I absolutely love my hairdryer - great control on speed, temperature and direction! I'd say better than the fancy ones at three times the price. I have really thick hair and it copes amazingly. I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased a £100 pair of hair straighteners in October 25 and recently started getting an error which stopped them from being used. I contacted Babyliss support who were efficient, friendly and more... See more
Company replied
Babyliss have been amazing, my straighteners were faulty but after a few quick replied emails they sent out a new pair under warranty. The service I received was great, can't fault the service, shame... See more
Company replied
I love the Big Hair Rotating Hair Dryer Brush, which easily smooths my wavy-curly hair into lovely natural-looking straight hair. I've used it for years. The latest one was still in guarantee and deve... See more
Company replied
Company details
Contact info
Conair Group Ltd, Maplewood Crockford Lane, RG24 8YB, Basingstoke, United Kingdom
- 0370 5133191
- ukinfo@conair.com
- www.babyliss.co.uk
4.8
Excellent
603 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent customer service
Excellent customer service, my straightener stopped working and I was met with very kind customer service who were very helpful and sent me out a new one straight away
September 18, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
I bought some trimmers 2 years ago and…
I bought some trimmers 2 years ago and the lever has broken off. Babyliss have been sooo helpful and have provided a replacement trimmer. Thank you
September 16, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Great service!!
Very prompt and efficient dealing with my issue. I think I initially spoke with Yomna over the phone who was very polite and helpful. Thank you
September 16, 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
My hairdryer was faulty but the…
My hairdryer was faulty but the customer service was excellent. Very helpful and quick to provide a replacement
September 11, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Customer service has been amazing
Customer service has been amazing. Responded to my email within the day and now they have resolved the issue within 2 days. Very impressed and happy with the outcome thank you.
September 12, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Had a faulty hair straightener the…
Had a faulty hair straightener the company replaced it with no problems very efficient
September 8, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Air styler broke within 8 months of use…
Air styler broke within 8 months of use so I contacted the support teams, extremely fast responses even over email and issue was resolved within 2 hours with a new product being sent
September 6, 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Faulty hairdryer after 8 months use
I had a hairdryer that became faulty after 9 months of use, spoke to customer service about my issue and they were able to sort it through a few questions and images, and they have sent me a replacement! Emailed me back within 2 hours, thankyou!!!!
September 1, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service
Excellent customer service, problem resolved in a couple of days,
September 5, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Shaver developed a fault & was sent a…
Shaver developed a fault & was sent a replacement
Very pleased with the service
September 4, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
This is the first Babyliss product /…
This is the first Babyliss product / beard trimmer I have bought, it works fantastically and their support has been second to none, I highly recommend Babyliss.
September 4, 2025
Unprompted review
Reply from Babyliss
Good Afternoon,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Amazing post sale customer service
September 3, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent service, replacement within 4 days!
Excellent service, I recently had a pair of straighteners that I had purchased for my Partner break. The light would come on but they would not heat up. I reached out to babyliss product support for help. They asked a few details about the product then without quibble sent out a replacement straight away. Can’t say fairer than that. I had a replacement within 4 days!
August 31, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Excellent customer service
I had a hair dryer which would only blow lukewarm air, and was still within it's warranty. My issue was reviewed, assessed and a replacement organized within an hour of contacting customer service. I've not had any issues with Babyliss items previously (my straighteners are still going strong after 10+ years) and after such a good service with the faulty hairdryer I'd definitely buy from Babyliss again
September 2, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Great Customer Service
I bought a trimmer last year, now unable to hold a charge so contacted Babyliss & all sorted out in a couple of emails. Supplying me with a new trimmer & extended the warranty on it by 6 months as well. Great customer service provided & can't fault the way the company as acted in response to my issue, would highly recommend them & will definitely buy this brand again.
September 2, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Babyliss . Excellent product and service
Babyliss has been exceedingly fair in renewing tongs that fail.
I have received swift resolution to the problem when my gas tongs no longer heated up within the guarantee period .
New tongs were delivered practically by return which I appreciated as I use them daily.
I would recommend their product and their service.
August 30, 2025
Unprompted review
Reply from Babyliss
Good Morning,
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Yomna.
Customer Care Team
Very efficient professional and speedy…
Very efficient professional and speedy response
August 21, 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Issue with hairdryer that was promptly resolved
I had an issue with my hairdryer after having it one year, but on raising my concerns via email, I had a reply and resolution after sending some evidence within a week. Very happy with Babyliss’s customer service and speed of reply.
August 19, 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Replied via email within 24hr and was…
Replied via email within 24hr and was very helpful! Issued a new item as mine was still within warranty. Very happy with the response. Usually customer service experiences can be so disheartening but not this one x
August 20, 2025
Unprompted review
Reply from Babyliss
Good Afternoon
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
Customer service 👌🏻👌🏻
I work with manufacturing on a regular basis within my career and there is a tolerance or small amount of errors made in production. Customer service is what makes a company.
I will be sticking with Babyliss after excellent customer service. I know have there heated brush and straighteners and am happy with both products.
August 20, 2025
Unprompted review
Reply from Babyliss
Good Morning
Thank you so much for your feedback, we are delighted to hear that you are happy with the service you received and how it was resolved.
If we can be of any further assistance please do not hesitate to contact us again.
Kind Regards,
Angelika
Customer Care Team
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