Avoid signing anything with this company
We signed a rental contract in 2014 for a Ricoh MP C2003 which should have ended in 2019, in 2017 they came to our business and showed us a little monthly savings but we had to re-sign for a further 60 months for the same machine. After 12 months the savings had evaporated by an increase and now 12 months later another increase. Avoid signing with these guys for savings that only lasts 12 months and you are back to square one plus some. They will try to get you to keep the same device and extend you for more time on the contract. Its sort of like paying off your car already and then paying it again for their profit margin! We have since asked for a payout from them but was given a payout “payout quote proposal” which was 3K over what the remaining minimum monthly is, we asked for explanation and we received the following “I understand that you may not be happy with the proposal, and is your right not to accept it and continue on, business as usual for the remainder of the agreement you have in place.”
Contract number #226-03193019-001 Ricoh MP c2003 serial number E204R870019