

I have been dealing with Katie at…

I have been dealing with Katie at Altofts Acers for a week or so now we are yet to reserve so will re review when and if we get to this stage however, Katie has been a pleasure to deal with. She is very attentive has been in touch constantly dealing with any queries I have and has gone above and beyond with myself even going through the house types when initially deciding to step back from the house we looked at initially, and has aided us in trying to help us find our forever home. She is a absolute credit to your firm.

June 27, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

We're delighted to hear that Katie made you feel at ease during your journey with us! Thank you for trusting us with your home journey, and congratulations again on your new place!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Moving forward

Made welcome and at ease at a very difficult time. Love the layout of the house estate and great upgrades and options available.

June 27, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for the positive feedback! We're thrilled to hear that you had a great experience with us. Buying a home is such an important journey and we're honoured to have been part of yours.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Chris at craignathen gate Glenboig has…

Chris at craignathen gate Glenboig has been very helpful to us from start to finish anything we asked for or got fixed was done promptly he is very polite and curtious in his job

June 26, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for taking the time to write your great review about Chris. We are pleased to hear you had a great experience with us!

Kind regards
Avant Homes

Rated 5 out of 5 stars

Julia at Lawrence point has been…

Julia at Lawrence point has been incredible throughout our whole process. Her communication was excellent and she always kept us in the loop.

June 26, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi Emma,

We're delighted to hear the process was smooth and communication was clear - that's exactly what we strive for. Thank you for trusting us with your home journey.

Many thanks,
Avant Homes

Rated 1 out of 5 stars

Cowboy outfit

Cowboy outfit
Disgusting company
Build quality is extremely poor. Promise you everything and deliver nothing once they have youre money

June 25, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi Andy,

We are very disappointed to hear about the issues you've faced. Our goal is to deliver high-quality homes and excellent service.

We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation.

Many thanks,
Avant Homes

Rated 1 out of 5 stars

Nothing short of a shambles

Nothing short of a shambles. Communication is terrible arranged to have my home demo today at 11am waited 20 minutes and nobody turned up. Called Head Office who put me through to the regional office who I explained the situation to. I was then told give me 2 minutes and I will call you back guess what at the time of writing this that was 30 minutes ago!!!

June 24, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi Ross,

We are disappointed to hear about the issues you've faced. Our goal is to deliver high-quality service to all our customers.

We’d appreciate it if you could respond to the information requested, so we are able to escalate the matter to the appropriate team for further investigation.

Many thanks,
Avant Homes

Rated 3 out of 5 stars

Quality of the appartments are…

Quality of the appartments are moderate. I think the team build it overnight, or I am just used to the European builds. I think that they can improve on having better maintenance hired here in Midlothian since they tried to fix my leaking faucet but still is not fixed after months. Also we have issues with millipedes everywhere even in the yoga room and in the gym. Maybe also hire a better cleaning team? I do loveeeee the community garden and our manager Amanda. She is helpful always!

June 23, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Hi,

The apartments you are referring to are a different company called Avant based Midlothian in the USA.

Kind regards,
Avant Homes

Rated 5 out of 5 stars

Super helpful

Jenn, Martin & Neil at avant homes were super helpful and kind during our home buying process we couldn’t recommend them enough!

June 22, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your 5-star review! We're so please the team were so helpful and kind.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

We have had a great experience

We have had a great experience with Avant so far in our part exchange process. Louise at Earls Park is a breath of fresh air to deal with, always so lovely to speak to and makes us feel valued as customers. We know the sales office is busy with customers like ourselves looking to complete at the end of June, and the team is a member down in the last month. You would never know this when you speak to Louise, she never rushes her calls with us, is always so friendly and it's a pleasure dealing with her.

June 19, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thanks for your review! We’re delighted you’ve had such a positive experience with your part exchange. It’s fantastic to hear Louise has been so supportive and attentive, especially during a busy time, we’ll be sure to share your kind feedback!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Cadley Village

The site, at Cadley Village, is well located and laid out, not crowded in like some sites we’ve seen. The Thornbury is a modern, spacious design that meets all of our needs. In the sales office Hannah Robinson has been outstanding in facilitating our reservation. She has made every effort to answer all of our queries, and if she couldn’t answer immediately she came back to us with the answer very quickly. Hannah has been very professional but at the same time welcoming and has put us at ease during a stressful time (death in the family).
Hannah is always cheerful and positive, guiding us through the process. Luke Steven’s-Wright has also proved very helpful and supportive, for which we are grateful.
All in all a highly satisfactory service.

June 21, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your review! We’re delighted to hear you’ve had such a positive experience at Cadley Village. Hannah and Luke will be so pleased to know they made the process smooth and supportive during a difficult time. We really appreciate your kind feedback.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Meticulous staff member of the Avant Homes Team

We have been dealing with Hannah Robinson, who is a credit to the company, at Cadley Village, Swadlincote, at the Customer Appointment Centre.
She is a very diligent worker and has gone above and beyond to help us and given guidance to help us every step of the way with our purchase of our dream home.
Always a cheerful greeting on the phone and a friendly, thoughtful smile when viewing the show home.
She has worked hard to ensure that every detail we have requested has been followed to the letter to make our new home perfect.
Thank you Hannah - we can not wait to move in and make you a cup of tea!

June 14, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your wonderful review! We’re delighted to hear Hannah made your experience at Cadley Village so positive, her dedication and attention to detail really make a difference. We’ll be sure to pass on your kind words. Congratulations on the purchase of your dream home!

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Amazing experience.

From start to finish Ruby and Kornelija have been absolutely fantastic extremely knowledgeable clear and very helpful in every way of the process. We have been to several new house developments but the way each process was defined was amazing, A massive thank you.

June 21, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for the fantastic review! We are very glad that Ruby and Kornelija were so helpful.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Laura at Smithy Wood Gate is fab!!

I’m at the beginning stages of buying a house at Smithy Wood Gate, but Laura has been absolutely excellent so far. Answers all my never-ending questions, gives honest opinions & has not pushed us towards anything at all - instead, has allowed us plenty of time to process all the information. I also requested a plot further down and Laura went to get this signed off so quickly, going above and beyond. Thanks so much and can’t wait to continue the process!

June 21, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thank you for your lovely feedback about Laura! We are delighted to hear you had a great experience with us.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Cadley Park - our experience of dealing with Avant Homes

We are going through the my move made easy at Cadley Park with help and support from Hannah. Hannah has been in touch regularly and is very approachable . Any questions are answered and if she isn’t sure herself she will always get back to you as promised.
Thank you for your help so far Hannah , I truly professional experience .

June 21, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thanks for your review! We’re delighted Hannah has made your experience at Cadley Park so positive, keeping you informed and supported throughout. We’ll be sure to share your kind feedback.

Many thanks,
Avant Homes

Rated 5 out of 5 stars

Last weekend we reserved a property at…

Last weekend we reserved a property at Smithy Wood Gate in Dodworth Barnsley. Our sales adviser Laura has been incredibly helpful during the process and our experience of Avant Homes so far has been great!

June 14, 2026
Unprompted review
Avant Homes logo

Reply from Avant Homes

Thanks for your review! We’re so pleased to hear you’ve had a great start at Smithy Wood Gate. It’s fantastic Laura has been so helpful throughout we’ll be sure to pass on your kind feedback. Enjoy your journey with Avant Homes!

Many thanks,
Avant Homes

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