There was a mix up with ups collection but that seems to have been UPS fault and bagexpress were good at trying to resolve it. Good value, worked well and my bags arrived a day earlier than I expected... See more
Company replied
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Delivery was delayed beyond committed date [2nd Oct 2026] for no just reason. UPS claimed the address was incomplete however the same address was again shared over phone by the receiver and it was del... See more
Company replied
It was supposed to arrive on October 2nd. The tracking page said it had been delivered, but that was not the case. Then, only on October 4th, I received an email with a code to pick it up at a collect... See more
Company replied
I had a great experience with BagExpress while shipping my luggage from Krakow, Poland to Milano, Italy. Firstly, it was easier to pack as other services require you to pack it in cardboard.... See more
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Company details
- Courier Service
- also in
- Courier and Delivery Service
- Delivery Service
- Distribution Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Service
About Bagexpress
Written by the company
bagexpress nasce dall’unione di consolidate esperienze nel settore dell’aviazione commerciale, servizi aeroportuali, trasporto e logistica. La qualità e l’affidabilità dei servizi offerti da bagexpress sono garantiti dalla piattaforma logistica UPS, leader mondiale nel trasporto espresso.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
L’obiettivo di bagexpress è facilitare l’esperienza di chi viaggia per turismo, studio o lavoro offrendo un servizio di ritiro e consegna a domicilio di bagagli e attrezzature tecniche o sportive in Italia e in Europa.
bagexpress risolve il problema dei fastidiosi bagagli fornendo la possibilità di spedire senza particolari limitazioni di peso e numero di bagagli, tipici delle compagnie aeree.
bagexpress mette a disposizione uno staff che supporta in ogni fase del servizio: dalla partenza con chiarimenti ed informazioni, fino all'arrivo con la notifica di consegna avvenuta.
SPEDISCI LE TUE VALIGIE IN ITALIA E IN EUROPA CON BAGEXPRESS
Written by the company
- LE DESTINAZIONI COPERTE
- bagexpress ritira e consegna bagagli del peso massimo di 40 chili a casa, in ufficio o in qualunque altro domicilio in Italia e in Europa. Il servizio di spedizione copre tantissime nazioni, anche quelle che non ti aspetti. Non hai più nessuna scusa per viaggiare a mani libere ovunque tu voglia! Per conoscere tutti i Paesi Europei serviti dall’Italia e viceversa e programmare il tuo prossimo viaggio, ti invitiamo a scoprire tutte le destinazioni su https://www.bagexpress.eu/destinazioni/
- TRACKING DEL BAGAGLIO
- In qualsiasi momento puoi conoscere lo stato della spedizione dei tuoi bagagli attraverso il servizio di tracking presente sul sito web di bagexpress. Ti basta andare sulla pagina "tracking", inserire il "Codice Bex" della tua pratica che ti arriva tramite e-mail al momento dell'acquisto e visualizzare così gli spostamenti delle valigie.
- RICHIEDI ASSISTENZA
- Puoi contattare il nostro team di assistenza gratuitamente in tre modalità: attraverso la chat del sito web, inviando un ticket di assistenza e/o richiedendo una chiamata al tuo numero di telefono nella fascia oraria da te preferita. I nostri operatori sono disponibili dal lunedì al venerdì dalle ore 09:00 alle ore 18:00.
- 10% DI SCONTO NEWSLETTER
- Iscriviti alla newsletter di bagexpress ed ottieni il 10% di sconto sul tuo primo acquisto!
GARANZIA BEX EXCLUSIVE
Il tuo bagaglio a destinazione oppure ti rimborsiamo fino a 500 €
Nell’acquisto dei tuoi bagagli hai sempre inclusa la garanzia Bex Basic, ma se vuoi maggiore sicurezza puoi acquistare anche la 𝐁𝐄𝐗 𝐄𝐗𝐂𝐋𝐔𝐒𝐈𝐕𝐄 a soli 10,00 euro in più.
In caso di smarrimento, furto e rapina totale, ti rimborsiamo con un voucher del valore massimo di 500,00 euro.
Rivolgiti al Team Assistenza, ti fornirà tutto il supporto di cui hai bisogno.
