Balfe's Bikes - Sutton Reviews 854

The most helpful staff , even in a challenging job i had. Highly recommend them. Most knowledgable and the honesty is pricelss. Thank you

Staffs are very friendly and knowledgeable. Price is good. Will definitely shop here again. Highly recommend.

The service including repair was quicker done than initially indicated. Good and clear communication about what had to be done, the price and status of the work.

Excellent service all around, both in another recent purchase of a bike for one of my sons but also the repair of a bike after another son's mishap. Thanks

Knowledgeable staff good service

Thanks to staff @ Sutton branch . Great people especially the manager. Visited them few times , always had honest advice and great service.

They are fixing all your problems very quick. They very polite with the customers.

Nice friendly staff. Bike order was swift and bike set up well.

Enthusiastic and cheerful staff who rapidly dealt with my click and collect pickup.

Great products, service and professionalism

At the weekend I unfortunately hit a pothole, a week before a race so I panic bought a wheelset from Hunt (not purchased through Balfe's) which arrived wobbling and not true. I rang round numerous bike workshops in and around the Sutton area all of which couldn't fit me in until I spoke to Danny at Balfe's Sutton. Despite being fully booked up and being the only mechanic in store that day he said he would try and squeeze me in. Only a few hours later I had a phone call from Danny letting me know he had taken a look at them, so Quick! Unfortunately it wasn't good news for me. Danny trued the front wheel however diagnosed a manufacturing fault with the rear. I popped back and Danny showed me exactly what he found which meant I could contact Hunt with accurate information to get an immediate exchange. All sorted before Raceday! Danny was very polite, friendly, knowledgeable and helpful throughout. Thank you very much. I will be a returning customer for sure!

Ultra helpful - manager altered a spare part to get a frog bike ready for the next generation!

Left my e-mtb to fix a derailleur, after a crash. They were available immediately to have a look at the bike and fix (which is great), but the wait for a new part was 2 weeks. I was able to send them a part from a different shop in 2 days. Once the part arrived they fixed my bike the next day, including a service. When I picked up my bike, the gears weren't properly aligned. I came back to the shop and the technician was very helpful in trying to solve my problem immediately. However, after 30-60 mins of trying, he couldn't get the gears properly aligned, which is understandable. I just wished they paid more attention to aligning the gears in the first place.

Helpful and knowledgeable staff as usual

Dave and Kieron are amazing and really knowledgable. I called yesterday to see if they had the bikes in a particular size. The had already had them setup with pedals when I arrived. They guided me through the range and setup a test ride and once I had decided on a model they built a brand new bike the same day so I could ride over the weekend. So happy with my new bike. Thank you so much!

Complete service to my 15 year old Brompton bike (tires, inner tubes. Sprockets etc ) has made my bike feel new. Friendly and efficient.

BALFES bikes is the best helpful staff who go the extra mile highly recommended

It was a very pleasant experience, although I think I forgot to ask if the bike I bought can be converted to electric; I'll have to go to the store.

Steve was good .All process were completed when reached there for collection.He allowed a drive to get familarise with a bike.
Sorry Dave my apologies..