I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly. I... See more
Company replied
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Review summary
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I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... See more
Company replied
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame... See more
Company replied
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and deve... See more
Company replied
Company details
Contact info
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, United Kingdom
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4.8
Excellent
601 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very helpful in dealing with my faulty…
Very helpful in dealing with my faulty appliance. Responded quickly and resolved promptly. Thanks again
January 21, 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Contacted Conair Customer Services…
Contacted Conair Customer Services regarding hair straighteners that were failing to heat up.
Within 2 hrs, I was informed the hair straighteners were being replaced and I would receive these within the nxt 7 days. My current 5 yr guarantee also extended for 6 mths .
Customer Services were excellent, understanding and caring ensuring their customers' needs are met.
January 20, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Sent replacement hair-dryer
I had a hair dryer that was almost out of warranty. The plugs were bending so it made it too dangerous to use. After messaging the Conair team they asked for some pictures and info, then provided me with a replacement hair dryer! Excellent customer service and a reliable warranty. I would not hesitate to buy their products again knowing they treat customers with respect and honour the warranty provided.
January 12, 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Great Customer Service
My appliance from Babyliss stopped working within a year of purchase, however, the customer service was brilliant. The team were really helpful and streamlined the process of replacing the item which was still within the guarantee window. I usually dread having to go through customer service calls, but have been genuinely impressed with how quick and concisely the issue was dealt with.
January 14, 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Given the BaByliss Men 10-In-1 Carbon…
Given the BaByliss Men 10-In-1 Carbon Titanium Multi Trimmer, model number MT727E. For Xmas. Broke 2 weeks later. Springs hurting out of an attachment.
sorry, my item it a Babyliss ref no- 7256U type - T165a
Bought in the UK
January 7, 2026
Unprompted review
Reply from Babyliss
Hi Carl,
Thank you for reaching out, and I’m sorry to hear that you’re experiencing an issue with your appliance.
Please note that your message has come through to the UK customer service team, and the appliance shown does not appear to be a UK model. If you are not based in the UK, we kindly ask that you delete this review and contact the relevant customer service team for your country.
If you are based in the UK, please contact us directly at ukinfo@conair.com, and we will be happy to investigate and assist you further.
** Please provide us with your email address or telephone number so that we can assist you further, otherwise, you can contact us directly at ukinfo@conair.com or you can call us on 0370 513 3191
Kind regards,
Yomna.
Conair UK Customer Service
Very happy customer!
I had a problem with an old set of Babyliss heated rollers and it took a while to find out that it could not be repaired. They gave me a significant discount off a new set, despite the fact I wanted to get a larger set than I’d had. It was delivered very quickly and I’m delighted with it as they have updated various parts and it’s hugely better than the old one!
January 10, 2026
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Brilliant service
Very fast response and brilliant information on what to send for the details needed. Swift action and result/ Well done.
January 9, 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
The nozzle was missing from my…
The nozzle was missing from my hairdryer box. A whole new hairdryer was received a few days after I contacted customer services. Even the guarantee was extended as I had purchased it in advance as a gift. Returns process was quick and easy
January 6, 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
What a great company
What a great company. My hair trimmer developed a fault with weeks left of a 5 year warranty. After sending them an email they quickly responded requesting details of the product and fault which I sent. Unlike many companies who make things hard Babyliss within 48 hours had agreed to replace the product with a limited warranty. What an excellent service and sets an example for others to follow. In all honesty the trimmer prior to this faulty had been brilliant. 10 out 10 Babyliss, for service and products.. Simply the best!! Thank you...
January 6, 2026
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Great costumer service
Great costumer service, sorted my problem fast and efficient.
January 6, 2026
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Faultless customer service
The best and quickest customer service I have ever received and resolved the issue with a replacement product with a week over the festive period too. Faultless service.
December 23, 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Exceptional communication
Exceptional communication . Immediate responses to mails sent in spite of it being the Christmas Holidays. Very impressed indeed A brilliant company to deal with. Nothing was too much trouble. Would certainly recommend.
December 29, 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Fantastic service
I cannot fault the customer service I received to day .
My rotating hair drying brush was faulty & still under guarantee so an email was sent asking if there was anything that could be done .
A replacement was sorted & a £10 goodwill gesture added which was such a kind thing to do .
Thank you so much
December 31, 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Hairdryer stopped working after 1…
Hairdryer stopped working after 1 year..unable to be fixed an new replacement sent out.. excellent customer service
December 31, 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Service was absolutely excellent very…
Service was absolutely excellent very helpful very easy to contact reply was very quick also
December 22, 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Superb Customer Service
Straighteners developed a fault after 12 months and were still under guarantee. Emailed customer service , responded immediately with additional info requested and had a confirmation new straighteners were being dispatched - all within 48 hours. Straighteners received 2 days later - in the week before Christmas! Exceptional service and hair maintained !! Excellent. How customer service should be. Thank you.
December 20, 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna
Customer Care Team
I have contacted the customer service…
I have contacted the customer service because my straightener stopped heating, which was weird as my previous I had gifted to my mom after almost 10 years using and it still works great.
Without any issue or delay they sent to me a new one which arrived plenty of time before Christmas.
I am beyond thrilled with this customer service experience.
December 19, 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna
Customer Care Team
Brilliant customer service
My hair straighteners suddenly decided to stop working. As they had a 5 year guarantee and were only 2 years old I contacted Customer Services for advice. After talking to Angelika, she detailed in email the information needed. This was duly sent. My original phone-call was late on Monday afternoon, Tuesday morning I received an email to say the straighteners would be replaced FOC. Wednesday morning I received them. Fantastic!
December 15, 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna
Customer Care Team
Best experience ever
My 2½ year old straighteners developed a malfunction. As they had a 5 year guarantee, I emailed Babyliss with the details. I received an immediate response asking for relevant info and pics of the product. I responded to this after they had closed but by 9.30am the next day, I had a response saying a replacement set were being dispatched and giving details of how to return the faulty set including a paid postage label.
Absolutely brilliant service. 10/10. Thank you so much. Others could learn a lot....
December 18, 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna
Customer Care Team
They have the worst payment processing!
They have the worst payment processing! Ordered $500+ dollars worth of items. Checked my bank account and there were 3 charges totaling $1000+. I called and was told oh those are soft holds on the order and will fall off in 2 days. This would be fine if everyone was made of money and not trying to buy additional Christmas gifts at the same time. So they have $500+ of my money locked up in my bank account for 2 days probably 4 now as the weekend is coming. I have never had a company that sells goods do this in my 36 years. You need to look into this and figure out a better way to process these payments. Absurd.
December 11, 2025
Unprompted review
Reply from Babyliss
Hi
Thank you for your review we do welcome all reviews and we will most certainly pass you comments on. I am sorry to hear you are not happy with the service received .However please be advised you have come through to the UK review platform and we are not able to assist you with this you would need to contact the USA department they should be able to assist you further. Please see below
feedback@conair.com
https://www.conair.com/en/CustomerSupport?lang=en_US#cs-contact
Could I also kindly ask you to remove the review as this platform is for the UK only . Thank you . Kind Regards
Angelika
Conair Customer Care Centre
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