I purchased my second bike from balfes because you can always be assured of great service and a good deal backed up with support if you need it.
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Balfes Bike, serviced both my Brompton s, the service I received was professional, friendly & the communication was spot on. Thank you 😊
I needed to bring my bike back to the shop several times because the hub gears weren't adjusted correctly after the initial service. The shop staff were always happy with this, and ultimately sought a... See more
Company replied
I was greeted with the usual enthusiasm from Danny, what a credit to the company. The work he had carried out as normal was first class, thank you.
Company details
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
870 reviews
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Very helpful in purchase of Garmin…
Very helpful in purchase of Garmin sensors and helping with compatibility for use,
November 24, 2025
Reply from Balfe's Bikes - Sutton
Hi Tony. Thanks for taking the time to leave a review. Am glad we were able to.help you choose your sensors and that you are enjoying the information they are giving you. Dave and Team Sutton
Click & Collect order was great.
I ordered online for Click & Collect and it came as expected.
November 21, 2025
Reply from Balfe's Bikes - Sutton
Hi Jill. Thanks for the review. I am glad your order was trouble free. I hope we see you again. Dave and Team Sutton
Friendly and knowledgable staff
Friendly and knowledgable staff. Every time I’ve been there it’s been great
November 21, 2025
Reply from Balfe's Bikes - Sutton
Hi Mitchell. Thanks for your recommendation im very proud of the welcoming and professional service my team offer. Hope to see upu again soon. Dave and Team Sutton
STAFF VERY HELPFUL AND FRIENDLY AND…
STAFF VERY HELPFUL AND FRIENDLY AND KEPT ME INFORMED ON MY ORDER .
November 15, 2025
Reply from Balfe's Bikes - Sutton
Hi Stanley. Thanks very much for the review ia m glad you were happy with your order and that my team were helpful and welcoming. I hope this means we will see you again. Dave and Team Sutton.
Balfes Sutton
Friendliness of Chris ,Kieran and Ollie their knowledge and help in setting up my new bike .
I had a far better experience at Balfes Sutton ,than another local Balfes .
I would definitely recommend Balfes Sutton and will use them again!
Thanks .
November 15, 2025
Reply from Balfe's Bikes - Sutton
Thanks for the review Simon, and your kind recomendation. I hope we can serve you (& your friends?!) soon. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Carl. Thanks for taking the time to leave a review. I am glad we could help you and look forward to doing so again in the future. Dave & Team Sutton.
Exceptional Service
When I went to Balfes, I didn’t feel like they were just trying to make a sale. They took the time to offer proper support and guidance, which really helped with such a big purchase. The young lad, Kieron, was brilliant — he talked us through the right bike height and sizing, suggested the best bikes for the terrain my boys will be riding on, and even found us the best deal. The manager was also really helpful, making the whole experience feel relaxed and supportive.
I came away feeling confident I’d made the right choice. It’s also great that they’re local, so if we have any problems with the bikes, we can just pop back in. Two very happy boys — and one very happy parent!
November 11, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Jem Thanks for the review, it was a pleaseure to help you find the right bikes for the boys I hope they are enjoying them. Dave & Team Sutton
Good experience
Good experience, helpful with the purchase of 2 bikes via cycle scheme and a number of accessories.
November 11, 2025
Reply from Balfe's Bikes - Sutton
Hi Derek Thanks for the review. I am glad we were able to help with your purchase and I hope you are enjoying the bikes. Tell your friends about us and come back soon. Dave & Team Sutton.
Purchased a new bike from Balfe’s…
Purchased a new bike from Balfe’s Sutton. Had an amazing service from Kieren who is a Shimano Sram specialist. Being new to electronic shifting he spent a lot of time explaining everything thoroughly . Also my special thanks to Danny, Dave & the rest of the team who were very professional, knowledgeable & helpful.
November 3, 2025
Reply from Balfe's Bikes - Sutton
Hi Amin. Thanks for the review. Hope your Iron man training is going well with your new TT bike. I am pleased we were alble to get you all set up. Remember to come to us for your nutrition and electrolites etc. before the event. Dave & Team Sutton.
Excellent
Excellent, really pleased that I picked their Sutton branch to supply my new bike. Nice people to deal with.
October 26, 2025
Reply from Balfe's Bikes - Sutton
Hi Mike thanks for the review glad we were able to help with your bike I hope you are enjoying it. Hope to see you again soon. Dave & Team Sutton,
Reply from Balfe's Bikes - Sutton
Hi Svetlana thanks for the feedback hope to see you again Dave & Team Sutton
Customer service at it's best
The guys were great from start to finish. Excellent communication all the way. Also gave some great advice on helmets choices. My son is real happy. would definitely recommend these guys to anyone
October 13, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
We're happy to hear that you had a great experience with our Sutton team! We appreciate your kind words regarding our communication and advice. It's wonderful your son is happy, and we appreciate your recommendation. Kind regards, Balfes Bikes
Great experience!
The team were excellent at helping me pick a helmet and balance for my toddler. The order arrived well within the time frame given and I was contacted straight away!
The bike came assembled and ready to go! These guys know what they're doing - Highly recommended.
October 15, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Mark. Thanks for the review. Its so great to be involved with getting somone on to their first bike. Let's hope we can be there as your child advances to something with pedals and beyond. Dave & Team Sutton
Strange noises from front wheel.
I took my bike in with a strange noise coming from the front wheel. Turned out to be the bearings. They replaced them with zero fuss and at a reasonable price.
October 2, 2025
Reply from Balfe's Bikes - Sutton
Hi Ian I am glad we were able to cure your wierd noises. Thanks for taking the time to leave a review. Dave and Team Sutton
We had an issue with our new Scott MTB
We had an issue with our new Scott MTB, Dave and the team at Sutton, took the bike in straight away and fixed the problem, even managed to carry out our first service whi;st in, thank you
September 27, 2025
Reply from Balfe's Bikes - Sutton
Thanks Phil. Glad we were able to sort your Bike and thanks for the review. Dave & Team Sutton
Everyone was very friendly and helpful
September 26, 2025
Reply from Balfe's Bikes - Sutton
We're happy to hear that everyone was friendly and helpful in our Sutton store! We appreciate your positive feedback. Kind regards, Balfes Bikes
I didn’t sign up with this company
I didn’t sign up with this company. They just keep emailing me, have asked them to remove me from their mailing list and now they ask for a review so obviously 1 star!
September 22, 2025
Reply from Balfe's Bikes - Sutton
We apologise for the unsolicited emails. I have raised a request with the relevant team to update our system. Thank you for bringing this to our attention, and we appreciate your feedback. Kind regards, Balfes Bikes
Reply from Balfe's Bikes - Sutton
Hi Andy thanks for the review glad we could help and get you quickly back on the road Dave & Team Sutton
great performance
Initially wanna just to change the inner tube, insisted also to change the tires and to adjust the transmission, which turned out great improvement of performance.
September 12, 2025
Reply from Balfe's Bikes - Sutton
Hi Merak glad we were able to get your bike performing better, thanks for the review. hope to see u again, Dave & Team Sutton
Great service from the Sutton branch…
Great service from the Sutton branch from start to finish. Loved the reward points on my e-bike purchase which allowed me to get a new lock and anchor without paying a penny.
September 15, 2025
Reply from Balfe's Bikes - Sutton
Hi Alexander thanks so much for the review glad the rewards points came in handy, hope you are enjoying the bike, Dave & team Sutton.
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