While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Banfield Pet Hospital veterinarians provide the best preventive pet health care for your cat, dog or other pet. Open late and on weekends, and conveniently located, Banfield is there for you and your pets.
8070 Academy Rd NE, 87111, Albuquerque, NM, United States
3.8
2 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We usually take my dog to the cottonwood location. However when I call them they did not seem to care or help that my dog needed to be seen for a same day ER visit. I called the Academy location and they were able to see him asap. Everyone made us feel comfortable and at ease. We will be moving to the Academy location for all of our future visit's. The staff and Doctor are so caring and AMAZING!!!
Good day All,
We have used Banfield for over 26 years and with two Labs. During the first thirteen years and our first Lab Banfield was AWESOME Bar none!!!! They saved Jericho on many emergency occasions after eating plastics etc and during wellness. With our second Lab Jake, they took care of wellness, but the one emergency situation they would not see him today. They did try to suggest I try another Banfield to get Jake in and made me a back-up appointment on August 2 two weeks away. I called the second Banfield and was told no, but they would call the first Banfield and get me an appointment. Then dead air.... Why did my wife and I pay $40+ dollars per month for Labrador care when I was turned away in our hour of need? I went to ABQ Pet Care. ABQ Pet Care got me in immediately due to seizures. They provided a military discount and actually cared about Jake. I had to pay $800 plus but received the care for Jake in a timely manner. Not excuses and kick to the curb by Banfield. I'm cancelling Banfield and seeking a refund. They used to be the best of the best, now they are animal mercenaries chasing the $$$$$ instead of our pet's best interests. I still cannot believe the change from the best to the absolute worst. I would take Jake to the pound before taking him to Banfield...... In this case the results would be the same. Banfield Pet Hospital.... What a gross misrepresentation (needs to be turned in). They do not do emergency care (Now) (They did 13 years ago). ABQ Pet Care saved the day. Buy regular pet insurance, not a Banfield placebo.... Banfield used to be the best and now failed miserably and left Jake to hopefully survive......
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
