Balfe's Bikes - Sutton Reviews 

Nice friendly staff. Bike order was swift and bike set up well.

Enthusiastic and cheerful staff who rapidly dealt with my click and collect pickup.

Great products, service and professionalism

At the weekend I unfortunately hit a pothole, a week before a race so I panic bought a wheelset from Hunt (not purchased through Balfe's) which arrived wobbling and not true. I rang round numerous bike workshops in and around the Sutton area all of which couldn't fit me in until I spoke to Danny at Balfe's Sutton. Despite being fully booked up and being the only mechanic in store that day he said he would try and squeeze me in. Only a few hours later I had a phone call from Danny letting me know he had taken a look at them, so Quick! Unfortunately it wasn't good news for me. Danny trued the front wheel however diagnosed a manufacturing fault with the rear. I popped back and Danny showed me exactly what he found which meant I could contact Hunt with accurate information to get an immediate exchange. All sorted before Raceday! Danny was very polite, friendly, knowledgeable and helpful throughout. Thank you very much. I will be a returning customer for sure!

Ultra helpful - manager altered a spare part to get a frog bike ready for the next generation!

Left my e-mtb to fix a derailleur, after a crash. They were available immediately to have a look at the bike and fix (which is great), but the wait for a new part was 2 weeks. I was able to send them a part from a different shop in 2 days. Once the part arrived they fixed my bike the next day, including a service. When I picked up my bike, the gears weren't properly aligned. I came back to the shop and the technician was very helpful in trying to solve my problem immediately. However, after 30-60 mins of trying, he couldn't get the gears properly aligned, which is understandable. I just wished they paid more attention to aligning the gears in the first place.

Helpful and knowledgeable staff as usual

Dave and Kieron are amazing and really knowledgable. I called yesterday to see if they had the bikes in a particular size. The had already had them setup with pedals when I arrived. They guided me through the range and setup a test ride and once I had decided on a model they built a brand new bike the same day so I could ride over the weekend. So happy with my new bike. Thank you so much!

Complete service to my 15 year old Brompton bike (tires, inner tubes. Sprockets etc ) has made my bike feel new. Friendly and efficient.

BALFES bikes is the best helpful staff who go the extra mile highly recommended

It was a very pleasant experience, although I think I forgot to ask if the bike I bought can be converted to electric; I'll have to go to the store.

Steve was good .All process were completed when reached there for collection.He allowed a drive to get familarise with a bike.
Sorry Dave my apologies..

Both Chris and Dave (and everyone else) were very helpful and allowed me the time (and multiple visits) to workout what I wanted. Thank you

I bought an Escape Bike and the team were very helpful. Especially Chris and Dave. I ended up switching the bike and to a Specialized Sirrus. They dealt with the exchange and got the other raise ready in no time. Great team. Thanks for the help!

The service from the first phone call ordering a bike until collection of same bike was excellent. Very helpful, informative staff.

Great service 👏

Super helpful team at Balfes Sutton thanks for the assistance today

Charging to fit mudguards to a bike i was buying. I'm trying to fit it myself and a part is missing 😕