Brand Identity Reviews 

My 2nd order as click and collect so easy to use. I had a few issues with logging into my account my fault used 2 different email address but Charmaine was straight on the phone helping me and has stayed in contact with my order. Very impressed.

Charmaine was excellent and helpful from start to finish

Fantastic service, quick responses, great quality clothing.

Thanks for an easy to use website and a great service, Charmaine emailed me after my order as I forgot to add my daughter’s name for the embroidery. Appreciate it.

Always a great service with Charmaine especially with an eye for the detail and double checks to make sure the order is exactly as required.

Charmaine Tilley has excellent communication, and is working hard to meet tight deadlines for me which not only makes getting the embroidery just how I want it really easy but is very much appreciated when the pressure is on!
Likewise, over the counter service at the Brand Identity location near Southend is user friendly - everyone is super helpful.
A wide range of products to suit every need - in my case a variety of t shirts printed and embroidered for a small festival to wear at the festival and as keepsakes - so good quality for longevity is required (and provided)!

Great service. My second order placed through Charmaine who is as helpful as ever!

Super fast and helpful responses to my emails. Thank you, Charmaine!

Always a good professional service provided threw Charmaine always helpful and prompt with my orders too highly recommend dealing with your orders threw Charmaine

I’m very pleased with the customer service – always prompt, helpful, and professional. Charmaine in particular has been excellent: friendly and efficient. It’s a pleasure dealing with someone so reliable and committed

From start to finish Brand Identity have been fantastic! So helpful in constructing designs, really felxible with last minute changes and such speedy communication! Charmaine has been amazing and a real credit to your company!

The Brand identity team are great,especially Charmaine they are very patient and understanding, produce great merch for Southend Pride.

Very helpful staff and company..
And products are good quality but affordable.
I will highly recommend. 😊

Happy Wednesday.
My Third time of ordering directly via the lovely Charmaine. Always comes across polite on her emails and she has seriously worked her magic on this last order of mine, we need this uniform for a Super Car Event this Sunday 💥
No messing, quotes were submitted, a change of delivery address, the order processing has gone smoothly, let's just hope that DPD strive to give the same service to deliver these to me on successfully and as requested by Charmaine on Saturday !
Thank You as always Charmaine for your prompt assistance and professionalism.
An Asset to Brand Identity
Katrina of
Lillian Stanley Financial Services

Brand Identity made our school’s Year 6 Leavers hoodies. 66 hoodies delivered on time. They were brilliant quality too. The children were so pleased with them, and Louise and Charmaine were great to deal with liaising to get everything just right for this special occasion. Thank you.

We have used Brand identity for years. Quick, professional and friendly. Charmaine Tilley is always on hand to help with our requests. The products are always of a good quality.

Great service and very helpful. Always get my work tops with logo here. Definitely recommend

Roxy was Very professional,polite and a great service with a smile !!
Definitely will take my business there again great looking clothing with my company name standing out !!

Another great experience with Charmaine, thank you as always.
Speedy service and the team always go above and beyond. Thanks you!

Charmaine Tilley is fantastic at getting back to me on my orders a great service. Thank you very much