AXA UK Car and Home Reviews

30,070

•

4.4

Insurance Agency

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Review summary

Created with AI, based on recent reviews

Looking at 2,965 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the online process incredibly easy and seamless for tasks like policy changes, getting quotes, and signing up. People frequently highlighted competitive and reasonable pricing, often finding it cheaper than other brands and appreciating consistent quotes. The service is described as excellent and efficient, with many valuing free online amendments. However, some customers also noted significant price increases at renewal, causing them to look for better deals. A few others experienced problematic service, citing difficulties contacting the company or administrative issues leading to wasted time.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding the quotes reasonable and competitive... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient and quick processes for car... See more

User experience

Users describe positive interactions with user experience, highlighting the ease and seamlessness of online... See more

Website

People report positive experiences with the website, finding it easy to use and navigate for various tasks... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Reviews shaping this summary

I’ve been with AXA for many years, and overall I’ve been very happy with their service. However, I do have one concern. I believe loyal, long-term customers should be treated much better. Instead of i... See more

Company replied

Axa made it very easy on line to remove my private plate prior to purchasing my new car. Then when collecting the new vehicle I was able to quickly swap the policy to my new car and then when the V5 a... See more

Company replied

They were so understanding. My husband died recently and I explained to Axa that I would be taking over the account, they were so professional, explained everything about the insurance to me and made... See more

Company replied

Needed new home insurance after my existing insurer's quote inexplicably tripled. Had a look at some comparison websites where all quotes were still normal but preferred a known brand so went with AXA... See more

Company replied

Company details

About AXA UK Car and Home

Written by the company

Welcome!

AXA offers 5-star Defaqto rated car and home insurance, health and life insurance, plus cover for businesses, landlords and vans.

We believe that your insurer should make life easier whether you need to claim or not.

Get a quote

Contact info

United Kingdom
www.axa.co.uk

4.4

Excellent

30K reviews

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Asks customers to review

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It was a very good quote, so decided to go for it. Very straightforward. Did it all online in a matter of minutes. Very happy

July 19, 2026

Reply from AXA UK Car and Home

3 days ago

Hello Colin,

Thanks for taking the time to leave us your review.

We're glad to hear the process of insuring your car with us was quick and easy and that you're happy with the price we've been able to offer.

Thanks for choosing us, and take care.

Rachel
AXA Customer Service Team

3 days ago

Easy format of the online system.

Easy format of the online system.
I have my home insurance with Axa, and it recognised me, and recieved a discount for the car insurance.

July 22, 2026

Reply from AXA UK Car and Home

3 days ago

Hello Eric,

Thanks for leaving us your feedback.

It's great to hear you were happy with the online process of taking out your car insurance.

Thanks for choosing us, and have a great day.

Rachel
AXA Customer Service Team

3 days ago

Speaking to a real person would be…

Speaking to a real person would be great otherwise good service

July 21, 2026

Reply from AXA UK Car and Home

3 days ago

Hello Helen,

Thanks for taking the time to leave us your review.

It's great to hear you're happy with the service we provide.

Should you wish to discuss your policy with a colleague, you can chat to us via the Live Chat function in your online account, email us at help@axainsurance.com or call our Help Team on 0330 024 1158. Our opening hours are Mon to Fri 8am to 8pm, Sat 9am to 5pm. Bank Holiday opening times vary.

Thanks for choosing us, and take care.

Rachel
AXA Customer Service Team

Updated 3 days ago

Total rip-off

Further to my review I got a very quick response…..and I have provided additional details……I have until 12/8 to renew so I’ll wait and see what they say

This is the first year I have been with this company and unfortunately someone sideswipe me in 2025. The client was dealt with quickly and settled with no blame to me and no impact on my excess or no claims discount.
Today I get my renewal which has gone up by almost 50%….. do the normal online checks and find that pretty much every other five Star provider is at least £300 less for the same or better cover…..
Quick call to AXA….. a joke… all in all 11 calls ranging on hold or cut off from 50 minutes: to 1 hour 26 minutes……
Eventually, someone answered the phone went through all the information basically told me that they’re not willing to do anything to reduce the fee…..
A real shame that they can afford to lose one small Customer and obviously won’t make any difference to them but to increase the costs by 50% they obviously don’t want my business…….. so it’s goodbye I say hello NEW provider

July 22, 2026

Unprompted review

Reply from AXA UK Car and Home

3 days ago

Hi there,

Thanks for leaving us your feedback on your recent experience.

I can only apologise for any price rise. I have requested some more policy details from you.

As soon as we get the info, we can look into this issue further for you and record a complaint.

