Awesome Books Reviews 

33,103
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 10,551 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention the exceptional overall quality of service and the smooth, hassle-free ordering process. Consumers frequently praise the wonderful selection of books available on the platform at extremely reasonable and affordable market prices. Many people also appreciate the remarkably swift delivery service, friendly postal support, and the extremely careful packaging that keeps items safe. Though some reviewers were not happy with occasional quality issues concerning book condition, such as worn covers or unexpected marks. A few customers also noted frustrating instances of delayed delivery times, longer shipping periods, unexpected extra charges, or missing parcels entirely.

What people talk about most

Product

Reviewers mention positive satisfaction with the great selection of books available at competitive prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Quality

Clients share positive opinions on quality, noting that orders arrive well packed and in excellent condition.... See more

Price

People report positive experiences with price, frequently highlighting very cheap and affordable options... See more

Service

Users describe positive interactions with service, consistently praising the quick, efficient delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I actually bought a book new for a gift but liked so looked on awesome books and purchased the copy. Fabulous condition -so good I could have gifted that copy. Great selection of books would recommend... See more

Company replied

Rated 5 out of 5 stars

Sometimes ordering online, books come in with some damage, not from Awesome Books! My book was packaged with care and came in perfect! This was my first experience purchasing from Awesome Books and it... See more

Company replied

Rated 5 out of 5 stars

This was my first experience of Awesome. I ordered a book just before publication date. It was cheaper than Amazon, it arrived more quickly than estimated. It was well packed and arrived in perfect co... See more

Company replied

Rated 5 out of 5 stars

Not only did Awesome Books have the awesome book I wanted - experimental photographs of William Fox Talbot - ‘The Forms of Nameless Things’ by Geoffrey Batchen, they had it at the very best price, t... See more

Company replied


Company details

  1. Book Store
  2. also in
  3. Rare Book Store
  4. Used Book Store

Written by the company

Awesome Books was born from a love for books: to not see books thrown away when they can still be read and their stories shared. As a global retailer, we offer millions of books, both used and new, at great prices. You can choose to buy a new book or a second-hand one for even better value. Our online bookshop has a wide selection of books from different genres and authors, so you can easily find your new favourite read. We believe in the power of books to offer an escape, teach us new things, and inspire our imagination. When you buy a book from us, we donate a book to someone in need. Join us in our love for books and help spread the joy of reading to others.

We live for our customers...

Hassle free shopping

Our mission is to make buying from us a great experience and totally risk free. If you are not happy with your purchase for any reason, simply drop us an email at cs@awesomebooks.com and we will resolve your issue to your satisfaction. If you want to return an item for any reason, you are free to do so within 30 days of purchase. Simple as that!

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

33K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

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4.7

All reviews

(33,103)

10,383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

books are clearly not checked before…

books are clearly not checked before being sent as i received my book with an old price tag on it (the price i paid was more than double the label) and a receipt inside with someone’s personal details including name and bank details!
delivery was quick i just think another quality check should be in place.

September 11, 2026
Awesome Books logo

Reply from Awesome Books

Dear

Thank you for your message, and please accept our sincere apologies for the inconvenience caused and for your recent experience with us.

We have already sent you an email regarding this matter. Could you please check?

Once you have reviewed it, please feel free to reply and we will be more than happy to assist you further and ensure this is resolved for you as quickly as possible.

Please feel free to reach out to us at cs@awesomebooks.com, and we’ll be happy to assist you.

We are very sorry again for the inconvenience caused and appreciate your patience.

Sincerely,

The AwesomeBooks Team

Rated 2 out of 5 stars

The books i received were so much…

The books i received were so much smaller than indicated in the pictures you used on the site. The books will not have the impact as gifts as I had hoped. Very disappointed

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Customer,

Thank you for your message, and please accept our sincere apologies for the inconvenience caused and for your recent experience with us.

We are sorry for the trouble you have experienced. We will do our best to resolve this for you and are happy to assist you further to ensure that the matter is resolved as quickly as possible.

We are very sorry again for the inconvenience caused and appreciate your patience and understanding.



Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

Awesome books had a NEW copy of a…

Awesome books had a NEW copy of a Tanazaki novel published classic that I could not find elsewhere.

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Larry,

We're so glad you found that special Tanazaki novel with us! It's wonderful to know we could help you discover a classic you were searching for. Thank you for your kind words.

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Easy to order

Easy to order. Fast delivery

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Sue,

We're happy to hear that ordering was easy and delivery was fast. We appreciate your positive feedback!

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Very clear and helpful info

Very clear and helpful info
on the website. Easy to navigate. Quick service. Straightforward and simple process

September 7, 2026
Awesome Books logo

Reply from Awesome Books

Dear Dawn,

Thank you for your wonderful feedback! We're so pleased to hear that you found the information on our website clear and helpful, and that you had a positive experience with our quick service and straightforward process. We truly appreciate your kind words.

