A competitively priced SRAM Rival Group set. Dispatched and delivered on the promised date. However, it was let down by parcel force delivery as packaging was heavily damaged and open on one corner. L... See more
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See what reviewers are saying
Easy to use website and straightforward order process, the range online is extensive but it was clear to know which products on site are in stock, with the supplier or unavailable, the prices were co... See more
I tried ordering a Met Trenta helmet, and received an email from Ben Lee at Balfe's Bikes informing me that due to a fault on their website the colourway I had selected was no longer available. I was... See more
Fast delivery service with good customer care. I ordered a mtb and after opening the box could see this company care about doing a good job.bike was inspected and prepared well and re boxed by them pe... See more
Company details
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8K reviews
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Easy-to-navigate website
Easy-to-navigate website, with competitive prices on all bikes and accessories. Great communication via email from the start of the order to the end.
Packaged well too! Would recommend
August 18, 2026
Stem riser ordered for Marlin 6
I found this stem riser to fit to increase the height of the handle bars for a more comfortable seating position. They're much better value than everyone else but took 12 days to deliver to NI.
August 18, 2026
Brilliant company to deal with great…
Brilliant company to deal with great prices on products with a vast selection, fast delivery. Highly recommend
August 18, 2026
Excellent service, would use again
Excellent service, prompt communication and delivery. No problems, wouldn't hesitate to use them again
August 18, 2026
Great selection of products and service
Easy to use website and straightforward order process, the range online is extensive but it was clear to know which products on site are in stock, with the supplier or unavailable, the prices were competitive also.
Balfe's kept me updated of my order progress which is always good to know and the products arrived well packaged and in good time!
August 15, 2026
I have not received the purchased item.
August 5, 2026
My order was delivered promptly and was…
My order was delivered promptly and was very well packaged. Great service. Thanks.
August 12, 2026
How a bike should be delivered…
Bike delivered in timescale expected, fully assembled in well protected packaging.
August 12, 2026
Quick Delivery.
Bike got delivered real quick. Another store wasted my 2 weeks on waiting time but Balfe's delivered in 2 days. The delivery was also nice.
August 12, 2026
Customer facing
Prompt service. Delivery and set up communication was excellently handled.
August 14, 2026
Extremely delayed!
Order was extremely delayed and I was still charged for postage which was supposed to arrive by Royal Mail 48 hour tracked service. I recommend using an alternative company.
August 12, 2026
Great customer service
August 12, 2026
Bike never shown up and they never…
Bike never shown up and they never helped make the situation right. Didn’t know it wasn’t coming till my son’s birthday day. Poor customer service
August 11, 2026
The bike we bought represents fantastic…
The bike we bought represents fantastic value and the process of buying online was made very straightforward by great communication and customer service and speedy delivery.
August 14, 2026
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