Banana Industries Reviews 

834
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Ordered from Banana Industries 3 or 4 times now, Fantastic range of stock that isn't available anywhere else, fantastic prices, and super quick delivery. Love the fact you're not dealing with a b... See more

Rated 5 out of 5 stars

Banana Industries are a brilliant, cottage-industry style company making unique design kit for mtb’ers and anyone else. Eco-friendly Quality goods, almost bespoke quality clothing and incredible value... See more

Rated 1 out of 5 stars

Worst packaging I’ve ever seen, tyres wrapped and twisted into themselves several times plus they’re covered in sand/grit and literally has mold all over them.

Rated 5 out of 5 stars

Ethical and sustainable, always so honest about what they’re doing which can be hard to find. Sick eco paper packaging. Have ordered a bit of everything since finding them. Have got a bunch of the... See more

Company details

  1. Outdoor Clothing and Equipment Shop
  2. Bike Accessories Store
  3. Camping Store
  4. Clothing Supplier

Written by the company

Collective of brands & individuals working together to create Eco-friendly & Ethically sourced products 🌎🏞🙏 Happy Shredding 👊 #keepingitreal | 3Dumb | WildRoots | LostLines


Contact info

3.8

Great

TrustScore 4 out of 5

834 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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3.8

All reviews

(834)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this company

I love this independent company! I bought some sunglasses in the summer and my sons have bought lots of items… socks, sunnies and more. Really worth having a look on their website as they often have major bargains.

November 22, 2023
Unprompted review
Rated 5 out of 5 stars

Placed an order for a rear cycle light…

Placed an order for a rear cycle light which was competitively priced. Sadly it failed to charge/function properly. Contacted the seller and they asked me to provide a short video of the charging and non working operation. This was uploaded easily and sent.
Received a very polite and helpful response from the seller who administrated an immediate no nonsense refund. You can not fault their after sales customer service and I'd certainly have no hesitation shopping here again.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

A splendid selection of ethically…

A splendid selection of ethically minded products and often made out of ethical resources. Encouraging adventures from walking round the park to climbing mountains and riding trails.

November 6, 2023
Rated 5 out of 5 stars

Perfect mtb socks

Not only does the company send items in eco friendly packaging, they don’t use excess packaging, it’s fast and on time. They’re helpful when needed and their products are great. I’m loving the waterproof socks, fantastic product👍

October 24, 2023
Unprompted review
Rated 5 out of 5 stars

Totally bananas

Not my first order and won’t be my last, Always try to support these guys, love their products and ethos. My parcel always arrives well packaged and quickly, thank you 😊

October 30, 2023
Rated 1 out of 5 stars

Using paedophile and necrophiliac Jimmy Saville to sell soap!

Using Jimmy Saville to market soap is incredibly offensive.

When Saville has been in the media, it is done with a sense of honourable purpose and responsibility. I actually watched the recent BBC dramatisation. I was fearful it would be too distressing. However I had the opportunity to consider this before be exposed to Saville content. This marketing image was suddenly in my face, on my monitor, at my work place for colleagues to see without any warning or consent from me. "what the **** is that?" one colleague said.

My family (like many thousands of others) has been directly effected by paedophilia. Someone I love will never lead a full and normal life... as the damage and anger never ever goes away. It just gets supressed. So, upon suddenly viewing this, I was stunned, shocked, felt physically sick, stopped working, left the office and cried. It harmed me. A 50+ year old man cried at work.

Fabio at Banana Industries has explained he is Italian and only heard positive things about Saville... but he knew enough to use "Dirty b@st@rd" in the email subject and even the discount code. That is low grade back tracking BS from Fabio.

Peodophilia is real. Over 23,000 recorded cases in the UK each year and that is only the tip of the iceberg. But Banana Industries have managed to have some fun with it and sell some soap. B@st@rds.

October 25, 2023
Unprompted review
Rated 1 out of 5 stars

Jimmy Saville!!! seriously ????

Who thought the latest email featuring Jimmy Saville was a good idea ???

Not funny and not ok ! Do you really think it's appropriate to use him to sell stuff ? Ever thought that one of his victims might actually receive that email ?

Been a customer for years and love the usual ethos of your company but seriously ??? Big mistake !!!

October 25, 2023
Unprompted review
Rated 4 out of 5 stars

Awning

Delivered to North Ireland in 6 days in perfect nic 👍

October 2, 2023
Rated 2 out of 5 stars

Not received item & have requested my…

Not received item & have requested my money back but no response yet!!!

October 2, 2023
Banana Industries logo

Reply from Banana Industries

Hi Jane, You placed an order and are still waiting for it to be delivered. I replied to your email within 3 working days which included weekend! Like any other business asking you to please wait till you receive the parcel and send it back to receive a full refund is standard practice. We simply cannot just refund you as you please.

We cannot issue you a refund if the order is on the way to you. There are certain procedures. Receive the order, send it back and you will be refunded the full amount, minus the shipping. As its not our fault you changed your mind

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