Contact info
Corso Salvatore D'Amato, 108, 80022, Arzano, Italy
- support@bagexpress.eu
- www.bagexpress.eu
10% DI SCONTO NEWSLETTER
4.2
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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The pick up and delivery was on time
The pick up and delivery was on time. With the discount coupon the cost of delivery is so reasonable. I totally recommend if you want to ship suitcase from one country to another
December 22, 2024
Reply from Bagexpress
Hello Kavitha, thanks for the positive review.
We are so happy that your shipment was efficient and convenient. Thanks for appreciating and recommending us.
Come back to ship with us, we will be waiting for you. :)
Very fast delivery and luggage has been…
Very fast delivery and luggage has been handled with care! My suitcase was in the same condition without any scratches or damages! Keep it up guys! Thank you so much!
November 19, 2024
Reply from Bagexpress
Hello Balakrishna, thanks for the positive review.
So happy to have satisfied you with our service, thanks for appreciating and choosing as, your satisfaction is our priority.
Come back to ship with us, we will be waiting for you. :)
Excellent and courteous service
Excellent and courteous service. My bag arrived exactly as scheduled in the tiniest corner of Finistere!
November 18, 2024
Reply from Bagexpress
Hello Eric, thanks for the positive review
So happy to have offered you an excellent service, your satisfaction is our priority.
Continue to ship with bagexpress, we will be waiting for you. :)
Reply from Bagexpress
Hello Paolo, thanks for the positive review.
So happy that everything was fine with your shipment.
Come back to ship with bagexpress, we will be waiting for you. :)
Molto Efficienti !!!
November 11, 2024
Reply from Bagexpress
Ciao Francesco, grazie per la recensione positiva.
Grazie per aver apprezzato il nostro servizio.
Torna a trovarci, ti aspettiamo! :)
Excellent service
Excellent service, very easy to use, hassle free.
Instructions easy to follow, had nil issues.
October 10, 2024
Reply from Bagexpress
Hello Anna, thanks for the positive review.
Thanks for appreciating our service, so happy to have offered you an easy and efficient service.
Come back to ship with bagexpress, we will be waiting for you! :)
Reply from Bagexpress
Hello Lena, thanks for the positive review.
So happy that everything was good.
Come back to visit us, we will be waiting for you! :)
I wish it had been better. But will try an other time.
The collect of the suitcase did not work at all. The driver never came. I waited the whole day. (I think this is a problem with UPS, not your company actually). Then I had to take it to a collect point where they told me that UPS does not accept packages that are not packed in a cardboard box. Mine was wrapped as indicated in a plastic wrap. I just hoped for the best since there was no possibility to find a box in that time. Luckily that was not a problem after all. Delivery at destination was three days later than it was predestinated and there was no communication about that. So, I think you can do better!
October 15, 2024
Reply from Bagexpress
Hello Anna, we are sorry for the little delay.
We know that the first pick up failed and your bag was delivered with one working day late. Our assistence team proposed you to deliver your bag to an access point.
We are sorry if we didn't satisfy you with our service.
We hope you will change your mind about us in the future.
They lost my bag for good and offered…
They lost my bag for good and offered zero compensation. All my stuff was in here including gifts and all my clothes and accessories. They refused to offer any compensation because I didn't wrap the bag. They collected the bag and sent me a notification that it will be arriving in Italy and then they said the bag is lost. If they don't provide compensation if you don't wrap your bag, why collect it in the first place? My friend sent her bag without wrapping and it arrived at her destination - unwrapped. No complaints or queries to her. But since they lost my bag and wanted to avoid paying me anything, they selectively applied the no wrap policy. Pure hypocrisy and very unethical business practices. I'm surprised they haven't been removed as a fraudulent business in Europe!
September 19, 2024
Unprompted review
Reply from Bagexpress
Hello Richard, we are sorry for the inconvenience.
Unfortunately, refund is possible only if our general conditions are respected. Wrapping the bag is necessary in order to avoid the label detachment and to loss own luggage.
We are sorry if our service didn't satisfy you.
