Quickly and easily supplied on click and collect. Excellent price and loyalty value programme 👍 Staff always keen to assist in Sutton
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My road bike needed a full service including a full change of drive chain. Some parts were on a long leadtime. The guys in the Balfe's workshop were honest and accurate in diagnosing any issues and ke... See more
The staff were knowledgeable when it came to providing information and advice on the products. They were very friendly and helpful and the bike was ready for collection on agreed date.
Helpful text message to tell me part was ready the next day. Service in the shop was excellent as always. Helpfully unboxing and checking everything tips and advice freely given.
Company details
About Balfe's Bikes - Sutton
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
126 High Street, SM1 1LU, Sutton, Surrey, United Kingdom
- 020 8076 7400
4.8
Excellent
887 reviews
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Reply from Balfe's Bikes - Sutton
Hi Nick. Thank you for taking the time to leave a review. I am glad we were able to give you great service (With a smile). Hope to see you again soon. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Pearl. Thanks for the glowing review while we aim for Perfection but there is always something that can be done better or something new to learn. Look forward to seeing again soon. Dave and Team Sutton
Your friendly local bike shop.
Although a part of larger operation now Sutton shop managed maintain the feel of friendly, independent local bike shop.
January 17, 2026
Reply from Balfe's Bikes - Sutton
HI Biking Dad. Thanks for the kind review. I am glad you like pur welcoming atmosphere. Uou would find a similar welcome in any of the 12 Balfes stores in London and the South East. But please carry on using us!!! Hope to see you again soon. Dave and Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi. Thanks for taking the time to leave a review and for your kind comments. We hope to give you excelent service again in the future. Dave and Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi Cesar, Thank you for your review, i am gald we were able to help you quickly. We look forward to seeing you again soon. Dave & Team Sutton.
Reply from Balfe's Bikes - Sutton
Hi Catherine, thanks for the reviw, Dont forget tell all your cycling friends about our great service - Keep it Local! Dave & Team Sutton
Will charge you for work you have not arranged for
I took my bike in and asked for a simple job to change my chain and cassette which I know from experience is only a half hour job max. Their Sutton store then decided to give my bike a service as an extra which I did not ask for at the time of booking it in and charged me an hour of labour costs. This resulted in my bill being doubled in cost.
January 10, 2026
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Sarah. I am sorry you were dissatisfied with our service on this occasion, as I know you have been happy with our work previously.
You should have been informed of the full cost when booking and I apologise if that was .not the case. A chain, cassette and cable replacement has always constituted a gear service which is £70. And It may be that you were incorrectly undercharged previously.
We value you custom and would like to offer a discount on future work as a gesture of good will.
Dave & Team Sutton
Best bike store around
From entering the store with my daughter the advice we were given was fantastic.
I returned to pay the deposit and was given options of when I could collect. The team were absolutely brilliant
December 24, 2025
Reply from Balfe's Bikes - Sutton
Hi JLO Thanks for the lively review. Ia m so glad we were able to help you find the perfect bike for your daughter. I hope she enjoys it. Dave and Team Sutton
Very welcoming and professional
Very welcoming and professional, they are very good at what they’re doing. I would recommend them anytime
December 28, 2025
Reply from Balfe's Bikes - Sutton
Hi. Thank you for taking time to leave a review. Its very nice to be appreciated for something we all enjoy doing. Hope to see you again. Dave and Team Sutton
quick turnaround
quick turnaround, and very friendly staff when i went in to collect my item.
December 24, 2025
Reply from Balfe's Bikes - Sutton
Hi Alex. I am happy you had a gastrectomy free experience and we hope to see you again soon. Dave and Team Sutton
Dave in the Sutton store was so…
Dave in the Sutton store was so helpful. He managed to get a bike to our local store in speedy time for christmas!
December 22, 2025
Unprompted review
Reply from Balfe's Bikes - Sutton
Hi Katy. Glad to have helped, Hope the bike went down well. Dave & Team Sutton
Helpful and friendly service
December 7, 2025
Reply from Balfe's Bikes - Sutton
Hi Paula. Thanks for the review, I am glad you found us friendly and helpful. I hope we can serve uou again soon. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Matt thanks for the review and you recommendation let's hope we vannhelp you again soon. Dave and Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Christian I'm glad you were happy with your purchase. Hope to see you in store again soon. Dave & Team Sutton
Reply from Balfe's Bikes - Sutton
Hi Bruno. Thanks for the review hope to see you and your friends again soon. Dave & Team Sutton.
Friendly and helpful staff
November 26, 2025
Reply from Balfe's Bikes - Sutton
Hi Steven thanks for your kind review. hope to see you again soon. Dave and Team Sutton
Very helpful in purchase of Garmin…
Very helpful in purchase of Garmin sensors and helping with compatibility for use,
November 24, 2025
Reply from Balfe's Bikes - Sutton
Hi Tony. Thanks for taking the time to leave a review. Am glad we were able to.help you choose your sensors and that you are enjoying the information they are giving you. Dave and Team Sutton
Click & Collect order was great.
I ordered online for Click & Collect and it came as expected.
November 21, 2025
Reply from Balfe's Bikes - Sutton
Hi Jill. Thanks for the review. I am glad your order was trouble free. I hope we see you again. Dave and Team Sutton
Friendly and knowledgable staff
Friendly and knowledgable staff. Every time I’ve been there it’s been great
November 21, 2025
Reply from Balfe's Bikes - Sutton
Hi Mitchell. Thanks for your recommendation im very proud of the welcoming and professional service my team offer. Hope to see upu again soon. Dave and Team Sutton
STAFF VERY HELPFUL AND FRIENDLY AND…
STAFF VERY HELPFUL AND FRIENDLY AND KEPT ME INFORMED ON MY ORDER .
November 15, 2025
Reply from Balfe's Bikes - Sutton
Hi Stanley. Thanks very much for the review ia m glad you were happy with your order and that my team were helpful and welcoming. I hope this means we will see you again. Dave and Team Sutton.
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