These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... See more
Company replied
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... See more
Company replied
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy. Shortly after placing my order, I received a follo... See more
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Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
463 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Excellent service. Very knowledgeable and quick delivery.
July 1, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Gemma
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service from start to finish
Excellent service from start to finish. Competitively priced, items arrive quickly and well packaged. Communication is clear throughout, making the whole process straightforward and hassle-free. Pro-forma purchasing is also helpful
July 1, 2026
Unprompted review
Reply from AV Parts Master
Morning Tom
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Reply from AV Parts Master
Morning Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
COWBOYS - AVOID
If I could give less than one star I would. Purchased £160 of parts to hang a projector. Realised I didn’t need one of the two parts (in a box that was never even opened) and tried to return the item in 12 days, after informing them in 3 days. The item is worth £43. They then point to some small print that I can’t even find stating that their return rule doesn’t apply to businesses. Small businesses in my case, even though I purchased as a regular consumer.
My advice for you is that there are many companies to choose from out there and I wouldn’t choose to trade with one that treats their customers which such contempt.
BEWARE this company has many 1 STAR REVIEWS showing that when something goes wrong that aren’t interested.
AVOID AT ALL COSTS. COWBOYS.
June 30, 2026
Unprompted review
Reply from AV Parts Master
Morning Anna,
Thank you for sharing your feedback. We are sorry to hear that your experience with us did not meet the high standards we always strive for.
Both our returns policies for consumer and business purchases are clearly stated on our website. Upon reviewing this case, we can see that our teams acted in line with the policy applicable to the order placed.
Our team has made several attempts to contact you by both phone and email to discuss the matter and try to reach a resolution, but unfortunately we have not been able to resolve this with you directly.
We have been an online business for over 20 years, and customer reviews are extremely important to us. While, like many businesses, we may receive the occasional negative review, our overall Excellent Trustpilot rating is a testament to our sales and customer service teams, who always strive to provide the best possible service.
We always aim to treat customers fairly and professionally, and we are disappointed that you feel this was not your experience. If you would still like to discuss the matter further, please contact our customer service team and we will be happy to review the details with you again.
Kind regards,
The AV Parts Master Team
A* Service!
I ordered a headset which was out of stock. There was confusion about what I had ordered vs what I thought I had ordered. Ellie King-Green called me, explained the situation and then sorted out a like for like product in a different couour for the same price. She even organised a next day delivery for me despite it by then being past the 4pm cut off. She's an absolute star and a credit to your business!!
Well done and thank you Ellie!
June 25, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Dan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great advice, excellent experience.
I ordered a projector for my small garden cinema room, received a call from Tom to discuss my requirements. It soon became apparent that what I had ordered would not fulfill my needs. Tom talked me through the options and guided me, There was not one moment of sales pressure ( I'm in sales), he did not attempt to blind me with science, just explained everything logically. I gave him a budget and he worked as close to it as possible. I've now ordered a new projector and looking forward to receiving it. Tom is a credit to the company, his knowledge,.conduct and customer relations are second to none. Thank you Tom for for such a pleasant and easy experience,.I wouldn't hesitate to buy from you again.
June 25, 2026
Unprompted review
Reply from AV Parts Master
Morning Mark
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
The company really went the extra mile…
The company really went the extra mile for our order!
I ad ordered the wrong part and, when I queried what I had done, they went into action to discover the part I actually needed - going so far as to contact the manufacturer to find the correct part.
Really happy to recommend.
Big shout out to Ellie for the way she handled my queries (and ineptitude!)
June 18, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Deborah
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Brought myself a projector which needed…
Brought myself a projector which needed to be shipped from Germany and Deborah Tildesleyand has been fantastic throughout from initial enquiry, through to order updates and then in to final checks to make sure I am happy , extremely impressed with this company
June 18, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Liam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Not surprised AV Parts Master rates so…
Not surprised AV Parts Master rates so highly on here. Cusomer service is outstanding. Spoke to Erik on Monday after ordering my Acer projector on Friday, said that I was hoping to receive it for the England World Cup game on Wednesday. He said Acer were out of stock so not likely but he would see what he could do. Erik rang me today (Wednesday) and said that he had found the last one available from their various suppliers and they would dispatch it immediately so it should arrive for the weekend. Absolutely fantastic customer service, why can't ths be the norm.
June 17, 2026
Unprompted review
Reply from AV Parts Master
Morning Martyn
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good service
Very good service. Good price and kept up to date with the order. Arrived quickly.
June 12, 2026
Unprompted review
Reply from AV Parts Master
Morning Colin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service and easy to deal with.
Great service and easy to deal with.
June 11, 2026
Unprompted review
Reply from AV Parts Master
Morning UK Electrical
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Repeated customer
This is not the first time I have done business with AV and I keep going back to them, so something has to be working.
Their product range suits me fine and it is attractively priced. Delivery is generally reliable and prompt.
I would have no problem in directing future orders with them.
June 8, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Malcolm
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
All good except they need to update the…
All good except they need to update the website more often. Purchased monitors and each time after ordering was told not in stock. They did telephone and sort / source better items so fair enough.
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon David
Many thanks for taking the time to leave us a positive 4*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Immediate connection and communication
Immediate connection and communication. Product arrived very quickly. Follow up communication was good. Company seems to understand customer care.
June 3, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Raeesa
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really good helpful service
Really good service from Jordan. I asked for a price match and was provided with a quote and order link. Item dispatched and delivered next day.
You can't say fairer than that. good price, good service. Thank you.
June 9, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Chris
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would 100% recommend this firm
Second time using AV parts master for a cinema lamp - along with being a really competitive price for genuine parts, they service is first class, next day delivery and communication with humans (No chat bots or automated messages)
Would use again 100%
June 3, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Daniel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good and informative about the…
Very good and informative about the product you are buying
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Shekera
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very happy to Recommend
Very happy with service. Part was delivered to time and worked perfectly after being swopped for old component. Have always been satisfied with AVPartsmaster service and am very happy to recommend.
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon ICT Chigwell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordered a gaming monitor and it arrived…
Ordered a gaming monitor and it arrived quickly. Very happy with my purchase
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Luke
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I recently purchased a monitor from AV…
I recently purchased a monitor from AV Parts Master and I couldn’t be happier with the service.
The whole process was smooth from start to finish. The monitor arrived quickly, was well packaged, and was exactly as described. Communication was clear, the price was fair, and everything felt professional and reliable.
It’s always reassuring when a company does exactly what it says it will do, and AV Parts Master delivered a great experience. I would happily buy from them again and would definitely recommend them to others.
Excellent (excellent) service.
June 10, 2026
Unprompted review
Reply from AV Parts Master
Afternoon Very Happy Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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