These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... See more
Company replied
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... See more
Company replied
I was really impressed with the service from AV Parts Master. Ordering online was quick and straightforward, making the whole process very easy. Shortly after placing my order, I received a follo... See more
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Company details
Written by the company
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Contact info
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, United Kingdom
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4.7
Excellent
463 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Ellie was very helpful and pointed me towards the right products. She also helped changed my delivery to Saturday.
Thank you!
October 24, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Adam
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Service, v. quick delivery.
We've used AVPartsMaster a few times, and are always impressed with their service. From placing the order, to the phone call to confirm details everything has always run smoothly. Free next day delivery was also a bonus.
October 22, 2025
Unprompted review
Reply from AV Parts Master
Morning Tony
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great Customer Service
Had a great experience with this company. They had some trouble sourcing my chosen product but Ellie was really helpful and found an alternative at a great price.
October 9, 2025
Unprompted review
Reply from AV Parts Master
Morning Colin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have used AV Parts Master for…
I have used AV Parts Master for ordering Projectors and Bulbs for some years now for the Primary School I work at. Why?
If i need advice it's unbiased and thorough. The price is always as good as I can get and the speed of delivery is nearly always within 2 days. Wish other companies could all be this good
October 1, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Howard Dutton
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely fantastic
Absolutely fantastic. Best price available online. Ordered late on a Saturday night, received a courtesy call on Monday morning from AV parts master for them to confirm the products I'd ordered met the specification I needed (fantastic, thank you!), and then they were able to accommodate my request for delivery on a specific day! Faultless - thank you so much.
October 1, 2025
Unprompted review
Reply from AV Parts Master
Morning Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
After a phone call to say the monitor…
After a phone call to say the monitor was out of stock with both themselves and the supplier, Ellie was on the ball to find a few alternatives for me after asking what I was looking for.
After choosing one which they kindly matched the price for, it was sent out for next day delivery. Unfortunate that the original screen would have been a few weeks wait, the alternative had slightly better specs, so I can't fault their service.
September 29, 2025
Unprompted review
Reply from AV Parts Master
Morning Luke Price
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Above and beyond
Couldn't rate AV Part Masters any more. When I was let down by another supplier Tom went above and beyond to make sure I had what I needed within a few hours. Should have come to them in the first place.
September 24, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Grant
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great service
Thank you to Tom Donegan at AV Parts Master for his excellent service throughout the purchasing process for a replacement projector and screen for our church hall. We are delighted with the new set-up which has given us a bright, crisp image even with the lights on. Following initial contact Tom responded promptly with each follow-up email and was very patient while I applied for movement certificates between UK mainland and Northern Ireland. Once the certificates were in place, a delivery date was scheduled and the goods promptly arrived on the day as promised. I have no hesitation in commending AV Parts Master for their excellent service.
August 14, 2025
Unprompted review
Reply from AV Parts Master
Afternoon David M
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Friendly & efficient
Ellie and her colleagues were very helpful with my order and kept me posted with what was happening. Thank you!
September 17, 2025
Unprompted review
Reply from AV Parts Master
Morning Erica Wheeler
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
5* customer service!
I can't rate AV Partsmaster highly enough, especially Jordan Thurgood.
When the touchscreen we wanted was out of stock, Jordan not only went above and beyond sourcing an alternative, he also helped arrange a collection with the manufacturer to achieve our tight deadline. 5* service!
September 5, 2025
Unprompted review
Reply from AV Parts Master
Morning Sarah Pilkington
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
AV Parts Master were incredibly helpful…
AV Parts Master were incredibly helpful in sourcing us a replacement projector lamp. Unfortunately there was a shipping issue (completely out of their hands) and Tom couldn't do enough to help get it resolved.
September 11, 2025
Unprompted review
Reply from AV Parts Master
Afternoon Daniel Chalaye
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Shipping incredibly quick
Shipping incredibly quick, customer service reply within minutes, any issues sorted immediately. I’ve honestly never dealt with a company more efficient! Highly recommend
September 10, 2025
Unprompted review
Reply from AV Parts Master
Morning Caroline
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great experience!
Ben from sales did a great job on 2 different projects for us
Sent him the specs and some photos and got back immediately with a quote along with some advice
Couldn't recommend enough!
March 10, 2025
Unprompted review
Reply from AV Parts Master
Morning George Bradley
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A returning customer
As a returning customer, I love the comms and engagement i get from AVPartsmaster (Scott specifically!). Nothing is too much trouble and I get the reassurance of an expert who knows his subject. A joy to deal with so why would I go anywhere else?
