Avenue 85 Reviews 

17,965
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 4,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery times and note that parcels arrive promptly in safe, secure, and perfect condition. Consumers also appreciate the excellent product quality, describing the items as comfortable, exceptionally well-made, and completely matching the online descriptions. People highlight that ordering is straightforward and customer support staff are extremely helpful and responsive. However, some reviewers were not happy with unexpected delivery delays that caused shipments to arrive too late for their intended special purpose. A few other people also felt that dealing with stock availability issues was frustrating when products were missing or incorrect sizes were sent repeatedly.

What people talk about most

Product

Users describe positive interactions with product, highlighting that items are exactly as described and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting amazing products and affordable... See more

Order

People report positive experiences with order, highlighting an easy, simple and quick process from start to... See more

Service

Customers had positive experiences with service, frequently highlighting fast delivery, excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wanted a specific fleece that was last season, and no one else had my size. Managed to get it on Avenue 85 (never used them before, checked reviews to make sure they were legit) even got a sale disco... See more

Company replied

Rated 5 out of 5 stars

From the start, finding and ordering a gift for our grandson was an easy, simple and quick process. We found exactly the right changing robe, amongst a good range of them and at great prices. Deliv... See more

Company replied

Rated 5 out of 5 stars

Being very tall and a 4XL build I was struggling to find casual trousers for a family weekend. Luckily on surfing the web I happily found Avenue85 and live chatted to ask about the leg length. After... See more

Company replied

Rated 5 out of 5 stars

I ordered two dry robes from this company and I honestly couldn’t be happier with them! I used them while camping and they were so warm, comfortable and cosy. They arrived exactly when promised, w... See more

Company replied



Company details

  1. Men's Clothing Store
  2. Activewear Store
  3. Outerwear Store
  4. Shoe Store
  5. Sportswear Store

About Avenue 85

Written by the company

avenue85

SHOP NOW

We are an Outdoor & Lifestyle retailer, stocking branded clothing & footwear. Family owned and dedicated to giving you the best shopping experience possible, which includes free UK standard delivery on orders over £65, easy 60 day returns and hassle free exchanges.

Free UK Standard Delivery over £65 | Easy 60 Day Returns | Hassle Free Exchanges

Excellent products.....excellent service....it's what we do here at Avenue 85.

From the moment you place your order it becomes the most important thing in the world to us. The Avenue 85 warehouse team will be busy picking and packing your order and will hand it over to the Courier on the same working day (order must be placed by 3.30pm). Your parcel will be at your doorstep between 2-3 days (standard delivery), 1-2 days (express delivery) or choose Next Day delivery. We hope you love your purchase. If not, no problem. We have made our returns process nice and easy where you have 60 days from date of purchase to return your item for a refund or exchange.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.7

All reviews

(17,965)

4,444 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good experienced

All was good!
Remind to apply free shipment, would be useful.

August 25, 2026
Avenue 85 logo

Reply from Avenue 85

We're so glad to hear that everything was good with your experience! We appreciate your suggestion regarding free shipping and will definitely take it into consideration. Thank you for your valuable feedback.

Rated 5 out of 5 stars

Great prices and good deals

Great prices and good deals. An easy website to use and purchase items. A quick and easy delivery service.
Easy to return orders.

August 25, 2026
Avenue 85 logo

Reply from Avenue 85

We're so happy to hear that you found our prices and deals great, our website easy to use, and our delivery and returns service quick and easy!

Rated 1 out of 5 stars

The Parcelforce delivery service that…

The Parcelforce delivery service that you use are terrible.
They are very difficult to get in touch with,their website does not work so I’m unable to book a re delivery of my parcel, my parcel should been delivered on 25th August but did not reach Chorley depot till Tuesday so was meant for 1st delivery on Wednesday 26th, apparently they came but no one knocked on my door they just left a card, then they did the same on Thursday morning, now you would think I had one more delivery day as website states you have 3 delivery try’s but NO parcel force says they tried to deliver 3 times but that’s a lie! I tjought the parcel it was Royal Mail so I went to their office near to me as I live st15 0na and the card does not say who has delivered, wen I got to royal mail they tell me it’s parcel force but they don’t know how or where parcel force is located?! I have now found where their depot is, which is a 30 minute drive away from me and their website is the same as Royal Mail so it did exactly the same as wen I thought it was Royal Mail and it doesn’t let me rearrange a delivery slot, wen I put for collection it is thinking I want a parcel collecting not me wanting to collect an item!grrh. You can not speak with a human only a automated voice telling you to go to the same bl***y website!!! I am very disappointed,confused,frustrated and have no idea how to get my parcel!!!!!!!!

