azurafashiongroup.com Reviews 

Zero stars if I could. Have tried to contact azura to return an item but have had NO response with a returns QR code. Item was bought through boohoo who are very unhelpful with this issue also

ZERO STARS!
DO NOT PURCHASE FROM THIS COMPANY!

I purchased a D&G dress via Karen Millen but supplied by Azura Fashion UK. The dress was £600+. I must confess that on delivery the item didn't look like a D&G dress as I actually own a similar D&G dress in red. I returned it within 5 days. The Azura returns portal did not work and I eventually got Karen Millen support to provide me with a return code. Almost 1 month later I still had not received a refund although had chased it with Karen Millen support from week 1 , then received an email from Debenhams today saying that Azura says that they will not be issuing me a refund as the item shows signs of wear and that the labels have been cut off. Excuse me????? I will be pursuing this with PayPal.

Wanting to return an item can’t download the returns label for the past two weeks and still trying.
Back and forth on messaging my issue think I’m getting some where then takes me back to the same problem.
Will not ever use this company again and advise others not to.
Very disappointed ☹️

Absolutely do not order anything. To be charitable their customer service is just awful rather than a scam.. but better to steer well clear of this very poor vendor, selling through brand alley.
Ordered sunglasses. Didn't realise that it wasn't brand alley but there was a 'partner' involved... Azura. The goods were wrong and returned but the refund refund never arrived and brand alley washed their hands of it.
So beware of brand alley and do not go anywhere near azura.

Purchased an item via Boohoo. It arrived and looks nothing like the description online. I want to return it but the Azura return portal constantly comes up with an error message saying 'workflow error' and the website does not allow you to complete the contact for due to a 'temporary error'. I would not recommend this company.

Bought from Azura through Brandalley
The purchase arrived on time, but with no return label. Which is ok, I guess, but requesting the return label took over a week of daily emailing back and forth. The online chat bot couldn’t recognise any of the order numbers ( wasn’t clear which one to use as there were few as I bought through Brandalley)
In the end not Azura, but Brandalley helped me with generating the return label
Now I am chasing the update on the return, as it could only be traceable through Evri up to a certain point and then they advise to contact Azura.
Still waiting for the confirmation of returned goods
Will definitely avoid buying from them in the future

SCAM COMPANY
Bought a dress through Debenhams (again they also are so not what they were as company)
The dress arrived late and when I asked to return was sent to a bot. After many attempts to return sending me to portals that say they are blocked etc. I am now being told that the item isnt returnable. I have had it 3 days and when I bought no notice of non returnable status. THIS COMPANY IS BAD PLEASE DO NO USE

SCAM

Ordered jeans but they sent the wrong size and with the chat AI customer service replacement they use you only get 30% of your money back

There’s no real customer service, it’s all cheap crap from shein repackaged.

I wouldn’t be surprised if they were stealing your personal details from the order.

Misleading photos, cheap quality, and sizing that makes no sense. Shipping was painfully slow, customer service was unhelpful, and returning the item was a nightmare. Definitely not worth the money—shop elsewhere. I really hope people at this company have a conscience for the customers they fool.

i placed an order through debeham on the 9th of november, the item was delivered on the 25th of november, the item was not as described so i had to return. read lots of reviews about them and had to contact their customer service through email for return, a lin was sent which i used in generating a return code. returned the item through their stated courier, sent the tracking code and an email to the same customer service with a receiptof confirmation on the 27th. TILL DATE NO REFUND HAS BEEN ISSUED, I HAVE SENT COUNTLESS EMAILS TO THEM YET NO ANSWER.
Item delivered was very poor, the bag was full of treads pulling out, poor design, do not believe what they state on their website. customer service is very poor. I NEED MY MONEY BACK.

I ordered some tops via Debenhams and need to return them as they too big. However the returns portal doesnt work as they have associated an incorrect email address to my order. Have sent so many emails but not got a reply yet. Feel rather frustrated as I'm going away for a long break and not sure how to sort this! Spoke to the online team and waiting for the matter to be escalated!

Absolutely shocking quality. I bought a Gucci Marmont bag and it turned up with heaps of defects they never bothered to disclose. The return process was a complete joke. I sent through photos and still had to chase them nonstop just to get a refund. Their customer service was barely decent, but the rest of their operation is downright pathetic. I did some digging and it’s pretty obvious most of the “positive reviews” here are written by their own staff. I wouldn’t touch this company again. They’re nothing but scammers and conmen!!!

PLEASE SEE BELOW
I wish I could have given no stars. Goods arrived fairly quickly. But not liked and badly sized. Have been trying for 24 hours to register a return. Repeatedly asked for an order number only on a chat screen. Only to be told all the numbers provided in emails and paperwork in package are not recognised. Customer service replied to me email with a link which takes me back to the chat page. Who refer you back to customer services. I will continue to persue the refund through any means available to me. I will never use this company again. And will warn others not too as well
I have since this review been in email contact with somebody more helpful and apologetic from customer service.
They have now provided returns information. I am hopeful that the refund will be forthcoming without further delay.

I bought a pair of Azureaerie glasses over a month ago- Order# AZU18986 and still haven't received it as of today. Got 1 email after ordering it and no shipping status updates at all. I contacted the company by email and haven't heard from them ever.
To put it simply, I got robbed.
Francisco Tirado
Florida,US

Smart glasses SCAM.
No return address.
No reply from email sent.
DO NOT GET SCAMMED.

If I could give 0 I would.
I ordered (via Debenhams) a very expensive ring, this was returned to DBZ (Azure fashion Ltd) via special delivery tracked and signed for (received by them on the 29th May) I have still not had a refund - the excuse being given is that I used special delivery and not tracked 48 hours (tracked 48 hours only covers you for £250 -I paid extra for special delivery so as it was insured to the value of the item...please note the postage label they sent me was still the one that was attached to the parcel ). Despite numerous emails I still have no refund and am £1200 out of pocket.
Dreadful company to deal with. For those ordering from the UK don't be fooled by the Azura Fashion UK name - it is actually based in another country!

I ordered a maxi dress from Azura Fashion Group after spotting it online and it genuinely exceeded my expectations. The fit was perfect - material felt quality,not flimsy like some high street stuff AND IT CAME EXACTLY WHEN THEY SAID IT WOULD.… been a while since an online buy felt this fuss free!

What I liked most about ordering from Azura Fashion Group was how everything felt organised. I got regular updates, the tracking worked without a hitch and the item came neatly packed, no crushed boxes or weird delays. It’s small things like this that make me go back to a brand!

Had to return an item that I had ordered from Debenhams because the fit wasnt the best on me.. Honestly?? I was dreading the return process but Azura Fashion Group made it so easy. I got a response to my query within hours and the refund was back in my account within a week. Excellent communication and customer service!!

Ive shopped with Azura Fashion group a couple of times now and every experience has been top tier to say the least. The site is easy to navigate and the range of brands is brilliant. They’ve become my go to for luxury fashion