Take care.

Rasheed
AXA Customer Service Team

4 days ago

Efficient knowledgeable service

I was unsure if my policy covered my new requirements. I was informed that it did not but the required amendments were carried out there and then and my policy is now up to date.

July 9, 2026

Reply from AXA UK Car and Home

3 days ago

Hi Michael

Thanks so much for leaving such great feedback for Craig, who dealt with your enquiry.

I'll pass this along to him, as I'm sure it'll brighten their day.

Rasheed
AXA Customer Service Team

4 days ago

Axa simply doesn’t exist anymore

Axa simply doesn’t exist anymore , they work through Davies Company - 1 ⭐️ feedback . Every time I call them to sort out my claim for the last 2 months they keep saying that they waiting for Davies Group . I don’t blame them operators as they are simply employees but Axa itself is SHITE!!!

July 1, 2026

Unprompted review

Reply from AXA UK Car and Home

3 days ago

Hi there,

Thanks for leaving your feedback on your recent experience.

Sorry to hear that the claim via the Davies Group is yet to be resolved.

While we underwrite home cover on behalf of them, they have access to the policy details and would deal directly with any relevant claims.

I have asked for more info via Trustpilot, so that we can help further.

Take care,
Rasheed
AXA Customer Service Team

4 days ago

Easy website to navigate

Easy website to navigate and extremely fluid process to Both renew or change car

July 16, 2026

Reply from AXA UK Car and Home

4 days ago

Hi David,

Thanks for taking the time to leave us a review.

It's great to hear that you found our website easy to navigate and the process for renewing or changing your car extremely fluid.

Lesley
AXA Customer Service Team

5 days ago

disappointed

I am very disappointed, for many years a customer still full comprehensive plus all sorts of extra services. And when the worst happened (an accident) of course not my fault they basically didn't solve anything I had to call them and everywhere else too. It's been taking them more than a year to return the excess, of course no compensation, a big disappointment considering that I was full comprehensive.

July 21, 2026

Unprompted review

Reply from AXA UK Car and Home

4 days ago

Hi Martin

Thank you for leaving a review and I'm sorry that it's not been a positive experience. I've sent a request for more information so I can take a closer look into this for you.

Lesley
AXA Customer Service Team

6 days ago

Good quote

I took out car insurance and it was quick and easy at a good price.

July 8, 2026

Reply from AXA UK Car and Home

5 days ago

Hello Linda,

Thanks for taking the time to leave us your feedback.

It's great to hear it was quick and easy to insure with us, and that you're happy with the quote we've been able to provide.

Have a great day, and take care.

Rachel
AXA Customer Service Team

6 days ago

Always Simple

Always Simple, Always Reasonably priced , Renewal sometimes cheaper , nice to have 1 service that doesn't feel like a vampire.

July 10, 2026

Reply from AXA UK Car and Home

6 days ago

Good morning,

Thanks for leaving your great feedback for us.

It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.

Jonathan
AXA Customer Service Team

6 days ago

Have been using them for years

Have been using them for years, their price has always been consistent even after claims were made, giving us no reason to shop around, saved us a lot of hassle on switching.

July 16, 2026

Reply from AXA UK Car and Home

6 days ago

Good morning, Neng.

Thanks for leaving your fab feedback for us.

It's so nice to see you've renewed with us again and it sounds like the process went nice and smoothly.

Jonathan
AXA Customer Service Team

7 days ago

axa is the best insurance company

July 19, 2026

Reply from AXA UK Car and Home

6 days ago

Hi Jarnail, thanks for taking the time to leave us a review.

We're really glad you're happy with all things AXA - please let us know if there's anything else we can help with!

Best wishes
Jasmin
AXA Customer Service Team

Jul 18, 2026

It was very easy to renew as all the…

It was very easy to renew as all the information I needed was shown on the reminder message and invitation to renew I received.

July 10, 2026

Reply from AXA UK Car and Home

6 days ago

Hi there, Pauline.

Thanks for your nice comments.

It's great you decided to renew with us again and found the process nice and easy.

Best wishes,
Jonathan
AXA Customer Service Team

Jul 18, 2026

Very helpful customer service agent. Unfortunately AXA increased my premium £79.12 for an accident that was not my fault, and one in which the third party admitted fault from the word go. Unacceptable in my opinion.

July 9, 2026

Reply from AXA UK Car and Home

6 days ago

Hi Ed,

I'm sorry we couldn't offer you a competitive renewal price this year and will log your feedback.

Please let us know if there's anything else we can help with by sending a message through your online account.

Take care
Jasmin
AXA Customer Service Team

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