J utilisais la carte multi local le voyage me coutait aller retour 6,20. Aujourd'hui il est a 9,60. Augmentation de 25%. On ne peut plus prendre au guichet si on paie par carte, donc si on veu... See more
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I don't know if what they are doing is legal: We have purchased the 4-day interrail pass in first class so we do not have to buy tickets, we only have to reserve seats. However, their website does... See more
The SNCB International site was clear and easy to use. One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table... See more
Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting... See more
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Company details
About sncb international - nmbs internationaal
Written by the company
- best international fares online.
- e-tickets on most journeys.
- official sales partner for:
- Eurostar
- Thalys
- TGV inOui
- ICE
- Nightjet
- TGV Lyria
- Trenitalia
- etc...
- 7/7 customer service from the European rail specialist with 250,000 sales/month.
Contact info
Avenue de la Porte de Hal 40, 1060 Brussels, United States
- +32 70 79 79 79 (€0.30/min)
- www.b-europe.com
2.0
Poor
15K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where's the pdf button ??????
After getting the email through, there was no pdf attached. Try as I might with different browsers, still no luck. It could be "user error", but all communications must be compete idiot proof.
July 9, 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Rachel.
No problem on your side, only on ours. We 've been informed of a technical incident on Saturday 9 July affecting the fulfilment of our e-tickets.
Please contact us on +32 2 801 90 10 for having your e-ticket finalized or contact our customer service for a refund through www.b-europe.com/EN/Contact/Client-Service.
Website and booking path
Love your services website and booking paths easy to understand definitely recommend it see you soon 🙂🙂🙂
July 9, 2022
Booking and cancellation were both very…
Booking and cancellation were both very easy and effortless, thank you for that.
July 8, 2022
Unprompted review
Always reliable and helpful
Always reliable and helpful. Great app - makes travel trouble free.
July 7, 2022
Unprompted review
If I could give this 0 stars I would
If I could give this 0 stars I would. I reserved a ticket, then, after processing my payment it says there is an issue. My money is gone, and I have received no tickets. When I try to look up the booking number they gave me, it says no number exists, but my card got charged!
In response to your reply: I called this morning and the person I talked to was unable to fix our issue. She asked us to call again tomorrow. I was charged 60€ for my phone call with your agent. The issue was not easily solved. I have now lost 120€ in this ordeal.
Just updating so people are aware, this company now just cancelled my reservation.
July 2, 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your review, Zoe.
Your review goes along with a perfect DNR booking reference (7 letters) that includes your reservation, but it seems that your e-ticket was not generated correctly by the carrier's inventory system.
This can be fixed very easily nu contacting us on +32 2 801 90 10 or through www.b-europe.com/EN/Contact.
Such a high cancellation fee.
June 27, 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Annika.
We understand that it's not pleasant to have costs when cancelling your tickets.
However, as a distributor of international rail tickets, we have to apply the ticket conditions defined by the rail carrier that operates your journey.
Most rail operators offer various fares, with different prices and different aftersales conditions. This is why we advise to carefully read the fare conditions when making your selection.
We'll be pleased to provide any further help or information about international rail travel.
Good app and easy process
Good app and easy process. It took not two minute to complete the booking through the app.
June 27, 2022
Unprompted review
Help full thank you
June 26, 2022
Unprompted review
Every day delay
It's been one year that I've been working at Tour & Taxi. I've never EVER arrived on time, except during the holidays. Every week train are getting cancelled, it's ridiculous. Thinking about changing work because you cant count on nmbs. The line charleroi sud - bxl is just horrible.
June 24, 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback.
We're sorry to read that you are encountering repeated delays.
Be assured that both Infrabel (the rail network manager) and SNCB (the train operator) are making every effort to cope with many of the multiple factors that may directly or indirectly cause delays on the rail service.
We also warmly suggest to contact our customer service as you can apply for a compensation for frequent or important delays, as defined by the European Passenger Rights (more information on www.belgiantrain.be/en/support/customer-service/compensation).
Thanks to cancel my train ticket
June 23, 2022
Unprompted review
22.06.2022
22.06.2022: Incoming train Brussels-Bruges arrives at 14.32hrs (2 minutes late). The train Bruges-Knokke is supposed to leave at 14.33 and is on the same perron. They see the people coming put of the first train but close the doors and leave. 50 persons stand in front of a leaving train. This is definitely a miserable level of service and we have to wait one hour for the next train. My recommendation: Bad company. Bad management. Miserable service. Avoid them if you can!
June 22, 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, David.
We're sorry to read that your connecting train to Knokke was not allowed tot wait for the train from Brussels.
We kindly advise you to contact the SNCB customer service about this, who will enquire with the traffic regulator. Besides, you are entitled to claim a compensation for any delay of more than 60 minutes. Please use the contact form on www.belgiantrain.be/en/support/customer-service.
always there is first
as the 1st time am buying this tickets it was hard to combine the seats i didnt found it in the 1st ticket so i wish that my kids will stay around ) but in general fantastic app
June 22, 2022
Unprompted review
Refund? Yes. Amount? 0,00EUR...
Bought a ticket which I had to cancel 10 minuten after buying and only realiseren after that the refund equalizer 0,00EUR... why allow to manage and cancel your booking if you cannot get a refund?? For all the times my train has been delayed or cancelled, I at least expected a (partial) refund
June 21, 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Margot.
We understand that it is highly unpleasant to have costs when cancelling your tickets. However, as a distributor of international rail products, we have to follow the refund conditions of the rail carrier that operates your journey. These conditions differ from one fare to another. Some fares are fully refundable, some are partly refundable and some are not refundable at all. The full conditions of your tickets are detailed during the booking process and in your confirmation email.
If you purchased these tickets only a few minutes ago, feel free to call us on +32 2 801 90 10 as our operators might still have the possibility to undo the whole transaction.
Eurostar Seat booking
To Book the seats for Eurostar in September was going on very easy and really fast, very nice, top Service 👍
June 21, 2022
Unprompted review
WHere can I find the Invoice????
June 19, 2022
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Rien.
SNCB is exempt from the obligation to issue an invoice for the sale of tickets: your tickets can be used as a valid invoice and can be attached "as is" with your VAT return.
If for some reason, you would nevertheless like an invoice, you can get a simplified R376 invoice document at one of our station desks, on presentation of your original tickets.
Have a pleasant journey!
it was easy to use.
June 19, 2022
Unprompted review
PROCEDURE WAS OKAY BUT...
PROCEDURE WAS OKAY BUT.... THE PROBLEM WAS THAT I WAS SUPPOSED TO SELECT MY SEAT AND IT WAS IMPOSSIBLE FOR ME TO LOCATE WHERE TO DO THE SEAT SELECTION DESPITE ANNOUNCEMENT TO THE CONTRARY. IT MAY HAVE BEEN WELL HIDDEN SOMEWHERE IN THE SYSTEM BUT IF THAT WAS THE CASE IT IS NOT AT ALL USER-FRIENDLY
June 19, 2022
Unprompted review
Reply from sncb international - nmbs internationaal
Thanks for sharing your feedback, Alexandros.
When booking your journey, your seat will be allocated automatically bu the inventory system of the rail company that operates your journey.
In your case, you can still change your seat on the website of your rail operator (navigate to the "manage booking" section and enter your PNR booking reference of 6 characters).
Have a pleasant journey!
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