I purchased the fancy steamer they are selling, received a conformation email that they will notify me when item is shipped. I email them several times and nothing back from them. I will make an effo... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
i must update a prior review. while communication is lacking i DID just receive my order from Averyard.com so it appears they aren’t a scam site.
After leaving a review and contacting the customer service a few times, someone finally got in touch with me. My problem was settle quickly and to my complete satisfaction. It took some time but as s... See more
Ordered from averyard early Jan 2026, order number- ave 332020. package was processed Jan. 16, 2026. tracking number assigned TW2601P25027432660.Rec'd info Feb. 9 2026 that package was delivered by US... See more
Company replied
Company details
Written by the company
At Averyard, we’re more than just an online store — we’re a vibrant collective of passionate innovators, discerning designers, and future-focused trendspotters. Together, we travel the globe as Global Curation Experts, handpicking the very best in exceptional electronics, trendsetting apparel, premium tools, and life-enhancing home solutions.
Contact info
United States
- customer@averyard.com
- www.averyard.com
2.4
Poor
73 reviews
Replied to 63% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No Response to Multiple Emails Sent to…
No Response to Multiple Emails Sent to customer @ averyard.com.
Seems theres alot of appologies to people here on Trustpilot but why don't Averyard just respond to customers as they should by email?
Your product does not work as described. I would like a refund please. Its been 9 days now since I sent my email requesting this and am awaiting further instruction as per your Returns & Exchanges Policy below:
Returns & Exchanges
Return period: Within 90 days of purchase
Eligibility:
Item must be unused and in original condition
Securely packaged
How to Request a Return:
Email customer @ averyard.com with:
Order number
Item code(s)
Reason (e.g. refund, exchange)
Clear photos
We will provide the return address upon approval
Send the item and share the tracking number
Items will be inspected before processing
Refunds or exchanges will be arranged accordingly
February 26, 2026
Unprompted review
Reply from Averyard
Hi Kris, we’re very sorry for the delay and the frustration this has caused. Could you please provide your order number and any details about the your order? Once we have that information, we can review your case and guide you through the refund process according to our Returns & Exchanges Policy.
Have a nice day!
I ordered the Bone Conduction Pillow…
I ordered the Bone Conduction Pillow Speaker and I was so excited to get it. The shipping took forever and I never received it. The tracking number said that it was delivered to my mailbox but I live in a community with locked mailboxes so they couldn’t have actually delivered it. I reached out to Averyard but they never responded. Just wish I’d read the reviews before I’d made the purchase.
February 4, 2026
Unprompted review
Reply from Averyard
Hi Kathleen, thank you for bringing this to our attention. We’re sorry to hear that your order didn’t arrive and that you haven’t received a response after reaching out. That’s certainly not the experience we want for our customers. We’ll report your concern to our customer service team so they can look into the delivery issue and the communication problem. We appreciate you letting us know about this. We will contact the email address you provided when placing your order.
ordered train horns
ordered train horns, they aren't what I was expecting and took aprox 6 weeks from when ordered to arrive. No contact info and I have to set up a portal to even communicate. Wouldn't have purchased had I know they were going from China. No return shipping label and difficult to contact
March 2, 2026
Unprompted review
Reply from Averyard
Hi Darryl, we’re apologize about your experience and appreciate you bringing this to our attention. We’ll report this to our customer service team so they can review the situation. We will contact you via email you left in the order.
I ordered a wallet and have been given…
I ordered a wallet and have been given an email stating its delivery but it was never delivered. I have emailed multiple times since there isn’t a phone number you can call and have not heard back from anyone.
February 2, 2026
Unprompted review
Reply from Averyard
Hi Logan, we’re very sorry to hear that your order was marked as delivered but you haven’t received it, and we sincerely apologize for the lack of response to your emails. We understand how frustrating this must be.
We will report this to our customer service team immediately so they can investigate the delivery status and your previous messages. We will contact you via email you left in the order.
Cheap rubbish that’s not fit for…
Cheap rubbish that’s not fit for purpose. Very smart ambiguous wording. Makes the product look great but far from what it is.
March 2, 2026
Unprompted review
Reply from Averyard
Hi Errol, we’re sorry to hear that you’re disappointed with the product. Your feedback is important to us, and we truly regret that it did not meet your expectations.
Please rest assured that we will report your comments to our customer service and product team for further review. Please note that we will use the email address you provided when placing your order.
I did receive my TW2601P25021535502…
I did receive my TW2601P25021535502 tracking number but never received my package. I emailed Averyard and they sent me a dummy shipment date and never provided the ave 514703 Metal Foundry Glue Set × 1. I work for USPS and never got a USPS tracking number. I request my refund back but haven't heard anything back on this matter.
Finally recieved my refund.
.
