I requested a small cap for items purchased. Ashley, contacted me via text, to make sure that’s what I wanted. She also, put in a few discounts to make my experience even better!! I’ve never had that... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Baisiwig -This company is legit and stands firm on satisfaction guarantee. I have ordered a few wigs and have been pleasantly pleased. When I had an issue with 1 purchase, the help in resolving the ma... See more
Company replied
I order from this website quite often and I’m never disappointed. The quality of the hair is amazing. From the seamless lace to the natural looking part, and the minimal shedding is what does it for m... See more
Company replied
I’ve worn hair enhancement for 25 years. This is by far the best looking Wigs that I’ve invested in. Thank you so much. Hopefully when I get the product, I’ll send another review with photos. The proc... See more
Company replied
Company details
Written by the company
BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Contact info
United States
- www.baisiwig.com
3.6
Average
625 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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I placed an order for a small cap size…
I placed an order for a small cap size and that is not what I received. It has drawstrings but because I have a small head I had to cut away so much of the hair along the hairline I feel like I paid too much for what I received. I am very disappointed with Ashley the customer service representative.
December 31, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused, we customized the small wig cap for you and added a drawstring inside.
if it is still too big for you, you pull the string more to make the wig cap smaller.
We are sorry for the unhappy shopping experience caused, we will pay more attention to your order and customize smaller wig cap for you.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Great quality and customer service
Great quality and customer service, customer for life.
December 29, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The experience was quite seamless
The experience was quite seamless. I’m looking forward to shopping some more in the near future
December 24, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I asked for a small cap
I asked for a small cap, they customized it for me
December 24, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I had the best experience with Ashley…
I had the best experience with Ashley from Baisiwig to make sure that I would receive a small cap size unit. She worked with me and made me feel confident about placing an order. She is very knowledgeable and has patience.
December 23, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
They don’t like to honor their return…
They don’t like to honor their return policy and asked me to lie about the cost of the wig to post office & customs the wig was $118 they told me to declare $10 WHICH COST $33 to return I had to get my payment source involved which was PayPal and they act like they didn’t want to help initially took over a month after all the return evidence and emails and screenshots I had and PayPal paid me with their protection policy
July 28, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused, because of the Trump tax policy, the package will be charged hhigh tax if you put high amount on thhe package. But when we receive your package, we will issue the full refund to you , please do not worry,
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
I have ordered from this company before…
I have ordered from this company before and they always contact you in order to help you make a decision. They offer discounts and the shipping is fast. I recommend giving them a try if you haven’t already and the hair will be to your liking. I will most definitely order from this company again.
August 19, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services and wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
ASley was terrific in accommodating the…
ASley was terrific in accommodating the right color and style for me!!! So professional!!
December 17, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Excellent Customer Service
Nice and quick response to customer. And was very helpful in helping me to make a quick decision on my order. Thank you
December 16, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
This company is a joke I paid 169.00…
This company is a joke I paid 169.00 for a wig that looks nothing like the images that was shown on the Baisi web site, the texture is thick, poor quality looks like a wig for an old lady. The lace and draw string quality is trash, I didn't even take the unit out of the hair net in which it was shipped. I want to return the the unit the same day I received it, I contacted the Baisi company for instructions for returning the unit for a full refund, all I keep getting is the run around, they ignore emails and will not allow you to return the unit and receive a refund after the Baisi site clearly says 30 day guarantee, I had to result in hiring an attorney to represent me in this matter. DO NOT WAIST YOUR TIME OR MONEY.
December 9, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused,
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order.
We cherish the opportunity to satisfy every of our nice client like u.
Please give both of us another chance.
