B&C Properties Reviews 

184
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 41 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff members are extremely helpful, professional, and consistently go above and beyond to ensure everything runs smoothly. Clients note that property managers handle maintenance requests rapidly, communicate clearly, and always maintain a wonderfully welcoming attitude during every single interaction. Many customers also deeply appreciate the exceptional customer service provided here, noting that queries, repairs, and bills are managed with great attention to detail. Reviewers share that the dedicated team is always responsive and supportive, making the entire rental experience remarkably comfortable and entirely stress-free.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting exceptional, professional, and responsive... See more

Customer service

Users describe positive interactions with customer service, highlighting that reviewers consistently praise... See more

Service

People report positive experiences with service, highlighting exceptional support and efficient communication... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

B and C properties has re defined customer service in all ramifications . Every member of staff treats you respectfully and makes you feel valuable . Jack was exceptional but Fiona went above and beyo... See more

Rated 5 out of 5 stars

I used the Services of B & C Properties to let out a property in Kidbrooke . The Service imparted by both Jack the Managing Director & Tiffany the Coordinator was impeccable. Further, the Property... See more

Company replied

Rated 5 out of 5 stars

Fiona has been looking after our property in the past few yeas. She is responsive and knowledgeable. She helps us make the right decisions on repairs. She cares about our tenants and makes sure their... See more

Company replied

Rated 5 out of 5 stars

Fiona Davey & Michelle Anderson were both excellent property managers during my tenancy with B&C Properties - incredibly responsive, quick to resolve any issues, and very pleasant to deal with. Will m... See more

Company replied


Company details

  1. Real Estate Agency

Written by the company

B&C Properties are an independent estate agent that takes pride in being different. Our professional approach and single-minded desire to provide our clients with a first class, personalized service, is uniquely delivered by highly motivated and skilled staff.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

184 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(184)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top notch agency

Top notch agency! - professional, dedicated, efficient, organised and an absolute pleasure to work with. As a landlord, I only wish I'd found them earlier!

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

I am so lucky to find Tiffany to work…

I am so lucky to find Tiffany to work with. I got my ideal apartment after 2 months search and viewing . Thanks for her patience and generous help I can finally settled down in London from the long trip China through US

September 28, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

We rented a flat in London for two years. The service received from B&C was excellent, every time we had a problem (we didn’t have lots to be honest), we received a quick response and solution. I would like to specifically mention Michelle Anderson, with whom I mainly communicated. Thanks Michelle for your help!

September 27, 2023
Unprompted review
Rated 5 out of 5 stars

great experience and staff

I used B&C properties to find my apartment and highly recommend them for anyone looking to lease a place in London.

At a time where I couldn’t find a good apartment fit, quality, pricing and location wise. Tiffany (the real estate agent) went above and beyond to find me places that fit the very selective criteria I set out and she ensured that the process ran smoothly and was very time efficient.

Overall, both the company, systems in place and Tiffany were incredibly helpful and I will be sure to use them again for my next move

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

I used B&C for a number of years to let and manage my property. The experience has been great. The letting team worked efficiently to find me quality tenants and the property management team has been a great help to resolve all sorts of property problems swiftly. When I decided to sell the property, it is natural to go with this good agent. Again, service was excellent. The sale process was long these days but the sale manager Tiffany was excellent in managing the whole process with effective communication with all parties. The completion of sale can’t happen with her.

Overall, highly recommended agent for both letting and sale!

September 14, 2023
Unprompted review
Rated 5 out of 5 stars

First class service

Right from the beginning , Tiffany had been very helpful in arranging visits for purchase of our apartment in kidbrooke village. She managed to get good negotiation done with the seller and ensured that the process spanning over several months. Additionally, buying a property involves several factors such as searches , safety acts , solicitors , immense documentations etc .
Tiffany went above and beyond to arrange snd ensure everything was in place. This ensured that the whole experience was extremely smooth .

September 7, 2023
Unprompted review
Rated 5 out of 5 stars

This is a very professional team

This is a very professional team. What impressed me most was its high efficiency. The house I saw on Monday basically completed all the signing process on Wednesday. B&C Properties will guide you step by step through each process, which is especially suitable for people like me who are new to the UK. Nanny service. It's perfect. Special thanks to Tiffany and Michelle and Adele for their professionalism!

September 13, 2023
Unprompted review
Rated 5 out of 5 stars

First Class Letting Agent - Highly Recommended

Used B&C again to find a new tenant. Both Tiffany and Michelle were professional, motivated, helpful and approachable. Nothing was too much trouble. They know their stuff and advised me on some issues, current regulations, property law, tenants' rights etc. My new tenant moved in just a couple of weeks after the property was vacated and they presented several offers. Highly recommend this company and will use them again when required.

August 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

Tiffany has been great in the process of finding a first tenant for the flat. I had loads of questions and doubts that she responded immediately and made the whole thing stress free. Will definitely recommend!

August 28, 2023
Unprompted review
Rated 5 out of 5 stars

Michelle is dedicated and very…

Michelle is dedicated and very professional. Had issue on a Sunday and she responded immediately. Have total confidence in her ability and know that she will be there for you. Definitely recommend Michelle and B&C Properties for your real estate needs!

August 6, 2023
Unprompted review
Rated 5 out of 5 stars

All was up to standard

All was up to standard since the viewing stage (Shaquille was just so welcoming and easy to talk to) right until the check in stage (same day as payment cleared the check in was arranged).

August 16, 2023
Unprompted review
Rated 5 out of 5 stars

Great from start to finish

Michelle and Tiffany have been brilliant through the whole process of finding a new flat to rent. It has been smooth and incredibly quick from start to finish and we have been kept well informed along the way, a big contrast to our experience with other agencies. The referencing system they use was very good and sped up the process considerably.

August 8, 2023
Unprompted review

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