Baby Store UK Reviews 17

TrustScore 4.5 out of 5

4.6

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Company details

  1. Baby Store

Written by the company

As a leading online baby and toddler retail destination, Baby Store UK is committed to providing an all-inclusive solution for your little one's needs. Our product range is curated with the utmost attention to detail, ensuring we cater to every stage of your child's development. From the thrill of expectancy to the journey through infancy and into the toddler years, we're here to offer our support with high-quality, stylish and safety-conscious products. Our offerings span across various categories, from nursery furniture to pushchairs, prams and car seats. If you're setting up a cosy and safe nursery, you'll appreciate our selection of cots, cribs and nursery room sets. In addition, we offer a line of nursing chairs designed for comfort during those special feeding moments. For those on-the-go, our range of pushchairs, prams and travel systems cater to all lifestyle needs, while our selection of car seats assures safety during every journey. More than just a retailer, we see ourselves as partners in your parenting journey. Our commitment to your satisfaction is reflected in our prompt and efficient customer service, always ready to assist with any queries or concerns. So whether you're a first-time parent or have experienced the joys of parenting before, Baby Store UK is here to offer products and services tailored to meet your needs, making your parenting journey easier and more enjoyable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

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Rated 5 out of 5 stars

Fantastic Customer Service

This was my first time shopping with Baby Store UK. Their customer service is first class, queries are answered extremely quickly and couldn’t be more helpful. I worked in customer service for a large retailer for 21 years, and to say I am very impressed by Baby Store UK’s service would be an understatement. Gold standard!! Thank you so much.

April 25, 2025
Unprompted review
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Reply from Baby Store UK

Thank you so much for your amazing review! Coming from someone with your customer service background, your words truly mean a lot to us. We're thrilled we could make your first experience such a positive one.

Rated 5 out of 5 stars

I ordered my daughters pram on the…

I ordered my daughters pram on the Wednesday evening and got it on the Friday at 1pm couldn't believe it very impressed pram was just like in pictures my daughter loves it so very happy will definitely been using again thank you.

March 20, 2025
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Reply from Baby Store UK

Thank you so much for your lovely review! It truly means a lot to us that you’re so happy with your order. We hope your daughter has lots of wonderful adventures in her new pram! 😊✨

Rated 5 out of 5 stars

So so happy I decided to order our car…

So so happy I decided to order our car seat with Baby Store UK after having a horrendous experience with Halfords!
We waited over a month with zero contact from Halfords which resulted in me having to cancel the order. I then placed a new order with Baby Store and received the car seat the next day!! Wish I'd have known about these beforehand but will definitely use these in the future and would highly recommend!

March 6, 2025
Unprompted review
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Reply from Baby Store UK

Thank you so much for your lovely review! We’re really sorry to hear about your experience with Halfords, but we’re so glad we could turn things around for you. It’s amazing to hear your car seat arrived the very next day! We truly appreciate your recommendation and look forward to helping you again in the future.

Rated 5 out of 5 stars

Great price and a quality service

Great price and a quality service

January 3, 2025
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Reply from Baby Store UK

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience and truly appreciate your support.

Rated 5 out of 5 stars

Excellent Quality and Service

As first-time parents, we were a little overwhelmed when it came to choosing the right products for our baby, but these guys made the process so easy! The website is user-friendly so it's easy to find what you're looking for. The quality of the furniture is top notch – sturdy, beautiful, and feels like it’s built to last.

Customer service was amazing! We had a few questions about which products would be best for our baby’s nursery, and the team was incredibly helpful, offering thoughtful advice that really made a difference. Delivery was prompt and we were kept in the loop until it arrived.

We’ve now used Baby Store for multiple purchases, and every one has been flawless so far. I highly recommend them for anyone looking to furnish their nursery with some good quality items.

December 20, 2024
Unprompted review
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Reply from Baby Store UK

Thank you so much for your kind words! We're thrilled to hear that our website, products, and customer service helped make your experience as first-time parents easier. It's wonderful to know that the quality and service exceeded your expectations. We truly appreciate your continued trust and recommendation.

Rated 5 out of 5 stars

The customer service was outstanding

The customer service was outstanding, and the product was exactly what I was looking for.” “I was so pleased with the service I received from this business. They went above and beyond to help me find the perfect item.” “I was very impressed with the quality of the product I received

December 11, 2024
Unprompted review
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Reply from Baby Store UK

Thank you for your lovely review! 🌟 We’re so glad you had a great experience and found the perfect item. Your kind words about our service and product quality mean the world to us. If you need anything else, we’re here to help. 😊

Rated 5 out of 5 stars

Great service and great product

Great service and great product! Could not recommend enough! It’s my second child now and I’ve ordered twice, both flawless! Thank you so much!

