A competitively priced SRAM Rival Group set. Dispatched and delivered on the promised date. However, it was let down by parcel force delivery as packaging was heavily damaged and open on one corner. L... See more
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I tried ordering a Met Trenta helmet, and received an email from Ben Lee at Balfe's Bikes informing me that due to a fault on their website the colourway I had selected was no longer available. I was... See more
Fast delivery service with good customer care. I ordered a mtb and after opening the box could see this company care about doing a good job.bike was inspected and prepared well and re boxed by them pe... See more
I ordered my bike using a Green Commute Voucher. Initially I was trying to place the order on my own but there were some issues with claiming the voucher so a member of Balfe’s staff helped me place t... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
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How a bike should be delivered…
Bike delivered in timescale expected, fully assembled in well protected packaging.
August 12, 2026
Quick Delivery.
Bike got delivered real quick. Another store wasted my 2 weeks on waiting time but Balfe's delivered in 2 days. The delivery was also nice.
August 12, 2026
Customer facing
Prompt service. Delivery and set up communication was excellently handled.
August 14, 2026
Extremely delayed!
Order was extremely delayed and I was still charged for postage which was supposed to arrive by Royal Mail 48 hour tracked service. I recommend using an alternative company.
August 12, 2026
Great customer service
August 12, 2026
Bike never shown up and they never…
Bike never shown up and they never helped make the situation right. Didn’t know it wasn’t coming till my son’s birthday day. Poor customer service
August 11, 2026
The bike we bought represents fantastic…
The bike we bought represents fantastic value and the process of buying online was made very straightforward by great communication and customer service and speedy delivery.
August 14, 2026
good service and prompt delivery
August 14, 2026
Excellent Service
Online ordering was easy and the order arrived on time. Very good service. I will be using them again.
August 11, 2026
Awful experience from this so called…
Awful experience from this so called bike company. The bikes weren't the right size for my partner or myself despite following their size guide. One bike was faulty and both not as described yet they dug their heels in and made us pay one of the carriage charges to get it returned. Please be aware the bikes are too high even at their lowest point. So disappointed with the service I received and would not recommend using them as their customer service isn't good at all. We are now £50 out of pocket and they are still insisting the bikes were the correct size. We've now ordered some bikes from Amazon. At least I know I will get treated far better there!! Thanks for wasting our time Balfes.
July 22, 2026
Unprompted review
Excellent price and excellent service
August 14, 2026
All good.
All good.
Bike was delivered very quickly, updates and specific time slot for delivery were regulary communicated.
Thanks
August 14, 2026
Only 1 of 2 bikes delivered.
Only 1 of 2 bikes delivered.
Support queries unanswered for days & then apparently only a delaying tactic.
Still no resolution or answer after 9 days.
August 7, 2026
Had what I wanted in stock when other…
Had what I wanted in stock when other suppliers didnt, prompt delivery.
August 13, 2026
Great discount price❤️
August 13, 2026
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