Very easy online order process, even though we opted to pre-order our eSIM before we even flew to Bali. The instructions to register and load was straightforward, and true to their promise, the Sim wa... See more
Company replied
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Review summary
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What people talk about most
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My group and I bought 4 e-sims when we were still in Italy and the service was incredible. The staff is very helpful and kind, they answered all our questions via Whatsapp. As soon as we landed, our... See more
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Ordering the eSIM before our holiday in Bali was simple and straightforward. The SIM was activated as soon as we landed and everything went smoothly. You usually need far less data than you think. A... See more
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The service worked just great in all regions we visited all over the whole time of our stay. (Munduk, Ubud, Lembongan, Uluwatu) I did a little mistake during onboarding which I first recognized on B... See more
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Company details
Written by the company
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Contact info
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4.7
Excellent
104 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The team was fantastic in terms of…
The team was fantastic in terms of support!
Thank you for such great service.
Keep it up and kudos!
April 17, 2026
Experience was very pleasant
Experience was very pleasant. Booking process was seamless and they were proactive is responding and resolving queries. They ensured that the number is active before we landed.
April 5, 2026
Excellent network, fabulous customer support, seamless service activation.
Excellent network, very customer centric help desk to assist with the flawless service activation. Highly recommended for Bali trip.
April 5, 2026
Reply from Balisim
Thank you so much for the wonderful review! We take great pride in being customer-centric, and it’s fantastic to hear that our help desk made your activation flawless. We’re glad we could contribute to a great start for your Bali trip!
Very easy to use and good service with…
Very easy to use and good service with high internet speed. Will recommend to everyone.
April 5, 2026
Reply from Balisim
Thank you so much! We are thrilled to hear you enjoyed the high internet speeds and found our service easy to use. 🚀 Our goal is to make sure you spend less time worrying about your connection and more time enjoying Bali. We truly appreciate the recommendation to everyone!
Awesome, really reliable service!
The support was very helpful and responsive, and the network worked as expected upon arrival. I would highly recommend it. Terima kasih.
April 5, 2026
Reply from Balisim
Sama-sama! 🙏 We are so happy to hear that everything worked perfectly from the moment you touched down. Providing a reliable service and being responsive to our travelers is what we do best. Thank you for the high recommendation, and enjoy every moment of your journey!
Reply from Balisim
We love that! 🚀 Thank you for the "Must buy" recommendation. We work hard to ensure our network is the most reliable in Indonesia, so we’re thrilled you had a great experience. Enjoy your travels!
Reply from Balisim
Thank you! We’re so glad you found our network both reliable and convenient. Our goal is to make staying connected the easiest part of your trip so you can focus on enjoying the beauty of Indonesia. Safe travels!
Working perfectly
Bali SIM review 📶✨
Honestly, I got a little worried in the first half an hour 😅
But after that, it worked perfectly in full swing for all 7 days!
No issues at all 🙌🏻 Totally reliable for the trip.
April 4, 2026
Reply from Balisim
We totally get those "first 30 minutes" nerves! 😅 Sometimes it takes just a moment for the network to fully shake hands with a new device, but we’re so glad it was full swing and perfect after that. Seven days of reliability is exactly what we aim for. Thanks for the "🙌🏻" and for trusting Balisim!
Reply from Balisim
Thank you! "Good and reliable" is exactly what we strive to be for every traveler in Indonesia. We’re so glad we could provide a connection you could count on. Enjoy your trip!
Problem on my side fixed by them. All working
I had issues with my phone mixing the registered Imei and the one it wanted to use. The support helped me quick and fast via WhatsApp and now I'm connected.
April 11, 2026
Reply from Balisim
Thank you for sharing your experience! Phone settings and IMEI registrations can definitely get a bit technical, but that’s exactly what our WhatsApp support is here for. We’re so glad we could help you troubleshoot that mix-up and get you connected quickly. Enjoy your trip!
The service and support was excellent…
The service and support was excellent even in a very complicated situation. I'm very thankful!
March 23, 2026
Reply from Balisim
Thank you so much! We know that travel doesn't always go according to plan, so we take pride in being there for our customers during those complicated situations. We are so glad we could help you get sorted. You are very welcome, and we wish you a smooth journey ahead!
Reply from Balisim
Thank you so much! We heard you loud and clear—and we’re thrilled you enjoyed our customer support! 🌴 Our team is always here to make sure your connection is the last thing you have to worry about. Enjoy Bali!
Reply from Balisim
Thank you! We love hearing that you stayed connected even in the remote areas. 🌋 Whether you're on a beach in Uluwatu or trekking in North Bali, our goal is to provide that wide network coverage you can count on. Happy exploring!
Enter Codes
It was a bit confusing to follow the path in the software to choice the numbers/codes to put in the fields.
It might be easier in the Bali sim shop.
But I appreciated the offer and it worked very well.( booked in Germany in advance).
Thanks
March 29, 2026
Reply from Balisim
Thank you for your honest feedback! We appreciate you booking with us all the way from Germany. 🇩🇪
We understand that navigating the software settings and entering codes can be a bit confusing at first. We are constantly working to make our digital guides even clearer to bridge that gap between a physical shop experience and the convenience of an eSIM.
We are so glad that, despite the initial setup, everything worked very well for you! Having your connection sorted before you even leave home is a huge time-saver. Thank you for choosing Balisim.com and enjoy your stay!
Great experience with Balisim
Great experience with Balisim. The eSIM was ready with just a few documents upload. By the time I reached Bali, my sim was active so I could make calls n book my cab. The package was sufficient for my trip. Definitely recommended.
March 31, 2026
Reply from Balisim
Thank you! We are so glad we could help you hit the ground running. Being able to book your cab and make calls the moment you land is exactly why we do what we do. It makes those first few minutes in Bali so much more relaxed. Enjoy your stay!
Reply from Balisim
Thank you! We truly appreciate the recommendation. Our goal is to provide consistent, good service to every traveler who visits Bali. We’re glad we could help you stay connected!
Amazing experience
Amazing experience
The team was very responsive and on point. Didn't let me stress about it at all. They were helping me out and were in constant contact to sort any issues I had.
March 29, 2026
Reply from Balisim
Thank you so much! We know that traveling to a new country can be overwhelming, so our goal is to make sure you never have to stress about your connection. We're thrilled our team could be there for you every step of the way. Enjoy every "amazing" moment in Bali!
Great people to deal with and very…
Great people to deal with and very helpful. Prices are great from them . Would recommend them to all
April 4, 2026
Reply from Balisim
Thank you so much! It was a pleasure helping you. We truly believe that great prices should always come with great people to back them up. We really appreciate the recommendation to other travelers. Enjoy Bali!
Reply from Balisim
Thank you! We’re thrilled you enjoyed the great network and coverage. We know how important it is to stay connected while exploring, so we’re glad we could make that happen for you. Thanks for the recommendation!
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