AVS Fencing & Landscaping Supplies - Rudgwick Reviews 

201
TrustScore 5 out of 5

4.9

Brookside Rural Park, Church Street, RH12 3AU Rudgwick, GB


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See what reviewers are saying

Rated 4 out of 5 stars

Was very easy to order and came after an arranged delivery day. Unfortunately they don't deliver on a Saturday although I thought they did as website is misleading. Actual delivery was painless and pl... See more

Rated 5 out of 5 stars

All the staff remember my name and are so very helpful with their advice and service. I feel like a regular customer that they are always willing to help.

Rated 5 out of 5 stars

Excellent all round ! Location rang me to confirm items as the order appeared incomplete (I already had certain parts for my fencing). Delivery turned up at time specified & all in good order. Both As... See more

Rated 5 out of 5 stars

I ordered 2 concrete gravel boards, to create a flower bed in a wet area of our garden, on Thursday and they were delivered the next day !!! During the delivery I was asked if they needed cutting - w... See more


Company details

  1. Fence Supply Store
  2. Garden Building Supplier
  3. Landscaping Supply Store
  4. Lumber Store
  5. Paving Materials Supplier
  6. Railroad Ties Supplier

Written by the company

At AVS, we've been providing our customers with an excellent personal service since 1993. Whether you're in the Trade or embarking on a DIY project, we will have the supplies and advice you need to get the job done. The rustic Rudgwick branch is situated in the rolling greenlands of West Sussex and provides Fencing and Landscaping supplies to a wide range of customers in the surrounding area. Our down to earth team are always happy to help, whatever the project in hand.


Contact info

  • Brookside Rural Park, Church Street, RH12 3AU, Rudgwick, United Kingdom

  • 01403 823401

4.9

Excellent

TrustScore 5 out of 5

201 reviews

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4.9

All reviews

(201)

417 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied

Very satisfied. Very helpful staff on the phone and delivery. Good communication keeping us on the loop about delivery. Would highly recommend.

July 23, 2021
Rated 5 out of 5 stars

Quality service and products

Regular updates as to the delivery of order which assisted in planning works.
Arrived on expected date and as usual quality products.
One fence panel was damaged and was taken away to be replaced. Within 30 minutes a new panel was delivered.

As usual good quality service from AVS Rudgwick!

July 10, 2021
Rated 5 out of 5 stars

Fencing supplies

Due to national shortage there was a wait for the stock to arrive. However, they made adjustments where they could to accommodate the situation. Will definitely buy from them again.

July 4, 2021
Rated 4 out of 5 stars

Fencing-The Goods

We ordered a fence panel,the lead time to delivery was longer than expected,but with global trading conditions as they are no surprise.The avs team in Rudgewick were good in keeping regular communication.And in the end it was delivered to roughly the right place-my next door neighbour!But no sweat we received what we ordered.

July 4, 2021
Rated 2 out of 5 stars

Very poor communication

Very poor communication. Items ordered online were not available and only found out day before delivery when delivery note was emailed. Spoke to sales and they offered alternative. Then found out day before they were due for delivery they were not available for 4-6 weeks. Decided to change order to square posts. Both were warped badly but by then I had resigned myself to just accepting and keeping quiet vowing never to use AvS again. On the upside the delivery driver was brilliant and very helpful which is why I have given two stars and not one.

June 26, 2021
AVS Fencing & Landscaping Supplies - Rudgwick logo

Reply from AVS Fencing & Landscaping Supplies - Rudgwick

Thank you for your review Dave. We are sorry to hear about your experience with us and will review your comments with our branch and Web Team, to see where improvements can be made. Thank you also for your kind comment relating to our driver, which we will pass on.

Rated 5 out of 5 stars

Ordered materials through the AVS…

Ordered materials through the AVS website without any problems. AVS, kept me informed of any materials that were out of stock and found alternatives, to ensure all materials were delivered at the same time.
Very good service.

June 11, 2021
Rated 5 out of 5 stars

Good website with live accurate stock…

Good website with live accurate stock levels.
Unfortunately I had ordered the wrong size posts but they were returned and swapped with another product. Whole process was smooth and dealt with no problems. Friendly professional staff.

June 10, 2021
Rated 5 out of 5 stars

Railway sleepers packed and delivered…

Railway sleepers packed and delivered with care.
Good to be able to renew sleepers for raised herb bed.
Previous sleepers had begun to rot having been installed well over forty five years ago enduring all weathers. They certainly last well. Thank you.

June 10, 2021
Rated 4 out of 5 stars

Generally good all round

No problems getting hold of the items and all quality was good. Some quibbling on refund for unused items so I had to battle which was disappointing as I was fully within my consumer rights. However, they did the right thing in the end and refunded the full amount and collected the unused items with no ill will. All people I dealt with were friendly and polite.

May 28, 2021
Rated 4 out of 5 stars

There was a discrepancy between what…

There was a discrepancy between what was available online and what they actually had in their Rudgwick store. But the Manager sorted it by sourcing it from another outlet, so he gets 4 stars rather than 5. His extra-mile effort didn't go unnoticed.

The quality of the product itself is what I've come to expect from Jackson's; the Rolls Royce of garden fencing.

May 28, 2021

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