Sent to Averyard on Mar 2 2026:
Your company is Not Honest too paid customers who are not getting there merchandise or Refunds. Why is so many people unhappy about your services? I just simply ordered a tube of metal glue and have to go through a complication receiving it.It appears you have troubles with sending folks there orders but have Zero problems processing there financial aspects taken in to your Averyard companies bank accounts.Still waiting for my USPS tracking/Merchandise/REFUND that I have not received as of yet.
January 23, 2026
Unprompted review
Reply from Averyard
Hi Douglas, we’re very sorry to hear about the issues with your order. We understand that you have not received your order and that the tracking information provided has been confusing.
We have reported this matter to our customer service team so they can investigate your case and assist you with this matter. We will get back to you as soon as possible. Please note that we will use the email address you provided when placing your order.
I placed my order on january 26/2026…
I placed my order on january 26/2026 and on february 2 i received a email with the shippingwas in the way, but to this day they no responded to me my email.( These are thieves)TW2602P25021681339
they're using my money to bury his mother .Thank God, i only lost $61.79 and I have many more , i dont sell fake things on the internet and i respect my customer
Oh and let me Know when your mother is goin to be buried so I can send her $2000.00 in flower
January 26, 2026
Unprompted review
Reply from Averyard
Hi Antonio, we are sorry to hear that you are not satisfied with shipping time. According to the footer of the website, total time will be 10-18 working days, processing time and delivery time.
We have check your order and it is on the way. You can track your package at https://t.17track.net/en#nums=TW2602P25021681339. The latest shipping status is "2026-02-20 20:47
CHICAGO IL DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility".
Please wait patiently for few more days, if you have not received it, you can contact the after-sales team. We will give you a satisfactory solution.
This is a review on their advertising…
This is a review on their advertising not the product, which is a small chopper. The guy on the site says free shipping. But on the order form £5.19 has been charged for shipping. I didn't place the order. I now take notice of where the product is being shipped. I live in London but if something is being shipped from the US or China, I skip it since it takes 3 to 4 weeks. If you try to return something to China it'll cost twice as much in shipping than you paid for the item.
February 19, 2026
Unprompted review
Reply from Averyard
Hi Glenn, we’re sorry for the confusion caused by the advertising and the shipping fee. Please note that we offer free shipping on orders over a certain amount. We completely understand how important trust and reliability are when shopping online. We are a trusted site, and many happy customers have already placed orders with us. For any problem you have met, we will help you to solve it in our very best. We’re committed to providing a secure, smooth, and satisfying shopping experience from start to finish.
Thank you for your time. Have a nice day!
averyard (Men's anti-theft metal card holder)
Ordered from averyard early Jan 2026, order number- ave 332020. package was processed Jan. 16, 2026. tracking number assigned TW2601P25027432660.Rec'd info Feb. 9 2026 that package was delivered by USPS. No package arrived sent multiple e mails to customer service no response. No follow up.
February 16, 2026
Unprompted review
Reply from Averyard
Hi Hal, we apologize you've had a less than satisfactory experience with delivery timings. Please be assured that we are actively monitoring the situation with the shipping carrier. We have reported your problem to our Customer Service Team and they will reply to you. Please notice that we will contact your email that left in the order.
I wish I had found this site before I…
I wish I had found this site before I orered anything from Averyard. They area fake web site that will be happy to take you money and order but will not deliver the product.
SCAM, SCAM, SCAM!
January 15, 2026
Unprompted review
Reply from Averyard
Hi Allen, we’re sorry to hear about your experience. We would like to help resolve this for you. Please send us your order number or the email used for your purchase so we can check your order and assist you.
Uses AI to fake videos.
February 14, 2026
Unprompted review
Reply from Averyard
Hi, we understand your concern and appreciate you sharing your feedback. We would like to assure you that we are a trusted shopping site and we aim to present our products as clearly and accurately as possible.
If you have any concerns about a specific product or order, please feel free to share the details with us, and we’ll be happy to assist you.
Have a nice day!
Came through.
Ordered a Car video recorder which did not work for me. Averyard processed a full refund.
January 19, 2026
Unprompted review
Reply from Averyard
Hi Mike, we’re very sorry to hear that you're not satisfied with the products and still haven't received feedback from our service team. We usually reply to our customers within 48 hours. If you haven't received a response within that time, please check your spam folder.
We will get back to you as soon as possible. Please note that we will use the email address you provided when placing your order.
Have a nice day!
finally received my order, NOT a scam site
i must update a prior review. while communication is lacking i DID just receive my order from Averyard.com so it appears they aren’t a scam site.
February 9, 2026
Unprompted review
I recently purchased a car dash camera
I recently purchased a car dash camera. I received the item, was not what I thought it would be. I accidently deleted my transaction number. Now I can't process a return and I've emailed them 3 times. NO ONE HAS GOTTON BACK TO ME.. VERY UPSET...