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Super fast delivery and great prices

Perfect! Will definitely buy from here again.

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Elizabeth,

Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that you had such a perfect experience with us. We truly appreciate your support and look forward to serving you again in the future.

Kind Regards,
The AwesomeBooks Team

Rated 1 out of 5 stars

Awesome are awful ! For the second time in a row a book…

For the second time in a row a book ordered from Awesome Books UK has not been delivered to my address. The problem may be the delivery company they use but it might also be Awesome Books. At the moment I have to advise - do not use Awesome Books. I did warn them about Royal Mail ! Awesome apologise a lot but they keep using Royal Mail !

October 1, 2026
Unprompted review
Awesome Books logo

Reply from Awesome Books

Dear Customer,

Thank you for your message, and please accept our sincere apologies for the inconvenience caused and for your recent experience with us.

We are sorry for the trouble you have experienced. We will do our best to resolve this for you and are happy to assist you further to ensure that the matter is resolved as quickly as possible.

We are very sorry again for the inconvenience caused and appreciate your patience and understanding.



Sincerely,
The AwesomeBooks Team

Rated 5 out of 5 stars

Great service

Great service, and the book was in excellent condition. Thank you !

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Kathy,

Thank you for your wonderful feedback! We're so pleased to hear that you received great service and that your book was in excellent condition. We truly appreciate your support.

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable

September 7, 2026
Awesome Books logo

Reply from Awesome Books

Dear Sabrina,

Thank you for your wonderful feedback! We are delighted to hear that you found our service fast and reliable. We truly appreciate your support and look forward to serving you again.

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, well packaged and best price.

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Karen,

Thank you for your wonderful feedback! We're so pleased you were happy with the prompt delivery, careful packaging, and competitive pricing. We truly appreciate your support!

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Good value and came quickly.

Good value and came quickly.

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Kay,

Thank you for your kind feedback! We're delighted to hear that you were pleased with the great value and quick delivery. We really appreciate your support!

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Paid £3.59 for a HUGE herbal remedies…

Paid £3.59 for a HUGE herbal remedies book, delivered! Absolute bargain, as usual tbh.

August 1, 2026
Awesome Books logo

Reply from Awesome Books

Dear Graeme,

We're so pleased to hear you found such a great deal on a herbal remedies book! It's wonderful to know you're happy with your purchase and found it to be an absolute bargain. Thank you for sharing your positive experience!

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

The best

The best! Shops like this are heaven sent.

September 9, 2026
Awesome Books logo

Reply from Awesome Books

Dear Nikolaos,

We're so happy to hear you enjoyed your experience with us! Your kind words truly make our day. Thank you for your wonderful feedback.

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Book arrived promptly in good packaging…

Book arrived promptly in good packaging and looked brand new.
Very pleased.

September 9, 2026
Awesome Books logo

Reply from Awesome Books

Dear Lesley,

Thank you for your wonderful feedback! We're so pleased to hear that your book arrived promptly, was well-packaged, and looked brand new. We truly appreciate your kind words.

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

Books

Well so much choice and great prices and they are delivered in just a few days so what's not to like

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Peter,

Thank you for your fantastic review! We're so pleased to hear that you appreciate the wide selection and great prices, and that your orders arrive quickly. We're delighted you had such a positive experience.

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars
Awesome Books logo

Reply from Awesome Books

Dear Simon,

Thank you for your kind feedback! We're delighted to hear that you were happy with both the delivery and the service you received. We really appreciate your support!

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars
Awesome Books logo

Reply from Awesome Books

Dear Mario,

Thank you for your wonderful feedback! We're delighted to hear that you found our pricing and delivery to be exceptional. We truly appreciate your support!

Kind Regards,
The AwesomeBooks Team

Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy. I ordered 4 books at a great price, and they were delivered soon after exactly when they said they would be.

September 10, 2026
Awesome Books logo

Reply from Awesome Books

Dear Nicolette,

Thank you for your wonderful feedback! We're so pleased to hear that your ordering process was easy, that you found great prices, and that your books were delivered exactly when expected.

Kind Regards,
The AwesomeBooks Team

Rated 3 out of 5 stars

Average and definitely not Awesome...

Some books were OK but others were not. For example one had more coffee cup rings and gloop on it than I've ever seen. One has been left in the sun for that long that the reds and greens has all faded to a washed out blue. None of this was in the descriptions of these "used good" books and I wouldn't even call them acceptable!

September 7, 2026
Awesome Books logo

Reply from Awesome Books

Dear Customer,

Thank you for your message, and please accept our sincere apologies for the inconvenience caused and for your recent experience with us.

We are sorry for the trouble you have experienced. We will do our best to resolve this for you and are happy to assist you further to ensure that the matter is resolved as quickly as possible.

We are very sorry again for the inconvenience caused and appreciate your patience and understanding.



Sincerely,
The AwesomeBooks Team

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