Horrible - property was stolen from luggage
Horrible. This company is recommended on Costa Cruise site. I paid 400Euros and two of my luggage were rifled through and purses stolen from them. Nobody took responsibility or even bothered responding back. Do not use this company.
September 22, 2024
Unprompted review
Reply from Bagexpress
Hello, we are sorry for what happend.
We know that our customer care asked you further information about the theft but they did not receive any reply.
We hope you will change your mind about us in the future.
Reply from Bagexpress
Hello Elvina, thanks for the positive review.
So happy to have offered you a great and easy experience.
Continue to ship with Bagexpress, we will be waiting for you. :)
Great pick-up, delivery could have gone better
They picked up all my luggage at my apartment, not even the building door, and delivered everything to the right place on the day it was said to arrive. My luggage arrived perfectly, however, the box that I had sent arrived with a big hole in it, big enough so that stuff could have fallen out (luckily, I don't think it did, or at least it wasn't anything that I missed when unpacking. So I guess some more care could have been taken with my stuff.
July 30, 2024
Reply from Bagexpress
Hello, thanks for the review.
Thanks for appreciating us. We are sorry for the box damage. It is possible to contact our customer care who will verify it.
We will be waiting for you for your next shipments. :)
Picked and delivered as expected
July 24, 2024
Reply from Bagexpress
Hello Steven, thanks for the positive review.
So happy to have satisfied your expectation.
Continue to ship with us, we will be waiting for you. :)
waited 3 days at home to get the lugagge
Company did not indicate a delivery date. I had to wait for 3 days before the package was delivered. During the chat they were not helpful at all and ocasionally even rude. I went through a lot of stress and they were threatening to deliver my luggage back to the initial point even though I was constantly interested in resolving the issue.
July 22, 2024
Reply from Bagexpress
Hello Elena, we are sorry if we didn't satisfy you with our service.
We know that it was booked a shipment with a delivery on 29th july and the courier didn't find anyone at home.
Our customer care promptly informed you and found you an alternative solution to delivery your luggage. Your bag was correctly delivered.
They lost my bag
They lost my bag! With no news of how long it will take to recover! I don't know what to say except I'm sorry I used them and trusted them with my luggage!
July 8, 2024
Reply from Bagexpress
Hello Rishad, we are sorry for the loss of your baggage.
We know that the bag wasn't wrapped by the film
Our customer care is doing the best it can to find it.
They lost half of my baggage and the…
They lost half of my baggage and the rest came in destroyed. Very disappointed
June 24, 2024
Reply from Bagexpress
Hello Nadia, we are sorry for the inconvenience.
Our customer care opened all the procedures to find your lost three luggage.
For the other ones, isn't possible to proceed with a refund because you shipped prohibited goods. You can find all the service general conditions on our website.
Absolutelly unprofessional behaviour
Absolutelly unprofessional behaviour. Not only the luggage is delayed, and noone knows for how long, but they don't provide any information or solutions to the problem
July 12, 2024
Unprompted review
Reply from Bagexpress
Hello, we are sorry for the inconvenience.
We know that there was a little delay. Our customer care is in contact with you to update you about any progress to find your lost luggage.
We apologize for this.
personal opinion
I liked the assistence but I had some trouble with the collect of the bad in Spain
June 24, 2024
Reply from Bagexpress
Hello Lucrezia, thanks for the review.
We know that were been some problems for the first collect of your bag due to an uncorrect address, we apologize for the little inconvenience. Our customer care followed your situation and your bag was correctly shipped by an access point.
We will be waiting for you for your next shipments. :)
Reply from Bagexpress
Hello, thanks for the positive review.
We are so happy to have satisfied you with our service.
Continue to ship with us, we will be waiting for you. :)
Delivery delay
Lagguage sent on Thursday fro Monday delivery arrived Tuesday 2pm, almost 24 hours after I arrived at the destination. Very difficult to interact with customer assistance; only way is through the website chat. The person was 1) not very responsive 2) not very helpful
May 23, 2024
Reply from Bagexpress
Hello, we are sorry for the little delay.
We know that your bag was delivered with a one day delay. Shipments on isles are subject to different timescales. Our customer care informed you about this change.
We hope you will change your mind about us in the future.
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