I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly. I... See more
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Review summary
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Reviews shaping this summary
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... See more
Company replied
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame... See more
Company replied
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and deve... See more
Company replied
Company details
Contact info
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, United Kingdom
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4.8
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The after sales service offered by… Philippa & Inge
The after sales service offered by Babyliss is exemplary. My particular product had a slight fault and the guys from Babyliss sorted it out for me. Great company.
June 12, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service is second to none
Customer service is second to none, no beating about the bush with excuses, My appliance was a year old and Babyliss was prompt to reply to my email and the fastest resolution ever, well done BABYLISS!
June 10, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Faulty product
I contacted Babyliss about a faulty set of men's clippers.
Within 24 hours I was informed that a new set of clippers were being sent to me as the faulty ones couldn't be fixed. Outstanding customer service from start to finish. Would recommend this company to anyone and will definitely be purchasing future Babyliss products.
June 9, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Very helpful and I love the…
Very helpful and I love the straighteners by Babliss better than any others I used
June 8, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
Excellent customer service. Had a faulty product and customer service went above and beyond to resolve the issue. Can't praise them enough
June 5, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Defective curling tongs…
A problem with defective curling tongs was rectified within two to three hours of contacting customer service. I was informed a replacement would be sent out within a couple of days, which is very good customer service.
June 5, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I had to contact their support email as…
I had to contact their support email as my appliance was slightly faulty, but their response was unbelievably fast and very clear and direct about what they needed to see. Even when my emails to them went to drafts and i forgot, many months later i replied again, and they still responded so fast! incredible service and made it easy for someone to come with them to a complaint. the person i was dealing with was Yonma and they were excellent.
June 4, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
My problem was dealt with efficiently…
My problem was dealt with efficiently and with great understanding.
All resolved in a few hours.
I am very pleased with the outcome.
Babyliss Customer Service is second to none.
May 28, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
I received excellent customer support…
I received excellent customer support for a product that failed after 3 years, from the first contact everything was handled perfectly and I have now got a replacement issued with extended warranty. Process was so good and with real customer focus! Well done!
May 28, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Brilliant Product & Terrific Customer Service
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and developed a fault. Customer service were brilliant at quickly replacing it. (It came today, which took only a few days to arrive.) They are prompt, efficient, polite and kind. Great service which other companies could learn from.
May 22, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service is fantastic
Customer service is fantastic, my problem was sorted very rapidly , much appreciated, thank you
May 27, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
no problem getting a replacement…
no problem getting a replacement hairdryer when my one stop working very good response from customer service center
May 21, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Excellent customer service
Excellent customer service. Replacement en route and all done easily by email.
May 20, 2026
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Trimmer fault - brilliant service
I recently had a problem with my Babyliss Trimmer which up to that point had been a great product. Customer services were superb when I contacted them. They guided me through what information they needed, what photographs to send, were really friendly and helpful all the way through. They have promised me a replacement trimmer which is now on its way.
Brilliant team who dealt with my problem fantastically!
May 20, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service for Hair Clippers
Philippa and Sandra were both quick to respond to my issue with BaByliss hair clippers not being able to charge. They ordered me a replacement the same day and extended my warranty. They deserve nothing less than 5/5.
May 19, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Received prompt reply from my initial…
Received prompt reply from my initial email and my replacement Babyliss tong is on the way to me, and it s good that I don’t have to return the faulty one.
Great service.
May 19, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer Service
Had a problem with a hairdryer I had purchased in December the customer service I received from Inge and Sandra was exceptional a new hairdryer is on its way with an extended warranty- thank you both very much
May 19, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Curling tongs
Very quick to respond to my query and excellent customer service . Action was taken straight away. Great service
May 18, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fantastic Customer Service
The prompt responses, clarity of communication and honest concern about the issue I raised were very welcome. My problem was resolved entirely to my satisfaction within 48 hours ~ excellent!
May 18, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
A thoroughly competent a experienced engineer attended
Ashley, the engineer, was impressive and worked assiduously on my unvented cylinder. I felt utterly confident in him and was totally justified. Well done, British Gas!
May 18, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
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