B&G Reviews 144

Phil the assistant was most helpful at the Worthing store

Bought a whole new suite of b&g electronics for our sailboat. ZuesS Ultrawide 15, Triton 2, Wind and speed package, Nac 3 Autopilot. . From the plotters extreme lack of features and constant sowftware crashes, delayed wind information on the triton, to constant issues with the autopilot the B&G has been a terrible decision. To start off the plotter took 5 months to get after constant set backs with the release. Now that i have the product and have used it for the last few weeks its an extremly underwhelming device. From lack of navionics card support and only 1 card slot, to not even being able to mirror on the tablet something my old lowrance can do, this plotter doesnt have many standard features you find in today's plotters. Not to mention constant software issues and crashing. The Autopilot on the plotter works about half of the time and has given up underway when neeeded most. The B&G companion app is completely useless crashes every 30 secs or 5th click. Will connect but doesnt sync to the plotter so thats pointless. Overall a waste of $20k back to using a tablet with navionics and aquamaps. Would recommend and wish I had went with Garmin. Lesson learned.

We are sailing around the globe for the last five years. We are fully equipped with B&G products. While the overall experience has been avarage in terms of usage,
in terms of quality it has not been satisfactory. We have encountered several instances where equipment has failed beyond its expected lifespan.

Our list of equipment failures is notable, including two Zeus 3 12, one Triton 2, one Triton control unit, two WS 310 windsensors. Despite most of these items being replaced under warranty, a failure of a main component can be a significant source of stress and inconvenience. Although we were fortunate that the components failed within the 24-month warranty and received assistance from a knowledgeable representative at B&G during our claims process, it is regrettable that all of the equipment failed within such a short period.

It is a shame that B&G, a manufacturer often regarded as the best in class and highly praised for its products, produces equipment that is susceptible to failure within such a short period.
A reputable brand like B&G, serving mariners globally, seafarers, explorers, and those who venture to the limits should provide an exceptional after-sales service. This should extend beyond the dealer network and reach the end consumer directly. How do you rate an nonexistant service? Despite my efforts to contact them in multiple countries, I never received a response. In situations where one is stranded in the remote sea and requires technical information beyond the provided manuals, a reliable after-sales service would be invaluable.
For the price they ask the SAS should be on an other level.

B and G have serviced my home for years. They are the best. I trust them and they get it right!

J henry

Since three years I now have complete B&G electronics on our boat. It has very nice functionality - in theory. In practice, the instruments are bad quality (replaced several, still not all working as it should). Software of Zeus3s is a catastrophy. Not possible to use and navigate map correctly (zoom and cursors jumping randomly). The interaction between different instruments is bad - the same measurement (e.g. wind speed) is showing totally different numbers on different screens). Sync between instruments does not work. Cannot upload and downloand tracks and routes. Spent hours on helpline, no progress. Now, my autopilot controler is broken, I wanted it to be replaced. Get the information that the offer an "upgrade replace" - but nobody kowns how I can get it and at what price. I need to register my devices, I already did, but the registration goes into Nirvana, as the user profil is not accessible. I spent so much time and frustration on B&G that I seriously consider to rip everything out, and invest another 25k on a complete Raymarine setup ...

1 year old Wind instrument that failed due to rusted bearings in the head unit.
$160 to replace the bearing unit only.
Why would you make a unit without stainless steel bearings or composite bearings for a marine environment.
I have an old unit that is over 20 years old on another yacht that works perfectly. Its not B&G and works perfectly. B&G is crap.

For the past two days I have been on the phone with these people and have yet to get through. Today I spent 8.5 hrs on hold. I have now since this thrown all b&g products off the boat and will never use them again. And will never promote there products in our boatyard. This company should just close down if they can not answer a simple call for a simple issue. I might be out of a couple grand now but the headache is gone. Do not buy any products from this company.

We have a Zeus 3S and have needed assistance for four days and wait for hours on the phone each day and we never move up in the queue. Due to our phone numbers being in the Virgin Islands, we can’t call the 800 number so we have to call the other number. I cannot understand how it takes hours to help one person in front of us. I’ve been number two in the queue twice this week and have never gotten through while waiting for over two hours on the line. We have also sent emails that have gone unanswered as well. The customer service here is abominable. I don’t know how they can stay in business.

Nice equipment but poor durability with a ridiculously short guarantee period.
Early 2020 i bought a triton speed, depth and wind pack. The wind sensor failed in 2023 and was only recently able to take it out of the mast, so that is just three full seasons it has lasted. After contacting B&G I now have to pay EUR 380 to replace the wind sensor, which B&G considers lenient on their side.

Despite all the documentation saying the Zeus 3s 12” has an HDMI output was extremely disappointed to find that it does not.

Brand new equipment did not work
3 months later no reeplacement from them
STAY AWAY

Totally useless manual. Impossible to get help how to show AIS on the chart!!!!!

My BandG Zeus S3, autopilot, Halo 20, forward sonar, every bang and whistle---no clue. Lost power to head unit/Display, power it going in--and nothing, so no clue as to even if anything else is working.

I have tried for over a month---there is no contact info, no phone--call Navico, and some woman who answered, tho had every other system, no B and G, so I did SeaSystem---she had no clue, then put me over to a number no longer in service. THIS IS STUPID---I would never have bought this product if I knew service was unavailable. YOU OWE ME A CALL---Serial # 811011719 to find my info---

UPDATE--same day I posted this, would not let up and I waited an hour, finally reached Customer Service---gave me some good detailed advice, and I am relieved, still under warranty. I will try his suggestions, if nothing fires up, will send head unit back. Thank you----just wanted to add this--and adding a star or two.

I have an issue with my B&G chart plotter. Wrote a description of the problem, requesting help from their website and waited two weeks without a response. Being frustrated I started searching online and went to a site called pissed consumer, and found a service number for the US. This number was not listed on their website that I could find. I called the number and waited an hour and a half to get a response. In the middle of my conversation with the representative, who was very good. My phone credit ran out and I lost my efforts (I am at the Panamá Canal). The only thing I have to say, is that the company does not provide adequate service for their customers, they don’t even try by the looks of it. I have decided to look for a more reputable supplier because these things just don’t last, and there is very limited support offered.

Been waiting for three weeks since putting a help ticket in. Zero response from B&G. Spent lots of money putting all B&G products on my sailboat and having a issue that no one has reached back to help. Will recommend to fellow sailors to never buy B&G.

My $800 WS320 unit is less than 3 years old and failed. It has a 2 year warranty. After waiting on hold for hours, the service representative offed to replace just the sensor for $400 but then wasn't able to process my credit card because it's Canadian. Do you not deal with international sailors? He gave me a Canadian support number to call but the number is not in service. What a clown show of a company. Now I have to wait again on hold for international service where they probably won't ship inside the US. Will never buy B&G again.

Have been trying to get in touch with the after sales for weeks now. is systematically not responded to mail and agreements are not fulfilled. on new ship in the past 2 years now have to replace 4 devices from B&G. service far down arrow.

Hours and hours on hold.... no one picks up phone...
number 1 in que several times then phone call ends.

Does anyone even work in customer support?

Been trying to contact support for over 2 months. In Tonga on a sailboat. Spent over 30 hours on hold over many days. Crazy bad service. Today number 3 in the queue. 3 hours later next. Been “next” for over an hour. I’ve actually never gotten a person. I don’t think they have anyone working there anymore. DON’T buy B&G if you ever want support.

First time on hold with Navico (US B&G) customer support for 2+ hours but the guy on the other end was helpful (if not very professional). The second time I called I was on hold for nearly 4 hours. This is absurd.