baldwin domestic appliances Reviews 10

Reply from baldwin domestic appliances

Feb 18, 2026

Dear Barney,
We are sorry to read your comments and sympathise with your mother’s circumstances.
The dishwasher was installed on 15 August 2025, and no concerns were raised with us at the time of installation or at any point in the six months that followed. We were only contacted recently, after the manufacturer had already attended using their own contractor.
As we were not present during that visit, we requested a copy of the contractor’s report and clarification of the specific issue identified, including whether the appliance had been moved or adjusted. This information has not been provided.
Given the significant time elapsed since installation and the involvement of a third party, advising that a revisit would be chargeable is both standard and reasonable. We have not refused assistance and remain willing to review any formal report so the matter can be assessed properly.
We strongly refute the suggestion that we “take the money and run.” We take pride in our workmanship and in supporting our customers, and we always address genuine installation concerns when they are reported appropriately and supported by the relevant information.
Kind regards,
Baldwin Domestic Appliances Ltd.

Reply from baldwin domestic appliances

Feb 18, 2026

Dear Sarah,
Thank you for bringing this to our attention. We are sorry to hear that the vehicle’s positioning caused you difficulty.
Our team was delivering heavy laundry equipment to a private residence with no available off-road parking, and the vehicle was positioned with safety in mind to avoid obstructing passing traffic on a bend. Deliveries of this nature sometimes require careful judgement to balance road safety, traffic flow, and access.
We fully appreciate how important clear pavement access is, particularly for mobility scooter and wheelchair users, and we always instruct our drivers to minimise obstruction wherever possible and for the shortest time necessary.
We will remind our team to remain mindful of pedestrian access in all situations, and we apologise for any inconvenience caused on this occasion.
Kind regards,
Baldwin Domestic Appliances Ltd.

Reply from baldwin domestic appliances

Feb 18, 2026

Dear Victoria,
We take any allegation regarding safety or conduct extremely seriously. Having reviewed this matter with the driver concerned, we strongly dispute the characterisation of events described in your review.
Our vehicle was travelling slowly and cautiously along the road, and at all times with due care and attention to those present. The safety of pedestrians, children, and other road users is of paramount importance to us, and our drivers are instructed to operate responsibly and respectfully at all times.
We are not aware of any abusive or threatening behaviour by our staff, and no formal complaint or investigation outcome has been shared with us.
As you are not a customer of our business, this review does not relate to any service or workmanship we have provided. However, we remain committed to maintaining high standards of professionalism and safety in all aspects of our work.
Kind regards,
Baldwin Domestic Appliance Ltd.

Reply from baldwin domestic appliances

Feb 18, 2026

Dear Molly,
Thank you for your feedback, and we’re sorry to hear that your experience did not meet expectations.
We always aim to provide helpful guidance when customers are choosing appliances, as we understand there are many models and specifications to consider. Without knowing the exact requirements, usage needs, or installation details, it can sometimes be difficult to recommend a specific model immediately, but we are always happy to assist further when more information is available.
We also acknowledge your comment regarding our online catalogue. We are currently working on improvements to our website to make product browsing easier and more informative for customers.
We value supporting our local community and take customer service seriously, so we appreciate your feedback and will use it to continue improving.
Kind regards,
Baldwin Domestic Appliances Ltd.

Reply from baldwin domestic appliances

Feb 18, 2026

Dear Anthony,
Thank you very much for your kind review. We’re pleased we were able to repair your oven promptly and that you were happy with the service and pricing. Your recommendation is greatly appreciated, and we’re always here if you need any assistance in the future. Kind regards, Baldwin Domestic Appliances Ltd.

Reply from baldwin domestic appliances

Feb 18, 2026

Dear James,
Thank you very much for your kind review. We’re pleased we were able to repair your oven promptly and that you were happy with the service and pricing.
Your recommendation is greatly appreciated, and we’re always here if you need any assistance in the future.
Kind regards,
Baldwin Domestic Appliances Ltd.

Reply from baldwin domestic appliances

Feb 18, 2026

Dear Francesco,
Thank you for your feedback.
For clarity, we do repair heat pump washer-dryers and are able to obtain parts for many models. The £90 paid was our standard diagnostic call-out and inspection fee, which covers the engineer’s time, travel, and professional assessment of the appliance. This charge applies whether or not a repair proceeds, as is standard practice within the industry.
Following inspection of your specific model, we were unable to proceed with a repair. This was not due to a blanket refusal to repair heat pump appliances, but due to the circumstances relating to that particular machine.
Although the diagnostic visit had been completed, we issued a partial refund as a gesture of goodwill.
We do not operate on a “lottery” basis. Our aim is always to assess appliances accurately and provide transparent advice so customers can make an informed decision.
Kind regards,
Baldwin Domestic Appliances Ltd.