January 28, 2026
Unprompted review
Reply from Averyard
Hi David, we’re very sorry to hear that you were not satisfied with the product, and we completely understand your disappointment. We would like the opportunity to look into this for you and help resolve the issue.
Could you please provide your full name and the email address used when placing the order? This will help us locate your order and assist you more efficiently.
FAULTY WALLETS
I ordered two wallets from this company. [ORDER NO 374284]
They arrived some three weeks later.The inside mechanisms are missing which renders them totally useless.
I've Emailed Averyard three times and have received no reply.
So I'm assuming they think they can simply keep the money and move on and nobody will do anything about it. WRONG!! -I WONT LET IT GO.
January 24, 2026
Unprompted review
Reply from Averyard
Hi Chris, we sincerely apologize for the delay in response and the inconvenience you have experienced. We have reported this issue to our service team for further review. They will look into your case and assist you with the return instructions as soon as possible.
Please note that we will contact you via email you left in the order.
Have a nice day!
I paid i full for my Order no ave-513085
I paid i full for my Order no ave-513085 but I have heard nothing back no sign of any delivery either.
I am not happy ... I hope this rating will get a response from Avertard - I do wish them well ... but does Averyard exist actually ? .... Hello? Hello?
January 26, 2026
Unprompted review
Reply from Averyard
Hi Dudley, we do apologize for the inconvenience. We certainly understand that you wish to receive the package the soonest. According to the shipping time on our website, total time will be 10-18 working days, processing time and delivery time.
We have check your order ave-513085 and it is on the way. You can track your package at https://t.17track.net/en#nums=EQ03021403YQ. The latest shipping status is "2026-02-01 17:34 AMS, Arrived at International airport".
Please wait patiently for few more days, if you have not received it, you can contact the after-sales team. We will give you a satisfactory solution.
ave-291320
ave-291320. Your company took my money and only supplied half of the order. I ordered two black belts and two brown belts. Your company shipped me only one of each. You refuse to answer my constant emails regarding this issue. I will never purchase from you again.
MCS, Erin , Ontario
January 31, 2026
Unprompted review
Reply from Averyard
Hi Mike, we’re very sorry to hear that you only received one black and one brown belt instead of the full quantity expected, and that your previous email did not provide the support you were looking for. This is certainly not the level of service we aim to provide.
We will be reporting this issue internally so it can be reviewed and addressed. Please note that we will contact you via email you left in the order.
Don't steal money from your customers!
Unfortunately, I found "Averyard" on YouTube when I was surfing around among shorts videos. I saw a funny thing that would keep the windshield free of ice in winter and ordered 5 of them. The cost was 358.32 sek. The order was placed on 2025-11-17. Order number is: ave-82465. That order never came to my house and worst of all, "Averyard.com" never answered my emails even though I sent them 4 emails, but not a word was heard from them. So poorly done. That's not how you do it. You don't steal money from your customers. At least that's how you get in touch. I think it's cowardly and irresponsible not to even answer.
November 17, 2025
Unprompted review
Reply from Averyard
Hi Alexander, we’re very sorry to hear that your order was never delivered and that you did not receive responses to your emails. This is certainly not the level of service we aim to provide, and we understand why this has led to a loss of trust.
We will raise this matter with our service team for review and investigation. Please note that we will contact you via email you left in the order.
I have emailed this company 3 times…
I have emailed this company 3 times with a complaint about my order and have not received a reply … no way to run a supposed global company … totally disappointed and feeling ripped off… if they read reviews maybe I will get a response
I have now received my item and it is not as seen in the promotional video…
Still haven’t had a response.
I would like to update my review.. I have now had a response and Averyard have apologised and refunded my money .. that is good customer service… thank you.
January 26, 2026
Unprompted review
Reply from Averyard
Hi Russell, we’re really sorry to hear about your experience and understand how disappointing this must be. Not receiving a response and then receiving an item that doesn’t match expectations is frustrating, and we apologize for that.
We have reported your issue to our customer service team and they will get back to you within 48 hours. We will give you a satisfactory solution. Please note that we will contact you via email you left in the order.
Poor or No Customer Service
Unfortunately, there is no category for less than one star. I bought a power washer gun and quickly noted that it didn't have the right quick connect for my Karcher. I left two emails over a week ago asking how I could return the product. Nothing.
Company replied only after this was posted on Trustpilot. In the meantime, I went to a parts store and bought the proper coupling for my Karcher. As it is midwinter, I've not been able to test this product.
January 20, 2026
Unprompted review
Reply from Averyard
Hi Bill, we’re very sorry for the trouble with your order and the lack of response. Usually, we reply our customer within 48 hours. Could you please provide your order number so we can locate it and help you with the return as quickly as possible?
Thank you and have a nice day!
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