AWeberReviews 

174
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, patient, and knowledgeable staff. Many people highlight the fast response times and the efficiency with which issues are resolved, often within minutes. The user-friendly platform and the overall service are also frequently commended, making the experience smooth and hassle-free. However, some customers also noted occasional difficulties in getting a human response, experiencing long wait times, or receiving unhelpful automated answers. A few other people also felt that support sometimes lacked further information or refused refunds for increased charges.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting the helpfulness, knowledge, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the outstanding support... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting the fast, helpful, and... See more

User experience

Users describe positive interactions with user experience, often highlighting the platform as intuitive and... See more

Service

Reviewers consistently express high satisfaction with the service, often highlighting excellent technical... See more

Reviews shaping this summary

Rated 5 out of 5 stars

User friendly platform- was great as a beginner learning email marketing. Unfortunately I closed my business and was no longer using the service when I noticed I got charged my annual fee. Luckily... See more

Rated 5 out of 5 stars

Aweber has exceptional support! I have been using AWeber for many years and they have kept up with the fast pace of technology advancements! I use AWeber to create email lists and last hear, they... See more

Rated 5 out of 5 stars

It's been a while since I wrote newsletters. Honestly, I've been putting it off as I wasn't happy with how they looked (I'm not terribly tech-savvy!). However, a problem with my website's subscription... See more

Rated 5 out of 5 stars

We've been happy with Aweber for 15 years. I love their platform (e.g., drag-and-drop, deliverability...) and their customer service. Years ago they helped me via telephone–a real human who was a pati... See more


Company details

  1. Email Service Provider
  2. Software Company

Written by the company

AWeber is a market leader of small business email marketing and landing page solutions. Founded in 1998, AWeber has over 20 years of proven success helping more than one million customers around the world reliably connect with their prospects and customers through powerfully-simple email marketing. Along with its award-winning 24/7 US-based customer support, AWeber delivers the ability to quickly load and manage contacts, send amazing emails, build landing pages, send instant web push notifications, and analyze results without having to be a tech whiz. AWeber works with more than 1,000 partner software solutions, allowing customers to seamlessly integrate with the apps and services they rely on to operate and grow. A privately-held company, AWeber is a remote-first team with employees based throughout the United States.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

174 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(174)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service that listens!

Online trouble tickets with other companies are sometimes a hassle - back and forth with a rep who doesn’t seem to take the time to actually read the request. This is not the case with AWeber! Mary H explained my account information in a clear and helpful manner. Just one message and I had the information I needed. Thanks!

December 15, 2021
Unprompted review
Rated 5 out of 5 stars

Always available and always helpful

Always available and always helpful! That's why I stay with AWeber. When I started my company back in 2007, AWeber was recommended, and year after year they continue to deliver. To be able to speak with a human being who will patiently walk me through all my tech issues is priceless!

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

A perfect service

There is not much to say, I asked for help on a problem related to Landing Pages and the response was quick and solved the problem without having to ask for additional explanations. For me it was a perfect service.

December 13, 2021
Unprompted review
Rated 5 out of 5 stars

Hi everyone

Hi everyone
I am a newbie to the whole email marketing thing and aweber is my first dabble with software like this.
It does what it does.
The reason for my review is to praise the boys and girls in the support department. I have asked some questions that I couldn't find answers to in google or Aweber help (which is very comprehensive) and the support staff have been patient and helpful.
I have reported a couple of legitimate bugs/issues in the software which I am incredibly surprised havnt been picked up. It remains to be seen whether they are resolved.
Big praise for Kayla H and Hector , Kayla sorted me out in a chat on a Sunday and Hector is fielding my bugs
I have no problem giving the guys 5/5
🏅🏅
Robin 12/12/21

December 12, 2021
Unprompted review
Rated 5 out of 5 stars

Justin at Aweber solved my problem…

Justin at Aweber solved my problem quickly without any fuss or impatience. Aweber's tech-service team has always been a pleasure to work with. They are true subject-matter experts and understand the fastest way to solve a problem.

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Help with Landing Page Formatting

Kayla H. helped me with the formatting of my AWeber landing page (enabling the text to wrap around an image). AWeber chat support is always instantly available and hugely helpful. Thank you, AWeber!

December 10, 2021
Unprompted review
Rated 5 out of 5 stars

Sometimes it takes a village...

I stubbornly wrestled with landing pages and mailing lists for TWO days before giving in and emailing the help desk at Aweber. Mylinh and Justin were super helpful and explained in simple language what I needed to do to fix my problem. Can't recommend them and Aweber highly enough. Well done, team!

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

I just joined AWeber as a new Advocate

The Team at AWeber are extremely professional and quickly responsive to questions.

The Training they provide is very clear step-by-step instructions. They provide everything you need to Promote AWeber as an Advocate or whatever you might be promoting in your own business.

They have many tools needed to make AWeber the best Email Provider to Sign Up with.

They have Templates that can help make your Lead Pages, Landing Pages, Sign Up Forms and the use of Banner Ads and Video Ads etc. for all your Campaign Promotions.

They offer much more than I can write about in this review.

The AWeber Support Team is Outstanding and if you need help, they respond right away!

Go to their Website and check out their Training Videos and other information. You will not regret it!

I sound like an ad (no one made me write this review)
but... Take Action Today and I know you will be happy with the services they provide!

December 4, 2021
Unprompted review
Rated 5 out of 5 stars

Emily G. from Aweber was Fantastic!

Emily G. from Aweber was fantastic! She helped guide and advise me in tweaking and optimizing my Ergonomic Webinar Replay lead capture sequence in her calm and confident manner. I highly recommend using Aweber!

Morgan Sutherland
FitErgonomics.com

December 2, 2021
Unprompted review
Rated 5 out of 5 stars

Aweber is the best!

Love how simple Aweber make it to run your emails! Their extensive help section with great videos also make it easy to keep going even when working late into the night or over weekends.

November 7, 2021
Unprompted review
Rated 5 out of 5 stars

Is my marketing better with AWeber?

AWeber helped me build out a highly responsive list of subscribers.
I use their landing page builder so that I pre-sell products I promote on email sequences... And everything is done within the platform.
My campaigns look professional & are easily setup with drag & drop features.
I have followed various tips from their blog about what to do & what to avoid.
Support & feedback are also top in their class.
My online business is certainly moving forward with AWeber. Congrats!

October 22, 2021
Unprompted review
Rated 5 out of 5 stars

The Aweber Team is Great!

Not just an e-mail provider but a complete service, with a great customer support and a great team always there to help to develop your business!

October 22, 2021
Unprompted review

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