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Best E-Commerce Site
South Diamond Bar Boulevard 2753, 91765, Diamond Bar, United States
2.7
5 reviews
Hasn’t replied to negative reviews
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Customer service is exceptionally poor, and doesn't go to any effort to aid customers. I ordered an item on a timeline with expedited shipping, and they didn't even send it until that window closed, and then gave me a fairly dismissive email in response to my issue.
Ordered Air Jordan 11 Legend Blue. Received item with multiple quality issues. Company refused exchange and made me pay for return shipping.
Wasn't sure what to expect with this site since I had never heard of it, but everything turned out great. They were the only place that still had the SH Figuarts Super Saiyan Vegeta figure for retail price. It took a little over a week since it was coming from the other side of the country, but it was legit and brand new. Awesome store, will be shopping with them again!
I have had a terrible customer service experience multiple times while actually making purchases. For an online store that sells other brands merchandise, the way you treat people is crucial. I can buy most of these brands on other websites and they have better return policies and a better customer service experience, better websites, more user friendly all around experience from start to finish. I will not be shopping here again.
Bought a collectible off their website and received it less than a week later in perfect condition. The price was the lowest I found on the internet. Communication could be better--you have to visit your account to see when your item ships (they don't send you an e-mail). They have an unusually strict return policy--basically all sales are final unless the item is defective. But overall I am 100% satisfied.
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