Bake Me A Wish Reviews 9,300

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 149 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the delicious taste and quality of the products, often highlighting specific cakes as amazing and moist. Many appreciate the ease of the online ordering process and the reliable, on-time delivery service, which often includes helpful tracking updates. However, some people were dissatisfied with certain aspects. Issues included cakes arriving late, damaged, or not as described, with some customers noting discrepancies in size or packaging. There were also instances of poor customer service, with some reviewers reporting difficulties in resolving order issues or receiving inadequate support.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the delicious taste,... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise fast and dependable delivery,... See more

Quality

Customers had ambiguous experiences with quality. Many reviewers praised the delicious taste, moist texture,... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering online and the... See more

Customer service

Reviewers mention ambiguous feedback about customer service. While many customers praise the exceptional and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The experience of ordering went through the third time. I had placed the first 2 with no feedback from my bank or PayPal. Fortunately, my 95 year old mother was prepared for a week of snow and recei... See more

Company replied

Rated 4 out of 5 stars

I am very thankful to have the opportunity to send my son a cake across the country for his birthday! It arrived on the expected day, which was so nice. I am not sure of the taste, my son just said it... See more

Company replied

Rated 4 out of 5 stars

Everything looked OK except they did not use my 15% discount code that I put on the payment form. However, I received a notice from customer service that they would apply the discount to my credit ca... See more

Company replied

Rated 3 out of 5 stars

The cake was not a genuine German Chocolate. More of a chocolate cake with coconut/pecan frosting. Not a good value for the price especially not being a true German Chocolate. Ordering an entire 5... See more

Company replied


Company details

  1. Candy Store
  2. Food Products Supplier

Information provided by various external sources

For over 10 years, Bake Me A Wish! has been delivering gourmet quality cakes nationwide in time for our customer's special occasions, including birthdays, anniversaries, Valentines, Mother's Day - you name it! Birthday Cakes are our specialty, and we have over 25 flavors and styles of cake to choose from! Remember the excitement you felt as a child when your birthday cake is brought into the room for your special wish? As we get older, we often look over the chance to indulge ourselves, if only for one day a year, to make it a very special day. Bake Me A Wish! allows fiends and families to recreate that experience and send a delicious cake to their loved one and have it arrive on their birthday - guaranteed!

Bake Me A Wish! Gourmet Bakery Gifts

Written by the company

Gourmet Cakes, Cupcakes, Cookies and Brownies delivered nationwide!

On Time Delivery Guaranteed!

Have your cake and eat it too!

We'll have your cake or gift arrive on the date you select!

Contact info

3.7

Average

TrustScore 3.5 out of 5

9K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

What an awful experience

What an awful experience. Tried to order a cake for my sister's birthday. Told it would arrive by 12/30. No arrival no follow up from them nothing until 1 PM on 12/31 when I contact them and staff indicates that cake will not be arriving in time for the birthday. No offer of any alternative to get cake there for the birthday and told management is out of the office so unable to address the situation. Finally with no alternative I accepted a refund (which ironically will also not arrive in time for the birthday). Truly a horrid situation where company personnel lacked empathy, caring or concern. A company I will avoid doing business with in the future.

December 30, 2024
Unprompted review
Rated 1 out of 5 stars

The sweets were awful

The sweets were awful! Very poor quality! The ingredients were inferior. Do not waste your money. Treats were dried up , small bites ( sample size). Ugh. The treats came boxed in a wood box that looked like it was for an urn!

December 16, 2024
Unprompted review
Rated 2 out of 5 stars

Overpriced Scam

I am abroad, so I shopped for a custom birthday cake to send to my son.
Of the "birthday cake" options, I chose Victoria Sponge, and they let me write down what I wanted the cake to read.
This was $75 to have one small cake delivered, but since it was special, I accepted that.
The cake arrived with zero writing or decoration. When I complained that I could have sent six grocery store cakes for that price, they responded that decoration isn't an option for that cake. Even though it was listed under Birthday cakes and they asked for the details to write.
I feel robbed. DON'T FALL FOR THIS!!! Buy a local cake. This is a ripoff.

December 14, 2024
Unprompted review
Rated 1 out of 5 stars

We ordered multiple pies for employees…

We ordered multiple pies for employees at work for Thanksgiving. I had two of the apple pies. The first one we opened was beautiful, but bland and flavorless.

The second one that we opened a few days later was moldy. Just not a great experience.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Do not ever buy from this company as…

Do not ever buy from this company as they list products that actually aren't available and they don't tell you till last minute for your delivery that it's out of stock but yet they have no problem taking your money and placing your order then they say sorry but can we switch it out for something else , used to be a regular customer till they pulled this and I even placed my order weeks prior to delivery date and they still took my money for a product they don't have and wait till the day to say sorry we don't have it. So when I complained and filed a complaint to the better business bureau since I told them no replacement of another product that I want my money back since they post products that don't have I stock then they locked me out of my account since I busted them out with the truth , there are other companies that don't lie and actually have what you want in stock take your business elsewhere as I have as well , really , plus there prices are way overpriced as well

September 10, 2024
Unprompted review
Rated 2 out of 5 stars

I tried several times to get an…

I tried several times to get an estimated time this cake would be delivered. While it did come early in the day, it was left on the front porch ON ITS SIDE and no one rang the bell to let anyone know it was there! My daughter was heading out and hasn’t been able to open it yet—but what a shame if it’s damaged and it’s her birthday cake.

October 24, 2024
Unprompted review
Rated 1 out of 5 stars

APPALLING SERVICE

Beyond furious that my son's 21st birthday cake has been "lost" and despite HOURS of emailing, bot chatting, FB messaging we CANNOT get hold of anyone to help. The cake is AWOL and UPS won't help either. For a $70 cake I expected better service - not ONE reply to my customer care emails, case numbers or anything. Where TAF is the cake!? That's all we want to know so it can be collected. APPALLING SERVICE.

September 18, 2024
Unprompted review
Rated 2 out of 5 stars

Unfortunate delivery

I ordered the cake sampler for my son's birthday; it has three chocolate variates and one carrot cake. The cakes looked fine but unfortunately this order arrived very dry. To be fair it may be that it had to spend an entire day in the heat of a UPS truck before evening delivery. At this price, however, I'm not willing to give it another try since we have no control over when UPS delivers to us.

September 4, 2024
Unprompted review
Rated 5 out of 5 stars

My family loved both cakes

My family loved both cakes! I sent my Father in New York a tiramisu cake and lemon cello cake for his birthday, I am in Florida, my family and dad loved them… I will order from Bake Me A Wish again

September 11, 2024
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience

honestly, honestly, I'm thankful that there was a place where I could buy a cake that they could ship so quickly. We had a wonderful celebration. The packaging was very lovely, and the cake had a really good, fresh taste. Will return here for sure!

September 10, 2024
Unprompted review
Rated 2 out of 5 stars

Poor Handling of consumables/ Unprofessional service

Handling
1. Cake arrived damaged at the top.
2. Personalised message was almost unreadable due to damage at the top.
3. Cake was dropped on the floor in the receivers mail room without alerting the receiver about delivery. (at least ring a bell, the Apt number was put on the delivery address), and this is a consumable item, very unprofessional way of handling consumable.
4 Cake left unattended on the floor ( i was so pissed by this)

Delivery / Item received
1. Cake arrived on time withing stipulated time frame.
2. Cake was as described.

it was a gift so i do not know the quality.

August 31, 2024
Unprompted review

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