Poor customer service
Was a regular customer here until i asked could I exchange an outfit bought for my granddaughter , had lost my receipt but did have online proof but because I’d had it over 14 days was told nothing can be done , no exchange or offer of anything , but previously whilst in store shopping a lady came in and asked could she exchange an item it was a gift so no receipt or proof of purchase and she was told yes she could exchange her item . Used to spend quite a lot here not anymore , I work in retail myself and the policy should be the same for everyone , and can I add regarding the reply I understand what your saying but the items were still in store so where still current stock
Reply from Bambolinachildren
Hi, we advised we can locate your transaction online for you, which we did. The purchase was made in February and was already exchanged on the week of purchase for a different outfit. You then called the store 14 weeks later asking to exchange this item. This is well over returns time. The returns policy is the same and available for all to read before purchasing.
As a small business its not sustainable for us to accept returns 3 months after purchase.
Thanks