September 5, 2025
Unprompted review
Reply from AV Parts Master
Morning Epworth IM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great customer service
It's hard to get great customer service these days so when it happens it deserves recognition. I ordered a monitor with next day delivery. AV Parts Master rang me within an hour to say there were no units in the country and they tried to come up with a suitable replacement. They promised they would do everything they could to come up with a unit or find an alternative. An hour or so later they called again to say they had, against the odds, managed to find a unit for immediate shipment. Sure enough by 0930 the next day the monitor had arrived. Truly superb communication and customer service. Well done and thank you. Stephen Burgess
September 1, 2025
Unprompted review
Reply from AV Parts Master
Morning Stephen Burgess
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Fantastic service from AV Partsmaster
Fantastic service from AV Partsmaster, especially from our account manager Scott. He went above and beyond to ensure we got our delivery on time.
Very well priced, and great communication throughout. We've used AV Partsmaster many times in the past and will continue to do so. I highly recommend them.
August 1, 2025
Unprompted review
Reply from AV Parts Master
Morning Stuart Wilson
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
A brilliant service
A brilliant service from Ellie and the team at AV Partsmaster. I placed an order on Wednesday, by Thursday morning I had received a call from Ellie advising that there might be a better option, she confirmed it shortly after this, and confirmed the new order by Thursday afternoon. The items have just been delivered at 10am on the Friday. Top service and great communication at every stage. Thank you!
August 22, 2025
Unprompted review
Reply from AV Parts Master
Morning Amanda Perry
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered a particular monitor online…
I ordered a particular monitor online from AV Parts and paid there and then. Unfortunately it had been discontinued by NEC. Ellie at AV Parts went out of her way to understand what the monitor was needed for and to come up with suitable alternative recommendations, she also answered many questions patiently and accurately. I ended up with a better option at half the cost. If I had to offer anything constructive to feedback it would be to improve the time taken to refund the difference, 5-7working days meant my product was delivered a good week before the refund was made, which had me thinking ‘have they forgotten it’, but as it turned out they hadn’t, they were just a bit slow. It was a really great service though and I would definitely buy from them again.
July 17, 2025
Unprompted review
Reply from AV Parts Master
Morning Andy Salter
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Great product and Customer Service
I recently purchased a projector for my golf simulator (Viewsonic PX749-4K). I was helped through out my journey by Scott. He was incredibly helpful and knowledgeable, taking time to answer all of questions. What really stood out was how he listened to my needs, not only for golf but also other uses of the projector, and gave me a fantastic recommendations that perfectly fit my budget. Scott made the whole experience easy and stress-free, and couldn’t be happier with the result. Highly recommend both the product and Scott’s top notch service.
August 19, 2025
Unprompted review
Reply from AV Parts Master
Morning Myles
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
horrible Service
Hi there,
I am writing to express my deep disappointment with the service I have received from AV PartsMaster.
My first enquiry regarding the Dynascan TV was on 28th July, and from the very beginning I made it clear in all of my emails that this specific model was required for our shoot. Tom Donegan was fully aware of this. I trusted that he understood our needs and, as a result, I stopped looking elsewhere, assuming the booking was in safe hands.
On Friday 15th August, just one week before our shoot, I queried the quote as it listed a ProofVision 65" Aire instead of the Dynascan. Tom confirmed to me at 11:00am that day that we would, in fact, receive the Dynascan.
Since then, I have emailed Tom twice (on Monday and again today) with no response. When I called the AV Parts number today, I spoke with George at 14:30, who informed me that the Dynascan was not available and that nothing could be done to help. This is three days before the agreed collection date.
This experience has been extremely frustrating and unprofessional. A simple apology is not enough, as I am now left scrambling to find a very specific and difficult-to-source TV for a shoot that begins in just three days. At the very least, I would expect your team to proactively assist me in locating the correct equipment from another supplier.
Overall, the communication and customer service I have experienced has been completely unsatisfactory and needs serious review.
Sincerely,
Cecillia Brunna
August 19, 2025
Unprompted review
Reply from AV Parts Master
Morning Cecillia
We are sorry to hear of your recent experience with us here at AV Partsmaster and apologise for any inconvenience this may have caused.
We do completely understand the frustration associated with this scenario and can fully assure that our team did everything they could to resolve this matter. Our team here have been in-touch with you and hope this provided some additional clarity. Of course we would be more than happy to discuss this situation with you further if required.
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience which we hope to rectify via our customer service team.
Kind regards,
The AV Parts Master Team
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