AVS Fencing & Landscaping Supplies - Havant Reviews 

331
TrustScore 4.5 out of 5

4.5

Stansted Sawmill, Stansted Park, Rowland's Castle, PO9 6DU Havant, GB


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Rated 4 out of 5 stars

Items I required were in stock . Great prices. Only bat thing I have to say is your system for customers picking up goods,from time of ordering and paying to actually leaving your yard was an hrs.... See more

Rated 5 out of 5 stars

Great service from Benjamin Long at this store. He went above and beyond to help. Great service from the delivery staff too. AVS Fencing will be the first place I look for future outdoor tasks.

Rated 5 out of 5 stars

What a great find, did the sleepers that we needed and they didn't have a ridiculously high delivery charge. Delivered first thing on the day specified, they did ask if I wanted them the day before... See more

Rated 5 out of 5 stars

Fence panels, gravel boards & concrete post were delivered undamaged before expected delivery date. Driver was helpful & assisted with moving fencing supplies up our drive . Fences were heavy because... See more


Company details

  1. Fence Supply Store
  2. Garden Building Supplier
  3. Landscaping Supply Store
  4. Lumber Store
  5. Paving Materials Supplier
  6. Railroad Ties Supplier

Written by the company

At AVS, we've been providing our customers with an excellent personal service since 1993. Whether you're in the Trade or embarking on a DIY project, we will have the supplies and advice you need to get the job done. AVS Havant is situated at the old 19th century saw mill in Stansted Park and we are surrounded by the estate’s natural beauty and wildlife. Our friendly, knowledgeable team will be happy to help with all your fencing and landscaping projects. We offer a bespoke closeboard panel service and manufacture unique planters made from recycled materials. Why not pay us a visit - enjoy a coffee, see our display garden and discuss your next project?


Contact info

  • Stansted Sawmill, Stansted Park, Rowland's Castle, PO9 6DU, Havant, United Kingdom

  • 02392 412445

4.5

Excellent

TrustScore 4.5 out of 5

331 reviews

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4.5

All reviews

(331)

419 reviews in the last 12 months

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Rated 5 out of 5 stars

Delivered within 2 days of ordering

Delivered within 2 days of ordering - excellent! Just one thing - it would have been nice to be informed they were going to deliver the fence panel before they turned up at the door.

February 26, 2022
Rated 5 out of 5 stars

Fast and furious

Fast and furious.
A very rapid response to my order of fence panels following recent storms, and surprised that they had panels in stock. Delivered within three days.

February 26, 2022
Rated 3 out of 5 stars

Ordered 2fence panels from AVS on February 25th

Ordered 2fence panels from AVS at Havant on February 25th but they only had the 6 x5 in stock the 6x6 was on their back order non available due to storm damage , I said that I would pay for the 6foot fence panel and when the new stock came in then drop one off for me , I queried wether it would incur a further delivery charge , guess what , YES IT WOULD ANOTHER £20 , that’s not good for a business to do this to its customers another words it’s a rip off , plus I ordered some other bits n pieces I needed to repair my fences , the young lady was very polite and helpful with my order , I said about delivery my address came under zone one with a delivery charge stated online at £12 for my area ,BUT she then said it was £20 delivery charge I queried this and said it was £12 advertised online , she explained that AVS had been taken over by LAWSONS so the delivery charge was as she stated , I said that’s not very good and it should have been amended online felt that was underhand way of charging , not blaming her personally as she was so nice but someone needed to sort this problem out and not let the customers think they have been ripped off , that’s why I’ve only given 3 stars , normallly would have given 5stars ..

February 25, 2022
Unprompted review
Rated 1 out of 5 stars

WARNING!! DO NOT USE AVS FENCING!!

WARNING!! DO NOT USE AVS FENCING!!!
Extremely poor service!!!
Very very late and expensive delivery (8 weeks!) with a lot missing from order and once the rest was delivered the product was in very poor condition!!
I would 100% NOT RECOMMEND THIS COMPANY TO ANYONE! The more people know about this the better!!
Extremely disappointed!!!

February 2, 2022
AVS Fencing & Landscaping Supplies - Havant logo

Reply from AVS Fencing & Landscaping Supplies - Havant

Thank you for taking the time to leave a review, we are sorry to hear of your dissatisfaction. It is our understanding that the delay to your order was unfortunately due to issues with our supplier, causing long lead times, however we apologise for any inconvenience caused.

Rated 1 out of 5 stars

Avoidable misunderstandings and delays

This store could be a lot better than it actually is. Well meaning staff are let down by troublesome computer systems and poorly and even unlabeled timber stocks. I paid upfront for click & collect. Desk staff had difficulty retrieving my order from their system, both on collection and previously when I telephoned to check the goods were ready (which I did because AVS failed to notify me by email). Yard staff then led me to the wrong stock. After pointing this out I was shown the right size items but then told they had all been sold. I was told I had to place an order. I said I had already paid in advance and that quite possibly part of the sold stock had actually been sold to me. Significantly, none of the stock I was shown had been labeled, either for size or to indicate that it had already been sold. Yard staff appeared to be working on the basis of their own private knowledge of the stock rather than in conjunction with the computerised stock control system. I was then asked for a stock collection ticket and I said I had not been given one by the desk. This was an error by the front desk and one that I did not feel was my responsibility to correct. The operative then checked with the front desk and at last the item I had previously paid for was retrieved for me.
We got there in the end but this was a cloying, time-consuming and entirely avoidable experience, and not the first such occurrence at this store.

October 10, 2021
AVS Fencing & Landscaping Supplies - Havant logo

Reply from AVS Fencing & Landscaping Supplies - Havant

Thank you for taking the time to leave us a review. We are very sorry to hear that your experience with us was below expectations.
Whilst not wishing to make excuses, our branches moved to a new computer ordering and stock system at the time of your order, which unfortunately has caused some issues as our staff have worked hard to fully familiarise themselves with and properly utilise the new system.
That said though, we sincerely apologise for the inconvenience caused to you by this.

Rated 4 out of 5 stars

Initial indication of low stock levels…

Initial indication of low stock levels at Havant site was concerning but my order was fulfilled by helpful sales team. Slight breakdown in communications over updating me that order was ready. Good quality products delivered to the door. I would recommend this company and use them again.

October 10, 2021
Rated 5 out of 5 stars

Convenient supplier of timber and landscaping materials.

A very convenient location for obtaining materials for my fencing project. However, the prohibitive minimum £500 order for free delivery limits what I can carry in my estate car. For fence panels, not easy to carry in an estate car, I’ve purchased elsewhere as they offer free delivery for a tenth of the price. Obviously the business is geared to service the larger project so perhaps the future patio will qualify for free delivery.

October 7, 2021
Rated 4 out of 5 stars

AVS a great service.

Gave four stars for one reason when materials were ordered i was given a seven to ten day time scale for delivery,so i was surprised when early next morning a delivery man at my door with my order, normally this would be great but i was'nt ready for the delivery and storage had not been arranged.apart from that a great service.

October 3, 2021

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