Thanks
Do not purchase wigs from Baisi wigs
I purchased a wig on 9/26/25 did not realize it was coming from China. When I ordered the wig, I requested a small. After waiting for weeks, I received a large. I contacted the company immediately, sent pictures of me in the huge wig and requested the return address. I returned the wig at a cost of $32 via USPS on 11/4/25 the company received the wig on 11/17/25 and it is now 12/11/25 and I have not received my refund. Had I known that the wig was coming from China I would not have purchased it due to the expense of having to return it. I caution women to be aware that returning wigs to China and this company in particular is an expensive process and so far, has me losing $201. Luckily, I purchased through PayPal and am disputing this purchase.
December 10, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
Sorry for the inconvenience caused, we checked that you did not leave a note pf small wig cap to us when we placed the order, then we did not customize it for you, wish get your understanding.
But we have the string inside of the wig, you can adjust the size for yourself! If you want the small wig cap, pls leave a note to us when you place the order, then we will customize it for you.
For your return, we checked that your refund was arranged to your paypal, could you pls check your account again?
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
Fast customer service reply
Fast customer service reply! So far so good!
December 4, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I recently ordered 3 hairs,the shipping…
I recently ordered 3 hairs,the shipping was quick.But the hair is worthless,it’s synthetic and it’s shedding.Thank God I didn’t make full payment.worst hair I have ever seen,different from what they show you😞,I need a refund!
December 2, 2025
Unprompted review
Reply from Baisiwig
Hi dear,
We are sorry for hearing that, but we checked that your order did not order from us, we are BAISI WIG.
You can find the seller you ordered from and they will solve the problem with u.
Thanks
Place order called to check to make…
Place order called to check to make sure the order was correct appreciate that also checked to see if I wanted any additional items as well
December 1, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I ordered nov 21 no update no one…
I ordered nov 21 no update no one responds back i want my money back or im gonna take legal action against this company
November 21, 2025
Unprompted review
Reply from Baisiwig
Hi dear
sorry for the inconvenience caused
because of the Trump tax policy, then the shipping had been delayed
we pushed it for you every day, wish get your understanding
could you pls wait for it?
Awesome customer service!!
November 26, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The wig is absolutely beautiful
The wig is absolutely beautiful. Communication was excellent. I highly recommend this vendor beautiful work.
November 24, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
UPDATE AFTER COMPANY RESPONSE:
Request for Resolution
I purchased several wigs from BAISI and was initially pleased with how they looked; however, the quality has not met my expectations. All of the wigs shed excessively, even with light handling. I’ve tried washing and conditioning them as recommended, but the shedding continues and makes the wigs difficult to wear.
Because I invested in multiple units, I’m very disappointed with the performance and durability. I am requesting assistance with a refund or replacement, as the products do not match the quality advertised. I truly hope BAISI can help resolve this issue, as I wanted to be a satisfied, long-term customer.
UPDATE AFTER COMPANY RESPONSE:
The company’s reply does not accurately reflect the timeline of events. The processes referenced were not completed prior to my complaint. If they had been, this issue would not have escalated.
The wigs were handled, washed, and installed according to standard professional practices. The excessive shedding occurred immediately and was not the result of improper washing or handling. No quality control or inspection documentation was provided prior to shipment to support the explanation given.
Additionally, my financial documentation and supporting evidence were submitted and were not addressed. Offering a future discount does not resolve the defect or the financial loss associated with this purchase.
Acknowledging the timeline and addressing the financial documentation submitted would be a necessary first step toward accountability.
October 1, 2025
Unprompted review
Reply from Baisiwig
Hi dear
sorry for the inconvenience caused
because before we shipped the hair, we will ask the hairstylist to trim a little bit
then maybe they did not clean out, it is not the shedding of the hair itself
before you install, u can wash it and pls do not grab the hair when you wash it.
and we will pay more attention to this problem next time
we will apply the best price for you in your future order
could you pls try it?
Amazing communication
Amazing communication. Really helpful and was willing to fix my issue. Will definitely shop again.
November 21, 2025
Unprompted review
Reply from Baisiwig
Dear friend, we are happy to know that you are satisfied with our service! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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