August 29, 2026
Unprompted review
Avenue 85 logo

Reply from Avenue 85

I am so sorry you have struggled with locating your parcel, the tracking shows they have attempted delivery twice, I will contact them so we can get this resolved for you and I will email or call you with an update shortly.

Rated 5 out of 5 stars

First time with Avenue 85

First time with Avenue 85 - Easy ordering, good updates and quick delivery!

August 25, 2026
Avenue 85 logo

Reply from Avenue 85

We're so happy to hear that your first experience with us was a positive one! We're glad the ordering process was easy, the updates were helpful, and the delivery was quick.

Rated 4 out of 5 stars

Quick delivery despite 2 changes

Quick delivery despite 2 changes. Coat warm and dry and large enough for my son who's quite tall.

August 14, 2026
Avenue 85 logo

Reply from Avenue 85

We're so glad to hear that your order arrived quickly, even with the changes! It's wonderful to know the coat is warm, dry, and fits your son well.

Rated 5 out of 5 stars

Great service and quick delivery

Great service and quick delivery

August 25, 2026
Avenue 85 logo

Reply from Avenue 85

We appreciate your positive feedback regarding our great service and quick delivery. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Every thing was Fantastic would…

Every thing was Fantastic would recommend to everyone to buy from Avenue 85 Would give it more then 5 stars would like to give it 100 stars

August 28, 2026
Unprompted review
Avenue 85 logo

Reply from Avenue 85

We are absolutely thrilled to hear that you had such a fantastic experience with us! Your kind words mean the world, and we're so grateful for your enthusiastic recommendation. Thank you for your incredible support!

Rated 5 out of 5 stars

Quality clothing at very reasonable and…

Quality clothing at very reasonable and affordable prices. Swift delivery and excellent communication as always. I am returning customer and will be back soon.

August 24, 2026
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Reply from Avenue 85

We're so pleased to hear that you appreciate the quality of our clothing and our affordable prices! It's wonderful that you've experienced swift delivery and excellent communication. We truly value you as a returning customer and look forward to your next visit!

Rated 5 out of 5 stars

Great speedy delivery

Great choice, product and price. Prompt delivery - no issues whatsoever!

August 10, 2026
Avenue 85 logo

Reply from Avenue 85

We're so pleased to hear you're happy with the product, price, and prompt delivery! Thank you for your positive feedback.

Rated 5 out of 5 stars

Superb

Easy to order, fast delivery,good quality at a great price

August 24, 2026
Avenue 85 logo

Reply from Avenue 85

We appreciate your positive feedback on the easy ordering process, fast delivery, good quality, and great price. Thank you for sharing your experience with us!

Rated 5 out of 5 stars

Great product again

Great product again
Multiple buyer and everything is fantastic value and amazing quality
Have more items in my basket ready to buy
Delivery time is also amazing

August 13, 2026
Avenue 85 logo

Reply from Avenue 85

We're so pleased to hear that you're a multiple buyer and that you find our products to be fantastic value and amazing quality! It's wonderful that you're happy with our delivery time and have more items ready to buy.

Rated 5 out of 5 stars

Super service.

Super service.
My order arrived quickly and the shoes were a good quality. Unfortunately, they were too small and the next size up was not available.
The return process was easy, hassle free and I was appreciative of the swift refund.

August 24, 2026
Avenue 85 logo

Reply from Avenue 85

We're delighted to hear that your order arrived quickly and you were pleased with the quality of the shoes. We're sorry the next size up wasn't available, but we're glad the return and refund process was easy and swift for you.

Rated 5 out of 5 stars

Great all round service and fast…

Great all round service and fast delivery well impressed

August 24, 2026
Avenue 85 logo

Reply from Avenue 85

We appreciate your positive feedback regarding our all-around service and fast delivery. We are so delighted to hear that you are well impressed!

Rated 4 out of 5 stars

Very prompt delivery

Very prompt delivery - suspect it was my fault i didnt check the rash vest was actually a rash vest

August 24, 2026
Avenue 85 logo

Reply from Avenue 85

We appreciate your feedback on the prompt delivery!

Rated 5 out of 5 stars

A lovely shirt at a very competitive…

A lovely shirt at a very competitive price

August 13, 2026
Avenue 85 logo

Reply from Avenue 85

We truly appreciate your positive feedback on the lovely shirt and its very competitive price. Thank you for sharing your experience with us!

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