sncb international - nmbs internationaal Reviews 

Booked an overnight couchette from Salzburg to Milan. We were told upon boarding that our carriage had been cancelled and we had to sleep on normal seats with lights left on. We were then told we had to go to Munich to get a refund, which has still not been paid, despite going to the ticket office in Milan and submitting an online compensation request.

Excelent service, very clear platform to buy online tickets.

I was supposed to take a train from Leuven to Mainz, but in Liege my train was cancelled. But there is another train going the same way (Thalys) I go to the ticket office hoping they will give me a ticket to the private train (more expensive) but all they do is give me a free ticket to Aachen (far from Koln) and say good luck! If I use their option I won't be able to make it to Mainz today. So I had to buy a ticket with the private train. They throw you across the border and then you are German's problem. Then the customer service number for Belgian international rail doesn't work, says the number isn't in use.. what a piece of (word removed) system

Seamless process from booking to getting the ticket on my phone.

refund of ticket that was cancelled, was so easy, it took me 5 minutes! great service!!

Easy to use. For once an intuitive website. Really helpful to see train availability.

Non-existent customer service. Emailed them with a question as to how I can avoid problems with digital tickets after almost being fined due to problems with the app (by an incredibly rude inspector, who cut me off before I could even explain the problem and straight up refused to look at me. I don't expect any help or understanding, but I didn't know patience and politeness had been scrapped from the job description too.) Never got a reply. I'm out here trying my best to prevent problems in the future from my end as a customer, but I guess we aren't worth their time.

No food whatsover but did get charged Never buy tickets

The ticket ordering went fine, but my previous reservation (with a lower price) was lost.

It was much better than the traffic at the main post. The specific informations were very clear.

I'm thankful

Difficult train journey across borders and multi-legs, all provided with no fuss and a cheap price!

I am afraid I cannot recommend this company. It seemed like a good idea to book our entire journey from St Pancras to Cologne in one ticket. However, the train we had been allocated from Brussels to Cologne only gave us 13 minutes to make the connection - just about ok if Eurostar is on time and you know your way around Brussels Midi but otherwise not.
Two days before travelling, I spotted on Deutche Bahn that our train was cancelled. Nothing from SNCB informing of this.
I rang SNCB to find out what we should do. The British number just kept cutting us off. I rang Belgium. Forty minutes in a queue on a premium number my call was answered. I was offered the next train - on Thalys - at a supplement of well over €100 or to take a train two hours after the one which was cancelled.
Things went downhill when we arrived in Brussels. As I had imagined, the huge number of people getting off Eurostar made it impossible to move speedily to another platform. The announcement that we had arrived was before the train had stopped all making them able to claim that the Eurostar was not delayed - nicely relieving them of any obligation to let us get on the Thalys which was the next train. The queue to book a later train stretched out of the door. Since we had nothing better to do, we joined it. Finally, we were given the bad news. We could not take the Thalys and had to wait until 6-25 for the next ICE train. There was chaos all round - many raised voices - Belgian staff blaming Deutche Bahn and suggesting we all write to them.
The 6-25 duly arrived, the platform was changed twice at the last minute resulting in a mad scramble to board the train before it left. At least half did not make it. The train broke down just before Aachen and we finally arrived in Cologne at 8-50pm - two and a half hours after our original cancelled train would have done.
There was one last twist in the tale of this horror show. I checked our return journey from Munich to Brussels. The trains we have been booked do not match up with our connection at Frankfurt leaving before we arrive. Never again!
The reply from the company (see below) makes it clear that the cancellation of our onward train does not entitle us to get the next available train if it is a Thalys.
In future I will book Eurostar and any onward journey myself as separate bookings.
Rotten service all round.

Seat reservation is supper easy after you able to add departure and arrival destinations.
I don't know whether it is supper hard to add Dep. and Arr. to your system because I am a Eurail Global Pass holder. I had to try more than 30min in front of computer and try to add above.
I was lucky enough to reserve Paris to London and London to Brussel in two consecutive dates.

We booked the ICE travel and the train was cancelled. We never got a refund and were unable to travel on the Thalys since it is a different company even though it was traveling the same route. The replacement trip would have taken 4+ hours and would have gotten us there over two hours later and no refund was offered. When I emailed, I never got a resonse

Unfortunately I cancelled my journey with SNCB, through personal circumstances & received a reply but no refund.
I e-mailed them on 14/07/2022 but I have had no response. I have also contacted them through the online contact form to no avail.
I wish to travel again with them but I have been put off by the poor customer service.

We booked 2 Eurostar tickets through SNCB on the 29th of July for the 21st of August, and received our ticket number and seat allocations, but no actual e-tickets. The website is still saying "your booking is being processed". However, an amount of £55.36 has been taken from my bank account despite the fact we did not receive the tickets we paid for. Poor service. We tried phoning and had to wait on hold for a long time only for the call to then be ended.

Possibly the most difficult thing I have ever tried to do (short of giving birth) Why is this process SO convoluted and with SO LITTLE explanation - pass code for digital tickets not valid !! It's 2022 for heavens sake - update your system !!!!
I could not have achieved this without the help of Man in Seat 61

Since my original train was cancelled because of heat problems, I still had to pay the new ticket. I hope they will reimburse the 2nd trainticket we had to book because of the train cancellation.
Thanks

Fast and easy to navigate. Plenty of info on internet page - care needed to go over everything - but not overwhelming.