While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

3.1

Average

TrustScore 3 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Food was ok

Food was ok. Fresh pasta being made as you come in Borough branch and an open kitchen. Friendly and helpful staff with recommendations which was great however, we weren’t offered Parmesan or black pepper for our pasta and not one but TWO other tables were hmm… unprofessional service and unfair.

March 28, 2026
Unprompted review
Rated 3 out of 5 stars

⭐⭐⭐ Decent food

⭐⭐⭐ Decent food, but nothing special

Visited this Italian restaurant recently and overall it was pretty average. The food was decent, I had a pasta dish which tasted good, but it wasn’t anything particularly memorable.

The service was fine and the restaurant had a nice atmosphere, but the experience just didn’t really stand out compared to other Italian places I’ve been to.

Prices were reasonable and everything arrived on time, but the flavours were a bit basic and it didn’t quite live up to what I expected.

Not bad by any means, just not somewhere I’d go out of my way to visit again. A solid 3-star experience.

April 17, 2025
Unprompted review
Rated 1 out of 5 stars

Unauthorised Charge, Cold Food, Awful Service – Never Again

I rarely leave reviews, but this place deserves every word.

I went to Bancone Golden Square for what I thought would be a nice dinner. The food arrived lukewarm, in tiny portions, and the staff couldn’t have cared less. Service was slow, dismissive, and flat-out rude. I left thinking I simply wouldn’t bother coming back.

Then came the real insult. Days later, Halifax contacted me to say Bancone had signed me up for a £50 recurring subscription yes, you read that right without my consent, authorisation, or even a single word mentioned during my visit. I booked through SevenRooms, paid via Apple Pay, and suddenly I’m enrolled in some mystery “subscription”.

This isn’t just unprofessional it’s unethical. Whether it’s a glitch or a deliberate setup, it’s disgraceful. I’ve had to raise a dispute with my bank to claw back my own money.

Between the cold food, arrogant staff, and now this unauthorised charge, Bancone has gone from mediocre to downright dodgy. If you value your time, money, and privacy, avoid this place like the plague.

October 4, 2025
Unprompted review
Rated 3 out of 5 stars

Great location and atmosphere- nearly perfect.

Well sited - conducive to good atmosphere.
Pasta deliciously fresh with beautiful sauces -
But portions too small for the prices (pasta is so cheap to make) - and worst of all music way too loud.
Increase portion size and decrease music noise - then I reckon an absolute winner !

May 30, 2025
Unprompted review
Rated 3 out of 5 stars

Rude waiter

Borough Yards Restaurant

Wedge left in the door, so it didn't close, which left us in a draught, as our table was close to the door.

Limited menu. Over-salty pasta.

Waiter was rude clearing the table, before we had all finished eating, leaning across in front of my wife. Not a great Birthday experience for her.

Good location and overall ambiance was pleasant.

Could do better.

February 16, 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look