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Balkanfresh Reviews 

170
•
TrustScore 5 out of 5

4.8

Online Food Ordering Service
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Rated 5 out of 5 stars

I was thrilled to find my favorite Balkan foods online. Luckily I live in MA so I fall within their shopping radius for burek and other frozen items. We are now stocked up on Burek, rolls and cheese.... See more

Rated 5 out of 5 stars

I reside in CT and don’t get to NY as often, ordering from Balkan Fresh is so convenient for me. The turnaround is fast and the products satisfying. I’m thrilled to have the option to shop online and... See more

Rated 5 out of 5 stars

I love Dim’s Ljutenica and bought it by chance at an Indian grocery store. I bought every jar in stock and when they ran out, had nowhere to get it. After looking online and finding it at Balkanfresh,... See more

Rated 5 out of 5 stars

Today on Sunday I wanted to place an order for last minute guests. I was close to checking out but noticed they don’t do same day delivery Sunday’s. Aj from Balkanfresh contacted me and said they woul... See more

Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Written by the company

Have you ever decided to run a small errand at your local market, only to end up wasting countless hours of the day? You’re not the only one. As we shopped throughout our local European market, we too realized how inefficient the old system was. What if you could simplify the complex shopping experience and enjoy fresh food delivered straight to your door instead? That radical idea inspired our mission to completely disrupt the way people shopped for European food. From there, BalkanFresh was born. This innovative service aims to streamline your shopping experience into two easy steps: just simply order the foods you need online, and then have them delivered straight to your front door by our friendly staff. In New York City, you can expect your order to arrive on the same day if placed before 3pm. Orders over $75 can even enjoy free shipping on us! Regardless of the foods you order, we’ll always pick the freshest products with love, and ensure the greatest care in hand-delivering them. At the end of the day, all of us here at BalkanFresh are looking to exceed your greatest expectations. From the time you place an order to the moment it’s delivered, you can always get in touch with one of our members via phone, chat, or email at any time. Our customers are always our #1 priority and without you, there wouldn't be us! Thank you so much for taking the time to learn more about our mission. Your business means the world to us, and we can’t wait to serve you sometime soon! If you have any questions or feedback about our service, we would love to hear from you. Just simply drop us a line at (718) 710-0516 or email us at info@balkanfresh.com. Let’s transform Europe’s food markets together, one delivery at a time! With love, BalkanFresh Family

Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

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4.8

All reviews

(170)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

First order using BalkanFresh

Made my first order using BalkanFresh. The service was very nice and offered many products with a quick delivery. Although there was one problem with the quantity of an order, BalkanFresh was quick to remedy the problem. I was pleased.

April 18, 2023
Unprompted review
Rated 5 out of 5 stars

Fresh!

Everything was fresh! Customer support is very responsive. Cheese and pastry was packed in temperature resistant foil. Great choice of products. To go place.

March 5, 2023
Unprompted review
Rated 1 out of 5 stars

The Item was not as promises

The Item was not as promises , and they have a no return policy

December 7, 2022
Unprompted review
Balkanfresh logo

Reply from Balkanfresh

Thank you for your review, feedback is always important as that is how we improve our service. We always try to be as transparent as possible. We have our return policy written in our privacy policy. Due to sanitary reasons we do no accept Meat as a return item. Looking back at the email exchange we did offer you a return out of courtesy of the item you chose but did not want, you chose not to accept our offer. Thank you once again for your feedback and happy holidays!

Rated 5 out of 5 stars

Superb!

Delivery was fast, the products are great, and the customer service is supreme! Will definitely be ordering from here again!

November 2, 2022
Unprompted review
Rated 5 out of 5 stars

This company has given me the option to…

This company has given me the option to have all my favorite cultural foods delivered right to my door! Have never had a problem and their service is reliable. They are so invested in their customers that they even communicate directly with you to make sure your delivery is successful!

September 16, 2022
Unprompted review
Rated 5 out of 5 stars

First time order and they made it right

Ordered some cherry juice from them for the first time. Easy transaction. My products came in on time.

Unfortunately two of the containers were damaged then shipping. I reached out to them and asked them if they could reship or credit me the two containers.

They went above and beyond and gave me a full refund and said sorry for their inconvenience.

It's rare to find companies that actually care about customers anymore

I will definitely be ordering from them again.

September 15, 2022
Unprompted review
Rated 5 out of 5 stars

My first review over here.Was browsing…

My first review over here.Was browsing last week looking to order some Balkan food,Balkan fresh poped up,I tried ordered,paid,everything came today.Must say they are accurate,wrapped package very very good almost every single item was wraped.I was impressed that kinda told me that they really care. I was having question about one item.I got response and refund imidietly in like 5 minutes.Impresive
5 stars from Nemanja

September 13, 2022
Unprompted review
Rated 2 out of 5 stars

Expired...

Received order today. Expiration dates blurred out, I assume product was expired. They refunded the products with blurred expiration date. Regardless, the shipping alone for the order was 4x that. Asked if they could send me replacement, was told they're not available. Overall, customer service very responsive.

August 25, 2022
Unprompted review
Balkanfresh logo

Reply from Balkanfresh

Thank you for your feedback. Your review has been brought up to our QA team. Our quality control promise is that we only carry the freshest products, but sometimes when we receive stock from our partners they do send us items that might of expired. Rest assured that we are checking our internal processes and always improving them, Review team- Jeni

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