November 8, 2024
Unprompted review
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Reply from Baby Store UK

Thank you so much for your amazing review! 🌟 We’re truly honoured that you chose to shop with us again for your second child – that means so much to us! It’s wonderful to hear that both experiences were flawless and that you’re happy with our service and products. Wishing you and your growing family all the best – we’re always here if you need anything! 😊

Rated 5 out of 5 stars

The quality is definitely unmatched and I can’t wait to build the rest of his nursery!

My partner and I ordered a new cot for our son after purchasing one a few months ago from Argos. Unfortunately, the one we ordered was poor quality and we didn’t feel it was worth the price. We decided to check out one of Baby Stores UK cots after a recommendation from a friend and I wish we had ordered from them from the beginning now! The customer service from the company was amazing and it was so refreshing to have such polite and lovely people on the other end of the phone! When the cot arrived, there was a single screw missing and as soon as we contacted them, they were incredibly quick to respond and get a screw with another spare sent out to us! I would highly recommend and will definitely be ordering from them in the future. The quality is definitely unmatched and I can’t wait to build the rest of his nursery!

December 2, 2024
Unprompted review
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Reply from Baby Store UK

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us and that you're happy with the quality of your new cot. Providing exceptional customer service is at the heart of what we do, so it’s great to know we could make things right so quickly for you. We’re honoured to have been part of your nursery journey and can’t wait to help you with the rest. 💙

Rated 5 out of 5 stars

Amazing quality items

Amazing quality items, highly recommended.

November 20, 2024
Unprompted review
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Reply from Baby Store UK

Thank you for your kind words! We’re so glad you’re happy with the quality—your recommendation means a lot to us! 😊

Rated 5 out of 5 stars

Baby Store UK

We used Baby Store UK as first time parents and was very pleased!! Not only were the products we purchased amazing and excellent quality, the website was very helpful too, with clear images and great product descriptions. We were kept informed of our order and the delivery came on time. We will definitely use Baby Store UK again. No issues at all and our baby now has the perfect nursery!

November 30, 2024
Unprompted review
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Reply from Baby Store UK

Thank you so much for your lovely review! We’re thrilled you loved our products and found our service helpful. It’s wonderful to know your little one now has the perfect nursery—wishing you all the best! 💕

Rated 5 out of 5 stars

We have just used Babystore for our…

We have just used Babystore for our nursery furniture. Excellent customer service . Very professional. The quality is 100% and delivery was very good . Would highly recommend.

November 15, 2024
Unprompted review
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Reply from Baby Store UK

Thank you so much for your kind words! We’re delighted you’re happy with the service, quality, and delivery. Your recommendation means a lot to us! If you ever need anything, we’re here to help. 😊

Rated 5 out of 5 stars

Baby Store UK are such a great company…

Baby Store UK are such a great company to shop your baby products with. Our order was here within days and the quality was amazing. Will definitely use you again, thankyou very much.

November 26, 2024
Unprompted review
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Reply from Baby Store UK

Thank you for your lovely feedback! We’re so glad you loved the quality and speedy delivery. We look forward to serving you again soon! 😊

Rated 5 out of 5 stars

A company that understands and delivers…

A company that understands and delivers excellent customer service. Prompt reply to my query and obviously knowledgeable about all the products. Highly recommended.

November 17, 2024
Unprompted review
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Reply from Baby Store UK

Thank you for your kind review! We’re thrilled to hear our service and product knowledge met your expectations. Your recommendation means so much to us! 😊

Rated 5 out of 5 stars

Excellent Service

We used Baby Store Uk for the first time and the service was excellent! They kept us informed with delivery and came on time. Would definetly recommend this site!

August 15, 2024
Unprompted review
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Reply from Baby Store UK

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Baby Store UK. Your recommendation means a lot to us.

Rated 5 out of 5 stars

Quality products, quality customer service

Shopping online at babystoreuk.com was a rare treat. Beautiful high quality products and great customer service. The team were quick to respond to my queries and knowledgeable about their products. First class company.

March 9, 2024
Unprompted review
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Reply from Baby Store UK

Hi Debbie we are so pleased you had such a great experience. Thank you for the wonderful review.

Rated 5 out of 5 stars

Really friendly and helpful team

Really friendly and helpful team. Thank you for all your help. They made choosing our nursery furniture a really good experience.

February 18, 2024
Unprompted review
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Reply from Baby Store UK

Hi Emily, thank you for the great review. Its so nice to know our teams work is appreciated.

Rated 5 out of 5 stars

Very helpful, thankyou

I was unsure about the sizes of a product that they had in stock, I phoned up babystoreuk and spoken to their sales manager who then went through the sizes of the product with me to ensure it would fit in the little room I had at home. Really helpful and friendly service from the team!

February 1, 2024
Unprompted review
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Reply from Baby Store UK

Hi Chris, Thank you very much for your wonderful review. We pride ourselves on excellent customer service, so please don't hesitate to contact us again if you need any help or information in the future.

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