Santander España Reviews 

I have a Santander insurance which I absolutely cannot reach whenever I need them, even when I finally manage to pass the robot part which never recognizes my document number for 4-5 times and goes in a crazy loop of asking me the same two questions, the agents that answer are extremely rude, constantly just transferring you to another department, which when reached does the same, 2h call and 5 transfers later I am still on the line unable to reach anyone to talk to and claim the theft and provide documents needed. Incredibly disappointed!

The services at this bank are simply shocking bad and it's even much worse with operators who are supposed to speak English . . .

They are a shame in all countries, not only in Spain

Awful. They are unable to provide basic services to costumer.
to be avoided

I have read the reviews on here. Was going to set up an account with Santander to transfer my 300k sterling to euros. NO WAY WILL THIS HAPPEN NOW. My research suggests BBVA are better.

OMG theres no words to describe how bad is the customer service at this bank Santander ! One star is far too many ! Looking for another bank to transfer my cash !

Transferred my Banking from another Spanish Bank due to their ineptitude in delivering a professional service.

Reading the online reviews gave me grave concerns whether I had chosen the right Bank for my Needs and Expectations.

Research in needing to find and establish a Bank for mortgage purposes took in many different establishments. Most I found to be unresponsive and utterly rude.

Our research took us to Santander Mazarron. Within this bank they delivered and excelled in their approach to Customer Service. Personally I felt respected, valued, they certainly delivered my needs and expectations in a timely prompt and professional manner.

For now I am pleased. Total professional deliverance can only be based truly overtime.
Santander need to base future customer services on this branches approach and how I and my wife was meant to feel.

I do not recommend the bank. I have tried so many times to get in touch with someone to get information about a mortgage. The website takes your number and say that they will call you back but they never do. After calling myself the number provided, the phone just hung up when I was about to talk. They offer attractive offers in regards to mortgages but there is no one to respond to those offers. The customer service is inexistant and you wonder if the bank has a real online presence. They do a lot of marketing for their offers but nothing else follows.

Apologies for using English, but I must write and say how terrible and deceitful this bank is.
I asked how much to make a large cash transfer, within Spain, from one Spanish bank to another. I was told I had to make an appointment and speak to an "Advisor"
This I did. Then told that the charges "could be" 1,200€, BUT if I took out an investment policy with them, this fee would be dramatically reduced !
I declined their investment and wrote back to the Advisor requesting the "actual" price of them making the bank transfer. I got no reply. So, I wrote again, still got no reply. So I wrote to a man who works in the same branch ( generally very helpful ) and he said he was not allowed to tell me, referred me back to the Advisor. So, after some searching I found a Santander Helpline, called it, and had to hold on for 30 minutes before I got through to actually speak to someone. After some time and many questions, they told me the fee to make the transfer SHOULD be 25€. I think the branch concerned is guilty of deception, at the least. Therefore I would not recommend you bank with Santander.

Banco Santander

Carrer Príncep d'Astúries, 42, 03730 Xàbia, Alicante

I do not recommend this bank to anyone. They will charge you abnormally high fees for everything. Everything is impossible here, the manager was extremely dismissive and unhelpful. Simply told to call Madrid and sort it out with them, even though account was opened in Javea. Had to visit the branch on three occasions to close the account, each time different reasons given as to why it was not possible on that day. A final payment of €148.32 in unjustified fees (even though the balance was showing €0.00) and the account has magically been closed. Avoid at all costs!! There are so many better online bank accounts that offer a much better customer experience.

Avoid, Avoid, Avoid!!!

My experience with Santander bank Benalmadena branch was unbelievably horrible. There is an assistant manager by the name Antonio Jimenezruiz, who is very racist. I don’t understand, how Santander bank allowed him to charge current account 17€ Every month and when I requested explanation, he started to raise his voice and was very rude. I asked him to close the account, he refused and his reason was, that I have credit card and I must pay in full, I offered to pay the balance with another debit card of another bank, but he refused, he insisted, that I must pay cash, so I decided to speak to my Lawyer to take the Santander bank to Court to claim all the money the Bank claimed from my account. if there is any one who had the same experience please contact me to be able to make a court case against the bank and stop such unfair charges and get the Bank to question its unprofessional employees.
My name is Nabil Omar and my contact is +34629856691

Online banking app is very good... that is then were anything good stops when dealing with Santander in Fuengirola Spain. I have had important certificate requests ignored, money taken from my account, 14,000 disappear for 12 hours, money moved from an investment account to another without any consultation! When I asked in the bank why this was they questioned me as if I was mad and I should expect the bank to change things to work for me! No one 'not one person' smiles in the bank, no one helps you, no one that works in the bank is interested in you and you will stand waiting for between 30 and 1.5 hours just on a bank visit... the only thing Santander wants is access to your money with as little interaction with you as is possible, the bottom line is they do not give a toss about you, and they let you know that with their attitude and body language... they appear to have zero education is dealing with customers and most seem to be incapable at doing their jobs. I speak Spanish and I can asure people the Spanish clients are as fed up as everyone else! My advice is to open your account with another bank other than Santander as I am changing mine once I can get the time to sort out all the direct debits etc.!

2 years ago I got the information that data were missing in my account. I asked many times via e-mail, telefone or letter to find out what was missing. No answer at all. And in summer 2021, when I was in Marbella, the office was closed because of Covid.
In January finally my account was blocked. No information, help or service
In March I had an appointment. In 3 sessions -each took about 2-3 hours- they found that a tax number was missing and the telefone number of my wife was the same as mine. This was unacceptable.
The worst service I ever experienced

Terrible customer service. I have been with them for 8 years, apart from a Premium rate helpline the local service has declined to the laughable. Complete staff changes since Covid and the current staff are rude and non communicative. Do not bother e mailing, they just do not answer. I was allocated a 'Digital Manager' in 2019 that I could contact direct, this facility has now disappeared from my online personal page and app. The best vote is with your feet, and I am off!

I have the misfortune to bank with Santander. In a long life this is the worst bank I have even had the misfortune to be associated with. Contact is almost impossible. Phones not answered, emails ignored even complaints to head office ignored. Finally when you are forced to go to the bank be prepared for two or three hours wait, often with no where to sit down and in a hot, humid room which can't be good when trying to avoid covid or similar. When Santander started in the UK, within the first year it had received tens of thousands of complaints. Its a wealthy bank but as to how this happened defies belief.

Made 2 money withdrawals in their ATM's in Spain with a Danish card. They ask confusing questions and before I knew of they charged me 400 danish kroners in exchange fees. Complete robbery, shame on you !!!!

I made an appointment on line, got to the branch to be told they couldn’t attend me I’d have to go to another branch. Went to the other branch to be told they couldn’t attend me as I had to request another appointment and none were available. The staff were incredibly rude.

All I need is a contact email so that I can send documents from UK. Have been given various addresses but do not get a reply. I am told you must go into your branch and they do not seem to understand that I am in the UK. This has been going on for over a year. This bank do seem capable of addressing the needs of their customers so just totally ignore them.

As a client to Banco Santander. I was happy with the team who opened an account for us in 2019 . Since the male director left. Glrl power has taken over. Today, i went to the local Santander Banco. After transferring a large deposit from uk to the local Spanish banco. The lawyers arranged the vist. The woman was very rude, As she belittles me in front of other colleagues. And people in the bank. I am a British 73 yrs old woman who lost my daughter father 5th of February 2021. The lawyers arranged an appointment with her. She was rude upon seeing me in Spanish dpesking very loudly . I asked she stop her rudeness. The bank went quiet. She then spoke in English. She was waving a sheet of paper for all to see.. speaking in Spanish i did not have 6000 plus to pay the amount required. The money from the uk had not heen transferred till this morning. I believe her behavior is to stop me from paying the lawyers.
There sppears to be. No customer training.
Today, she deliberately kept me waiting. Her client left through a back door. This transaction was important.. As lawyers acting on my behalf. She once again shamed me. she can speak English as she did yesterday. Today. I was ganged up with her colleagues defending her. Who claimed. Quote "We do not have to speak English to you". My question why am i banking with your Banco Santsnder? Local Spanish people try to get help. The staff walk off to go to the market. place.
I cannot speak Spanish. Though I try. When the woman director opens the door to let a sudden crowd of people in n holds the door as i walked through the door ...she let's it go. There you have it. Also why the rating is so bad. I have always liked Santander. I am also a client in the uk. They are excellent in thrir customer service. This local Bank is the worst! I hope my account is not going to suffer. This is my own experience.

The worst bank I have ever dealt with.

Failed to cancel my mortgage at the Notary even with 7+ days notice. Kept us waiting at the Notaries office 5 hours insisting they would arrive to sign the cancellation. Surprise! they did not arrive. After visiting the bank & asking them to cancel the mortgage via their reclamacion book issued by the Junta de Andalucia, they did, some 4+ weeks later. What they however failed to do was answer all the other questions relating to financial movements on my account (in the Reclamation). They are unable to provide me documentary evidence of movements on my account (or they do not want to). The next step is the Bank of Spain complaint form that the Junta de Andalucia have sent me. !

In my experience and by the looks of their rating on this page I would never recommend anyone to use them.